Package com.mypurecloud.sdk.v2.model

Class AcwSettings

java.lang.Object

com.mypurecloud.sdk.v2.model.AcwSettings

All Implemented Interfaces:

Serializable

public class AcwSettings
extends Object
implements Serializable

AcwSettings

See Also:

• Serialized Form

Nested Class Summary

Nested Classes

Modifier and Type	Class	Description
static enum	AcwSettings.WrapupPromptEnum	This field controls how the UI prompts the agent for a wrapup.

Constructor Summary

Constructors

Constructor	Description
AcwSettings()
AcwSettings(Boolean initWithEmptyList)

Method Summary

Modifier and Type	Method	Description
boolean	equals(Object o)
Integer	getTimeoutMs()
AcwSettings.WrapupPromptEnum	getWrapupPrompt()
int	hashCode()
void	setTimeoutMs(Integer timeoutMs)
void	setWrapupPrompt(AcwSettings.WrapupPromptEnum wrapupPrompt)
AcwSettings	timeoutMs(Integer timeoutMs)	The amount of time the agent can stay in ACW (Min: 1 sec, Max: 60 min).
String	toString()
AcwSettings	wrapupPrompt(AcwSettings.WrapupPromptEnum wrapupPrompt)	This field controls how the UI prompts the agent for a wrapup.

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Constructor Details

AcwSettings

public AcwSettings()

AcwSettings

public AcwSettings(Boolean initWithEmptyList)

Method Details

wrapupPrompt

public AcwSettings wrapupPrompt(AcwSettings.WrapupPromptEnum wrapupPrompt)

This field controls how the UI prompts the agent for a wrapup.

getWrapupPrompt

public AcwSettings.WrapupPromptEnum getWrapupPrompt()

setWrapupPrompt

public void setWrapupPrompt(AcwSettings.WrapupPromptEnum wrapupPrompt)

timeoutMs

public AcwSettings timeoutMs(Integer timeoutMs)

The amount of time the agent can stay in ACW (Min: 1 sec, Max: 60 min). Can only be used when ACW is AGENT_REQUESTED, MANDATORY_TIMEOUT or MANDATORY_FORCED_TIMEOUT.

getTimeoutMs

public Integer getTimeoutMs()

setTimeoutMs

public void setTimeoutMs(Integer timeoutMs)

equals

public boolean equals(Object o)

Overrides:

equals in class Object

hashCode

public int hashCode()

Overrides:

hashCode in class Object

toString

public String toString()

Overrides:

toString in class Object