Package com.mypurecloud.sdk.v2.model

Class AdherenceSettings

java.lang.Object
com.mypurecloud.sdk.v2.model.AdherenceSettings
All Implemented Interfaces:
Serializable
public class AdherenceSettings extends Object implements Serializable
AdherenceSettings
See Also:

  • Constructor Details

    • AdherenceSettings

      public AdherenceSettings()

    • AdherenceSettings

      public AdherenceSettings(Boolean initWithEmptyList)

  • Method Details

    • severeAlertThresholdMinutes

      public AdherenceSettings severeAlertThresholdMinutes(Integer severeAlertThresholdMinutes)
      The threshold in minutes where an alert will be triggered when an agent is considered severely out of adherence

    • getSevereAlertThresholdMinutes

      public Integer getSevereAlertThresholdMinutes()

    • setSevereAlertThresholdMinutes

      public void setSevereAlertThresholdMinutes(Integer severeAlertThresholdMinutes)

    • adherenceTargetPercent

      public AdherenceSettings adherenceTargetPercent(Integer adherenceTargetPercent)
      Target adherence percentage

    • getAdherenceTargetPercent

      public Integer getAdherenceTargetPercent()

    • setAdherenceTargetPercent

      public void setAdherenceTargetPercent(Integer adherenceTargetPercent)

    • adherenceExceptionThresholdSeconds

      public AdherenceSettings adherenceExceptionThresholdSeconds(Integer adherenceExceptionThresholdSeconds)
      The threshold in seconds for which agents should not be penalized for being momentarily out of adherence

    • getAdherenceExceptionThresholdSeconds

      public Integer getAdherenceExceptionThresholdSeconds()

    • setAdherenceExceptionThresholdSeconds

      public void setAdherenceExceptionThresholdSeconds(Integer adherenceExceptionThresholdSeconds)

    • nonOnQueueActivitiesEquivalent

      public AdherenceSettings nonOnQueueActivitiesEquivalent(Boolean nonOnQueueActivitiesEquivalent)
      Whether to treat all non-on-queue activities as equivalent for adherence purposes

    • getNonOnQueueActivitiesEquivalent

      public Boolean getNonOnQueueActivitiesEquivalent()

    • setNonOnQueueActivitiesEquivalent

      public void setNonOnQueueActivitiesEquivalent(Boolean nonOnQueueActivitiesEquivalent)

    • trackOnQueueActivity

      public AdherenceSettings trackOnQueueActivity(Boolean trackOnQueueActivity)
      Whether to track on-queue activities

    • getTrackOnQueueActivity

      public Boolean getTrackOnQueueActivity()

    • setTrackOnQueueActivity

      public void setTrackOnQueueActivity(Boolean trackOnQueueActivity)

    • ignoredActivityCategories

      public AdherenceSettings ignoredActivityCategories(IgnoredActivityCategories ignoredActivityCategories)
      Activity categories that should be ignored for adherence purposes

    • getIgnoredActivityCategories

      public IgnoredActivityCategories getIgnoredActivityCategories()

    • setIgnoredActivityCategories

      public void setIgnoredActivityCategories(IgnoredActivityCategories ignoredActivityCategories)

    • ignoredActivityCodeIds

      public AdherenceSettings ignoredActivityCodeIds(IgnoredActivityCodeIds ignoredActivityCodeIds)
      Activity code IDs that should be ignored for adherence purposes

    • getIgnoredActivityCodeIds

      public IgnoredActivityCodeIds getIgnoredActivityCodeIds()

    • setIgnoredActivityCodeIds

      public void setIgnoredActivityCodeIds(IgnoredActivityCodeIds ignoredActivityCodeIds)

    • equals

      public boolean equals(Object o)
      Overrides:
      equals in class Object

    • hashCode

      public int hashCode()
      Overrides:
      hashCode in class Object

    • toString

      public String toString()
      Overrides:
      toString in class Object