Package com.mypurecloud.sdk.v2.model

Class AgentScoringRule

java.lang.Object

com.mypurecloud.sdk.v2.model.AgentScoringRule

All Implemented Interfaces:

Serializable

public class AgentScoringRule
extends Object
implements Serializable

AgentScoringRule

See Also:

• Serialized Form

Nested Class Summary

Nested Classes

Modifier and Type	Class	Description
static enum	AgentScoringRule.AgentToScoreEnum	Which agent(s) to score.
static enum	AgentScoringRule.SamplingTypeEnum	Sampling type setting.
static enum	AgentScoringRule.SubmissionTypeEnum	Submission type for evaluations.

Constructor Summary

Constructors

Constructor	Description
AgentScoringRule()
AgentScoringRule(Boolean initWithEmptyList)

Method Summary

Modifier and Type	Method	Description
AgentScoringRule	agentToScore(AgentScoringRule.AgentToScoreEnum agentToScore)	Which agent(s) to score.
AgentScoringRule	enabled(Boolean enabled)	Whether the rule is enabled.
boolean	equals(Object o)
AgentScoringRule	evaluationFormContextId(String evaluationFormContextId)	The evaluation form contextID to use for scoring.
AgentScoringRule	evaluator(AddressableEntityRef evaluator)	The evaluator for evaluations created by this rule.
AgentScoringRule.AgentToScoreEnum	getAgentToScore()
Date	getDateCreated()
Date	getDateModified()
Boolean	getEnabled()
String	getEvaluationFormContextId()
AddressableEntityRef	getEvaluator()
String	getId()
String	getProgramId()
Boolean	getPublished()
BigDecimal	getSamplingPercentage()
AgentScoringRule.SamplingTypeEnum	getSamplingType()
String	getSelfUri()
AgentScoringRule.SubmissionTypeEnum	getSubmissionType()
int	hashCode()
AgentScoringRule	samplingPercentage(BigDecimal samplingPercentage)	Percentage of interactions to evaluate (0.01-100.00).
AgentScoringRule	samplingType(AgentScoringRule.SamplingTypeEnum samplingType)	Sampling type setting.
void	setAgentToScore(AgentScoringRule.AgentToScoreEnum agentToScore)
void	setEnabled(Boolean enabled)
void	setEvaluationFormContextId(String evaluationFormContextId)
void	setEvaluator(AddressableEntityRef evaluator)
void	setSamplingPercentage(BigDecimal samplingPercentage)
void	setSamplingType(AgentScoringRule.SamplingTypeEnum samplingType)
void	setSubmissionType(AgentScoringRule.SubmissionTypeEnum submissionType)
AgentScoringRule	submissionType(AgentScoringRule.SubmissionTypeEnum submissionType)	Submission type for evaluations.
String	toString()

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Constructor Details

AgentScoringRule

public AgentScoringRule()

AgentScoringRule

public AgentScoringRule(Boolean initWithEmptyList)

Method Details

getId

public String getId()

getProgramId

public String getProgramId()

samplingType

public AgentScoringRule samplingType(AgentScoringRule.SamplingTypeEnum samplingType)

Sampling type setting. Valid values: All, Percentage

getSamplingType

public AgentScoringRule.SamplingTypeEnum getSamplingType()

setSamplingType

public void setSamplingType(AgentScoringRule.SamplingTypeEnum samplingType)

samplingPercentage

public AgentScoringRule samplingPercentage(BigDecimal samplingPercentage)

Percentage of interactions to evaluate (0.01-100.00). Required when samplingType is Percentage, null when All. minimum: 0.01 maximum: 1E+2

getSamplingPercentage

public BigDecimal getSamplingPercentage()

setSamplingPercentage

public void setSamplingPercentage(BigDecimal samplingPercentage)

submissionType

public AgentScoringRule submissionType(AgentScoringRule.SubmissionTypeEnum submissionType)

Submission type for evaluations. Valid values: Automated, Manual

getSubmissionType

public AgentScoringRule.SubmissionTypeEnum getSubmissionType()

setSubmissionType

public void setSubmissionType(AgentScoringRule.SubmissionTypeEnum submissionType)

evaluationFormContextId

public AgentScoringRule evaluationFormContextId(String evaluationFormContextId)

The evaluation form contextID to use for scoring.

getEvaluationFormContextId

public String getEvaluationFormContextId()

setEvaluationFormContextId

public void setEvaluationFormContextId(String evaluationFormContextId)

enabled

public AgentScoringRule enabled(Boolean enabled)

Whether the rule is enabled.

getEnabled

public Boolean getEnabled()

setEnabled

public void setEnabled(Boolean enabled)

getPublished

public Boolean getPublished()

evaluator

public AgentScoringRule evaluator(AddressableEntityRef evaluator)

The evaluator for evaluations created by this rule.

getEvaluator

public AddressableEntityRef getEvaluator()

setEvaluator

public void setEvaluator(AddressableEntityRef evaluator)

agentToScore

public AgentScoringRule agentToScore(AgentScoringRule.AgentToScoreEnum agentToScore)

Which agent(s) to score. Valid values: First, Last, Each.

getAgentToScore

public AgentScoringRule.AgentToScoreEnum getAgentToScore()

setAgentToScore

public void setAgentToScore(AgentScoringRule.AgentToScoreEnum agentToScore)

getDateCreated

public Date getDateCreated()

getDateModified

public Date getDateModified()

getSelfUri

public String getSelfUri()

equals

public boolean equals(Object o)

Overrides:

equals in class Object

hashCode

public int hashCode()

Overrides:

hashCode in class Object

toString

public String toString()

Overrides:

toString in class Object