Package com.mypurecloud.sdk.v2.model

Class AnalyticsConversationSegment

java.lang.Object

com.mypurecloud.sdk.v2.model.AnalyticsConversationSegment

All Implemented Interfaces:

Serializable

public class AnalyticsConversationSegment
extends Object
implements Serializable

AnalyticsConversationSegment

See Also:

• Serialized Form

Nested Class Summary

Nested Classes

Modifier and Type	Class	Description
static enum	AnalyticsConversationSegment.DisconnectTypeEnum	The session disconnect type
static enum	AnalyticsConversationSegment.SegmentTypeEnum	The activity that takes place in the segment, such as hold or interact

Constructor Summary

Constructors

Constructor	Description
AnalyticsConversationSegment()
AnalyticsConversationSegment(Boolean initWithEmptyList)

Method Summary

Modifier and Type	Method	Description
AnalyticsConversationSegment	audioMuted(Boolean audioMuted)	Flag indicating if audio is muted or not (true/false)
AnalyticsConversationSegment	conference(Boolean conference)	Indicates whether the segment was a conference
AnalyticsConversationSegment	destinationConversationId(String destinationConversationId)	The unique identifier of a new conversation when a conversation is ended for a conference
AnalyticsConversationSegment	destinationSessionId(String destinationSessionId)	The unique identifier of a new session when a session is ended for a conference
AnalyticsConversationSegment	disconnectType(AnalyticsConversationSegment.DisconnectTypeEnum disconnectType)	The session disconnect type
boolean	equals(Object o)
AnalyticsConversationSegment	errorCode(String errorCode)	A code corresponding to the error that occurred
Boolean	getAudioMuted()
Boolean	getConference()
String	getDestinationConversationId()
String	getDestinationSessionId()
AnalyticsConversationSegment.DisconnectTypeEnum	getDisconnectType()
String	getErrorCode()
String	getGroupId()
List<AnalyticsProperty>	getProperties()
List<Long>	getQ850ResponseCodes()
String	getQueueId()
String	getRequestedLanguageId()
List<String>	getRequestedRoutingSkillIds()
List<String>	getRequestedRoutingUserIds()
List<AnalyticsScoredAgent>	getScoredAgents()
Date	getSegmentEnd()
Date	getSegmentStart()
AnalyticsConversationSegment.SegmentTypeEnum	getSegmentType()
List<Long>	getSipResponseCodes()
String	getSourceConversationId()
String	getSourceSessionId()
String	getSubject()
Boolean	getVideoMuted()
String	getWrapUpCode()
String	getWrapUpNote()
List<String>	getWrapUpTags()
AnalyticsConversationSegment	groupId(String groupId)	Unique identifier for a Genesys Cloud group
int	hashCode()
AnalyticsConversationSegment	properties(List<AnalyticsProperty> properties)	Additional segment properties
AnalyticsConversationSegment	q850ResponseCodes(List<Long> q850ResponseCodes)	Q.850 response code(s)
AnalyticsConversationSegment	queueId(String queueId)	Queue identifier
AnalyticsConversationSegment	requestedLanguageId(String requestedLanguageId)	Unique identifier for the language requested for an interaction
AnalyticsConversationSegment	requestedRoutingSkillIds(List<String> requestedRoutingSkillIds)	Unique identifier(s) for skill(s) requested for an interaction
AnalyticsConversationSegment	requestedRoutingUserIds(List<String> requestedRoutingUserIds)	Unique identifier(s) for agent(s) requested for an interaction
AnalyticsConversationSegment	scoredAgents(List<AnalyticsScoredAgent> scoredAgents)	Scored agents
AnalyticsConversationSegment	segmentEnd(Date segmentEnd)	The end time of a segment.
AnalyticsConversationSegment	segmentStart(Date segmentStart)	The start time of a segment.
AnalyticsConversationSegment	segmentType(AnalyticsConversationSegment.SegmentTypeEnum segmentType)	The activity that takes place in the segment, such as hold or interact
void	setAudioMuted(Boolean audioMuted)
void	setConference(Boolean conference)
void	setDestinationConversationId(String destinationConversationId)
void	setDestinationSessionId(String destinationSessionId)
void	setDisconnectType(AnalyticsConversationSegment.DisconnectTypeEnum disconnectType)
void	setErrorCode(String errorCode)
void	setGroupId(String groupId)
void	setProperties(List<AnalyticsProperty> properties)
void	setQ850ResponseCodes(List<Long> q850ResponseCodes)
void	setQueueId(String queueId)
void	setRequestedLanguageId(String requestedLanguageId)
void	setRequestedRoutingSkillIds(List<String> requestedRoutingSkillIds)
void	setRequestedRoutingUserIds(List<String> requestedRoutingUserIds)
void	setScoredAgents(List<AnalyticsScoredAgent> scoredAgents)
void	setSegmentEnd(Date segmentEnd)
void	setSegmentStart(Date segmentStart)
void	setSegmentType(AnalyticsConversationSegment.SegmentTypeEnum segmentType)
void	setSipResponseCodes(List<Long> sipResponseCodes)
void	setSourceConversationId(String sourceConversationId)
void	setSourceSessionId(String sourceSessionId)
void	setSubject(String subject)
void	setVideoMuted(Boolean videoMuted)
void	setWrapUpCode(String wrapUpCode)
void	setWrapUpNote(String wrapUpNote)
void	setWrapUpTags(List<String> wrapUpTags)
AnalyticsConversationSegment	sipResponseCodes(List<Long> sipResponseCodes)	SIP response code(s)
AnalyticsConversationSegment	sourceConversationId(String sourceConversationId)	The unique identifier of the previous conversation when a new conversation is created for a conference
AnalyticsConversationSegment	sourceSessionId(String sourceSessionId)	The unique identifier of the previous session when a new session is created for a conference
AnalyticsConversationSegment	subject(String subject)	The subject for the initial email that started this conversation
String	toString()
AnalyticsConversationSegment	videoMuted(Boolean videoMuted)	Flag indicating if video is muted/paused or not (true/false)
AnalyticsConversationSegment	wrapUpCode(String wrapUpCode)	Wrap up code
AnalyticsConversationSegment	wrapUpNote(String wrapUpNote)	Note entered by an agent during after-call work
AnalyticsConversationSegment	wrapUpTags(List<String> wrapUpTags)	Tag(s) assigned during after-call work

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Constructor Details

AnalyticsConversationSegment

public AnalyticsConversationSegment()

AnalyticsConversationSegment

public AnalyticsConversationSegment(Boolean initWithEmptyList)

Method Details

audioMuted

public AnalyticsConversationSegment audioMuted(Boolean audioMuted)

Flag indicating if audio is muted or not (true/false)

getAudioMuted

public Boolean getAudioMuted()

setAudioMuted

public void setAudioMuted(Boolean audioMuted)

conference

public AnalyticsConversationSegment conference(Boolean conference)

Indicates whether the segment was a conference

getConference

public Boolean getConference()

setConference

public void setConference(Boolean conference)

destinationConversationId

public AnalyticsConversationSegment destinationConversationId(String destinationConversationId)

The unique identifier of a new conversation when a conversation is ended for a conference

getDestinationConversationId

public String getDestinationConversationId()

setDestinationConversationId

public void setDestinationConversationId(String destinationConversationId)

destinationSessionId

public AnalyticsConversationSegment destinationSessionId(String destinationSessionId)

The unique identifier of a new session when a session is ended for a conference

getDestinationSessionId

public String getDestinationSessionId()

setDestinationSessionId

public void setDestinationSessionId(String destinationSessionId)

disconnectType

public AnalyticsConversationSegment disconnectType(AnalyticsConversationSegment.DisconnectTypeEnum disconnectType)

The session disconnect type

getDisconnectType

public AnalyticsConversationSegment.DisconnectTypeEnum getDisconnectType()

setDisconnectType

public void setDisconnectType(AnalyticsConversationSegment.DisconnectTypeEnum disconnectType)

errorCode

public AnalyticsConversationSegment errorCode(String errorCode)

A code corresponding to the error that occurred

getErrorCode

public String getErrorCode()

setErrorCode

public void setErrorCode(String errorCode)

groupId

public AnalyticsConversationSegment groupId(String groupId)

Unique identifier for a Genesys Cloud group

getGroupId

public String getGroupId()

setGroupId

public void setGroupId(String groupId)

q850ResponseCodes

public AnalyticsConversationSegment q850ResponseCodes(List<Long> q850ResponseCodes)

Q.850 response code(s)

getQ850ResponseCodes

public List<Long> getQ850ResponseCodes()

setQ850ResponseCodes

public void setQ850ResponseCodes(List<Long> q850ResponseCodes)

queueId

public AnalyticsConversationSegment queueId(String queueId)

Queue identifier

getQueueId

public String getQueueId()

setQueueId

public void setQueueId(String queueId)

requestedLanguageId

public AnalyticsConversationSegment requestedLanguageId(String requestedLanguageId)

Unique identifier for the language requested for an interaction

getRequestedLanguageId

public String getRequestedLanguageId()

setRequestedLanguageId

public void setRequestedLanguageId(String requestedLanguageId)

requestedRoutingSkillIds

public AnalyticsConversationSegment requestedRoutingSkillIds(List<String> requestedRoutingSkillIds)

Unique identifier(s) for skill(s) requested for an interaction

getRequestedRoutingSkillIds

public List<String> getRequestedRoutingSkillIds()

setRequestedRoutingSkillIds

public void setRequestedRoutingSkillIds(List<String> requestedRoutingSkillIds)

requestedRoutingUserIds

public AnalyticsConversationSegment requestedRoutingUserIds(List<String> requestedRoutingUserIds)

Unique identifier(s) for agent(s) requested for an interaction

getRequestedRoutingUserIds

public List<String> getRequestedRoutingUserIds()

setRequestedRoutingUserIds

public void setRequestedRoutingUserIds(List<String> requestedRoutingUserIds)

segmentEnd

public AnalyticsConversationSegment segmentEnd(Date segmentEnd)

The end time of a segment. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

getSegmentEnd

public Date getSegmentEnd()

setSegmentEnd

public void setSegmentEnd(Date segmentEnd)

segmentStart

public AnalyticsConversationSegment segmentStart(Date segmentStart)

The start time of a segment. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

getSegmentStart

public Date getSegmentStart()

setSegmentStart

public void setSegmentStart(Date segmentStart)

segmentType

public AnalyticsConversationSegment segmentType(AnalyticsConversationSegment.SegmentTypeEnum segmentType)

The activity that takes place in the segment, such as hold or interact

getSegmentType

public AnalyticsConversationSegment.SegmentTypeEnum getSegmentType()

setSegmentType

public void setSegmentType(AnalyticsConversationSegment.SegmentTypeEnum segmentType)

sipResponseCodes

public AnalyticsConversationSegment sipResponseCodes(List<Long> sipResponseCodes)

SIP response code(s)

getSipResponseCodes

public List<Long> getSipResponseCodes()

setSipResponseCodes

public void setSipResponseCodes(List<Long> sipResponseCodes)

sourceConversationId

public AnalyticsConversationSegment sourceConversationId(String sourceConversationId)

The unique identifier of the previous conversation when a new conversation is created for a conference

getSourceConversationId

public String getSourceConversationId()

setSourceConversationId

public void setSourceConversationId(String sourceConversationId)

sourceSessionId

public AnalyticsConversationSegment sourceSessionId(String sourceSessionId)

The unique identifier of the previous session when a new session is created for a conference

getSourceSessionId

public String getSourceSessionId()

setSourceSessionId

public void setSourceSessionId(String sourceSessionId)

subject

public AnalyticsConversationSegment subject(String subject)

The subject for the initial email that started this conversation

getSubject

public String getSubject()

setSubject

public void setSubject(String subject)

videoMuted

public AnalyticsConversationSegment videoMuted(Boolean videoMuted)

Flag indicating if video is muted/paused or not (true/false)

getVideoMuted

public Boolean getVideoMuted()

setVideoMuted

public void setVideoMuted(Boolean videoMuted)

wrapUpCode

public AnalyticsConversationSegment wrapUpCode(String wrapUpCode)

Wrap up code

getWrapUpCode

public String getWrapUpCode()

setWrapUpCode

public void setWrapUpCode(String wrapUpCode)

wrapUpNote

public AnalyticsConversationSegment wrapUpNote(String wrapUpNote)

Note entered by an agent during after-call work

getWrapUpNote

public String getWrapUpNote()

setWrapUpNote

public void setWrapUpNote(String wrapUpNote)

wrapUpTags

public AnalyticsConversationSegment wrapUpTags(List<String> wrapUpTags)

Tag(s) assigned during after-call work

getWrapUpTags

public List<String> getWrapUpTags()

setWrapUpTags

public void setWrapUpTags(List<String> wrapUpTags)

scoredAgents

public AnalyticsConversationSegment scoredAgents(List<AnalyticsScoredAgent> scoredAgents)

Scored agents

getScoredAgents

public List<AnalyticsScoredAgent> getScoredAgents()

setScoredAgents

public void setScoredAgents(List<AnalyticsScoredAgent> scoredAgents)

properties

public AnalyticsConversationSegment properties(List<AnalyticsProperty> properties)

Additional segment properties

getProperties

public List<AnalyticsProperty> getProperties()

setProperties

public void setProperties(List<AnalyticsProperty> properties)

equals

public boolean equals(Object o)

Overrides:

equals in class Object

hashCode

public int hashCode()

Overrides:

hashCode in class Object

toString

public String toString()

Overrides:

toString in class Object