Package com.mypurecloud.sdk.v2.model

Class AnalyticsEvaluation

java.lang.Object
com.mypurecloud.sdk.v2.model.AnalyticsEvaluation
All Implemented Interfaces:
Serializable
public class AnalyticsEvaluation extends Object implements Serializable
AnalyticsEvaluation
See Also:

  • Constructor Details

    • AnalyticsEvaluation

      public AnalyticsEvaluation()

    • AnalyticsEvaluation

      public AnalyticsEvaluation(Boolean initWithEmptyList)

  • Method Details

    • assigneeApplicable

      public AnalyticsEvaluation assigneeApplicable(Boolean assigneeApplicable)
      Indicates whether an assignee is applicable for the evaluation. Set to false when assignee is not applicable

    • getAssigneeApplicable

      public Boolean getAssigneeApplicable()

    • setAssigneeApplicable

      public void setAssigneeApplicable(Boolean assigneeApplicable)

    • assigneeId

      public AnalyticsEvaluation assigneeId(String assigneeId)
      UserId of the assignee

    • getAssigneeId

      public String getAssigneeId()

    • setAssigneeId

      public void setAssigneeId(String assigneeId)

    • calibrationId

      public AnalyticsEvaluation calibrationId(String calibrationId)
      The calibration ID used for the purpose of training evaluators

    • getCalibrationId

      public String getCalibrationId()

    • setCalibrationId

      public void setCalibrationId(String calibrationId)

    • contextId

      public AnalyticsEvaluation contextId(String contextId)
      A unique identifier for an evaluation form, regardless of version

    • getContextId

      public String getContextId()

    • setContextId

      public void setContextId(String contextId)

    • deleted

      public AnalyticsEvaluation deleted(Boolean deleted)
      Whether the evaluation has been deleted

    • getDeleted

      public Boolean getDeleted()

    • setDeleted

      public void setDeleted(Boolean deleted)

    • evaluationId

      public AnalyticsEvaluation evaluationId(String evaluationId)
      Unique identifier for the evaluation

    • getEvaluationId

      public String getEvaluationId()

    • setEvaluationId

      public void setEvaluationId(String evaluationId)

    • evaluationStatus

      public AnalyticsEvaluation evaluationStatus(AnalyticsEvaluation.EvaluationStatusEnum evaluationStatus)
      Status of evaluation

    • getEvaluationStatus

      public AnalyticsEvaluation.EvaluationStatusEnum getEvaluationStatus()

    • setEvaluationStatus

      public void setEvaluationStatus(AnalyticsEvaluation.EvaluationStatusEnum evaluationStatus)

    • evaluatorId

      public AnalyticsEvaluation evaluatorId(String evaluatorId)
      A unique identifier of the user who evaluated the interaction

    • getEvaluatorId

      public String getEvaluatorId()

    • setEvaluatorId

      public void setEvaluatorId(String evaluatorId)

    • eventTime

      public AnalyticsEvaluation eventTime(Date eventTime)
      Specifies when an evaluation occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getEventTime

      public Date getEventTime()

    • setEventTime

      public void setEventTime(Date eventTime)

    • formId

      public AnalyticsEvaluation formId(String formId)
      ID of the evaluation form used

    • getFormId

      public String getFormId()

    • setFormId

      public void setFormId(String formId)

    • formName

      public AnalyticsEvaluation formName(String formName)
      Name of the evaluation form used

    • getFormName

      public String getFormName()

    • setFormName

      public void setFormName(String formName)

    • queueId

      public AnalyticsEvaluation queueId(String queueId)
      The ID of the associated queue

    • getQueueId

      public String getQueueId()

    • setQueueId

      public void setQueueId(String queueId)

    • released

      public AnalyticsEvaluation released(Boolean released)
      Whether the evaluation has been released

    • getReleased

      public Boolean getReleased()

    • setReleased

      public void setReleased(Boolean released)

    • rescored

      public AnalyticsEvaluation rescored(Boolean rescored)
      Whether the evaluation has been rescored at least once

    • getRescored

      public Boolean getRescored()

    • setRescored

      public void setRescored(Boolean rescored)

    • systemSubmitted

      public AnalyticsEvaluation systemSubmitted(Boolean systemSubmitted)
      Whether the evaluation was auto submitted by the system

    • getSystemSubmitted

      public Boolean getSystemSubmitted()

    • setSystemSubmitted

      public void setSystemSubmitted(Boolean systemSubmitted)

    • userId

      public AnalyticsEvaluation userId(String userId)
      ID of the agent the evaluation was performed against

    • getUserId

      public String getUserId()

    • setUserId

      public void setUserId(String userId)

    • oTotalCriticalScore

      public AnalyticsEvaluation oTotalCriticalScore(Long oTotalCriticalScore)

    • getOTotalCriticalScore

      public Long getOTotalCriticalScore()

    • setOTotalCriticalScore

      public void setOTotalCriticalScore(Long oTotalCriticalScore)

    • oTotalScore

      public AnalyticsEvaluation oTotalScore(Long oTotalScore)

    • getOTotalScore

      public Long getOTotalScore()

    • setOTotalScore

      public void setOTotalScore(Long oTotalScore)

    • equals

      public boolean equals(Object o)
      Overrides:
      equals in class Object

    • hashCode

      public int hashCode()
      Overrides:
      hashCode in class Object

    • toString

      public String toString()
      Overrides:
      toString in class Object