Package com.mypurecloud.sdk.v2.model

Class Assistant

java.lang.Object
com.mypurecloud.sdk.v2.model.Assistant
All Implemented Interfaces:
Serializable
public class Assistant extends Object implements Serializable
Assistant
See Also:

  • Constructor Details

    • Assistant

      public Assistant()

    • Assistant

      public Assistant(Boolean initWithEmptyList)

  • Method Details

    • getId

      public String getId()

    • name

      public Assistant name(String name)
      The name of the assistant that will assist the agent.

    • getName

      public String getName()

    • setName

      public void setName(String name)

    • getDateCreated

      public Date getDateCreated()

    • getDateModified

      public Date getDateModified()

    • getCreatedBy

      public UserReference getCreatedBy()

    • getModifiedBy

      public UserReference getModifiedBy()

    • googleDialogflowConfig

      public Assistant googleDialogflowConfig(GoogleDialogflowConfig googleDialogflowConfig)
      (Deprecated: use the 'knowledgeSuggestionConfig' for genesys knowledge suggestions) Configuration of Dialogflow used to assist the agent with transcriptions and knowledge suggestions.

    • getGoogleDialogflowConfig

      public GoogleDialogflowConfig getGoogleDialogflowConfig()

    • setGoogleDialogflowConfig

      public void setGoogleDialogflowConfig(GoogleDialogflowConfig googleDialogflowConfig)

    • transcriptionConfig

      public Assistant transcriptionConfig(TranscriptionConfig transcriptionConfig)
      Configuration for speech transcription used to assist the agent.

    • getTranscriptionConfig

      public TranscriptionConfig getTranscriptionConfig()

    • setTranscriptionConfig

      public void setTranscriptionConfig(TranscriptionConfig transcriptionConfig)

    • knowledgeSuggestionConfig

      public Assistant knowledgeSuggestionConfig(KnowledgeSuggestionConfig knowledgeSuggestionConfig)
      Configuration that defines how to produce knowledge suggestions.

    • getKnowledgeSuggestionConfig

      public KnowledgeSuggestionConfig getKnowledgeSuggestionConfig()

    • setKnowledgeSuggestionConfig

      public void setKnowledgeSuggestionConfig(KnowledgeSuggestionConfig knowledgeSuggestionConfig)

    • getState

      public Assistant.StateEnum getState()

    • getCopilot

      public Copilot getCopilot()

    • getSelfUri

      public String getSelfUri()

    • getVariationParent

      public AddressableEntityRef getVariationParent()

    • equals

      public boolean equals(Object o)
      Overrides:
      equals in class Object

    • hashCode

      public int hashCode()
      Overrides:
      hashCode in class Object

    • toString

      public String toString()
      Overrides:
      toString in class Object