Package com.mypurecloud.sdk.v2.model

Class CampaignInteraction

java.lang.Object
com.mypurecloud.sdk.v2.model.CampaignInteraction
All Implemented Interfaces:
Serializable
public class CampaignInteraction extends Object implements Serializable
CampaignInteraction
See Also:

  • Constructor Details

    • CampaignInteraction

      public CampaignInteraction()

    • CampaignInteraction

      public CampaignInteraction(Boolean initWithEmptyList)

  • Method Details

    • id

      public CampaignInteraction id(String id)

    • getId

      public String getId()

    • setId

      public void setId(String id)

    • campaign

      public CampaignInteraction campaign(DomainEntityRef campaign)

    • getCampaign

      public DomainEntityRef getCampaign()

    • setCampaign

      public void setCampaign(DomainEntityRef campaign)

    • agent

      public CampaignInteraction agent(DomainEntityRef agent)

    • getAgent

      public DomainEntityRef getAgent()

    • setAgent

      public void setAgent(DomainEntityRef agent)

    • contact

      public CampaignInteraction contact(DomainEntityRef contact)

    • getContact

      public DomainEntityRef getContact()

    • setContact

      public void setContact(DomainEntityRef contact)

    • destinationAddress

      public CampaignInteraction destinationAddress(String destinationAddress)

    • getDestinationAddress

      public String getDestinationAddress()

    • setDestinationAddress

      public void setDestinationAddress(String destinationAddress)

    • activePreviewCall

      public CampaignInteraction activePreviewCall(Boolean activePreviewCall)
      Boolean value if there is an active preview call on the interaction

    • getActivePreviewCall

      public Boolean getActivePreviewCall()

    • setActivePreviewCall

      public void setActivePreviewCall(Boolean activePreviewCall)

    • lastActivePreviewWrapupTime

      public CampaignInteraction lastActivePreviewWrapupTime(Date lastActivePreviewWrapupTime)
      The time when the last preview of the interaction was wrapped up. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getLastActivePreviewWrapupTime

      public Date getLastActivePreviewWrapupTime()

    • setLastActivePreviewWrapupTime

      public void setLastActivePreviewWrapupTime(Date lastActivePreviewWrapupTime)

    • creationTime

      public CampaignInteraction creationTime(Date creationTime)
      The time when dialer created the interaction. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getCreationTime

      public Date getCreationTime()

    • setCreationTime

      public void setCreationTime(Date creationTime)

    • callPlacedTime

      public CampaignInteraction callPlacedTime(Date callPlacedTime)
      The time when the agent or system places the call. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getCallPlacedTime

      public Date getCallPlacedTime()

    • setCallPlacedTime

      public void setCallPlacedTime(Date callPlacedTime)

    • callRoutedTime

      public CampaignInteraction callRoutedTime(Date callRoutedTime)
      The time when the agent was connected to the call. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getCallRoutedTime

      public Date getCallRoutedTime()

    • setCallRoutedTime

      public void setCallRoutedTime(Date callRoutedTime)

    • previewConnectedTime

      public CampaignInteraction previewConnectedTime(Date previewConnectedTime)
      The time when the customer and routing participant are connected. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getPreviewConnectedTime

      public Date getPreviewConnectedTime()

    • setPreviewConnectedTime

      public void setPreviewConnectedTime(Date previewConnectedTime)

    • queue

      public CampaignInteraction queue(DomainEntityRef queue)

    • getQueue

      public DomainEntityRef getQueue()

    • setQueue

      public void setQueue(DomainEntityRef queue)

    • script

      public CampaignInteraction script(DomainEntityRef script)

    • getScript

      public DomainEntityRef getScript()

    • setScript

      public void setScript(DomainEntityRef script)

    • disposition

      public CampaignInteraction disposition(CampaignInteraction.DispositionEnum disposition)
      Describes what happened with call analysis for instance: disposition.classification.callable.person, disposition.classification.callable.noanswer

    • getDisposition

      public CampaignInteraction.DispositionEnum getDisposition()

    • setDisposition

      public void setDisposition(CampaignInteraction.DispositionEnum disposition)

    • callerName

      public CampaignInteraction callerName(String callerName)

    • getCallerName

      public String getCallerName()

    • setCallerName

      public void setCallerName(String callerName)

    • callerAddress

      public CampaignInteraction callerAddress(String callerAddress)

    • getCallerAddress

      public String getCallerAddress()

    • setCallerAddress

      public void setCallerAddress(String callerAddress)

    • previewPopDeliveredTime

      public CampaignInteraction previewPopDeliveredTime(Date previewPopDeliveredTime)
      Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getPreviewPopDeliveredTime

      public Date getPreviewPopDeliveredTime()

    • setPreviewPopDeliveredTime

      public void setPreviewPopDeliveredTime(Date previewPopDeliveredTime)

    • conversation

      public CampaignInteraction conversation(ConversationBasic conversation)

    • getConversation

      public ConversationBasic getConversation()

    • setConversation

      public void setConversation(ConversationBasic conversation)

    • dialerSystemParticipantId

      public CampaignInteraction dialerSystemParticipantId(String dialerSystemParticipantId)
      conversation participant id that is the dialer system participant to monitor the call from dialer perspective

    • getDialerSystemParticipantId

      public String getDialerSystemParticipantId()

    • setDialerSystemParticipantId

      public void setDialerSystemParticipantId(String dialerSystemParticipantId)

    • dialingMode

      public CampaignInteraction dialingMode(String dialingMode)

    • getDialingMode

      public String getDialingMode()

    • setDialingMode

      public void setDialingMode(String dialingMode)

    • skills

      public CampaignInteraction skills(List<DomainEntityRef> skills)
      Any skills that are attached to the call for routing

    • getSkills

      public List<DomainEntityRef> getSkills()

    • setSkills

      public void setSkills(List<DomainEntityRef> skills)

    • equals

      public boolean equals(Object o)
      Overrides:
      equals in class Object

    • hashCode

      public int hashCode()
      Overrides:
      hashCode in class Object

    • toString

      public String toString()
      Overrides:
      toString in class Object