Package com.mypurecloud.sdk.v2.model

Class ConversationCallbackEventTopicConversationRoutingData

java.lang.Object

com.mypurecloud.sdk.v2.model.ConversationCallbackEventTopicConversationRoutingData

All Implemented Interfaces:

Serializable

public class ConversationCallbackEventTopicConversationRoutingData
extends Object
implements Serializable

ConversationCallbackEventTopicConversationRoutingData

See Also:

• Serialized Form

Constructor Summary

Constructors

Constructor	Description
ConversationCallbackEventTopicConversationRoutingData()
ConversationCallbackEventTopicConversationRoutingData(Boolean initWithEmptyList)

Method Summary

Modifier and Type	Method	Description
boolean	equals(Object o)
ConversationCallbackEventTopicUriReference	getLanguage()
Long	getPriority()
ConversationCallbackEventTopicUriReference	getQueue()
List<ConversationCallbackEventTopicScoredAgent>	getScoredAgents()
List<ConversationCallbackEventTopicUriReference>	getSkills()
int	hashCode()
ConversationCallbackEventTopicConversationRoutingData	language(ConversationCallbackEventTopicUriReference language)	A UriReference for a resource
ConversationCallbackEventTopicConversationRoutingData	priority(Long priority)	The priority of the conversation to use for routing decisions
ConversationCallbackEventTopicConversationRoutingData	queue(ConversationCallbackEventTopicUriReference queue)	A UriReference for a resource
ConversationCallbackEventTopicConversationRoutingData	scoredAgents(List<ConversationCallbackEventTopicScoredAgent> scoredAgents)	A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agents
void	setLanguage(ConversationCallbackEventTopicUriReference language)
void	setPriority(Long priority)
void	setQueue(ConversationCallbackEventTopicUriReference queue)
void	setScoredAgents(List<ConversationCallbackEventTopicScoredAgent> scoredAgents)
void	setSkills(List<ConversationCallbackEventTopicUriReference> skills)
ConversationCallbackEventTopicConversationRoutingData	skills(List<ConversationCallbackEventTopicUriReference> skills)	The skills to use for routing decisions
String	toString()

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Constructor Details

ConversationCallbackEventTopicConversationRoutingData

public ConversationCallbackEventTopicConversationRoutingData()

ConversationCallbackEventTopicConversationRoutingData

public ConversationCallbackEventTopicConversationRoutingData(Boolean initWithEmptyList)

Method Details

queue

public ConversationCallbackEventTopicConversationRoutingData queue(ConversationCallbackEventTopicUriReference queue)

A UriReference for a resource

getQueue

public ConversationCallbackEventTopicUriReference getQueue()

setQueue

public void setQueue(ConversationCallbackEventTopicUriReference queue)

language

public ConversationCallbackEventTopicConversationRoutingData language(ConversationCallbackEventTopicUriReference language)

A UriReference for a resource

getLanguage

public ConversationCallbackEventTopicUriReference getLanguage()

setLanguage

public void setLanguage(ConversationCallbackEventTopicUriReference language)

priority

public ConversationCallbackEventTopicConversationRoutingData priority(Long priority)

The priority of the conversation to use for routing decisions

getPriority

public Long getPriority()

setPriority

public void setPriority(Long priority)

skills

public ConversationCallbackEventTopicConversationRoutingData skills(List<ConversationCallbackEventTopicUriReference> skills)

The skills to use for routing decisions

getSkills

public List<ConversationCallbackEventTopicUriReference> getSkills()

setSkills

public void setSkills(List<ConversationCallbackEventTopicUriReference> skills)

scoredAgents

public ConversationCallbackEventTopicConversationRoutingData scoredAgents(List<ConversationCallbackEventTopicScoredAgent> scoredAgents)

A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agents

getScoredAgents

public List<ConversationCallbackEventTopicScoredAgent> getScoredAgents()

setScoredAgents

public void setScoredAgents(List<ConversationCallbackEventTopicScoredAgent> scoredAgents)

equals

public boolean equals(Object o)

Overrides:

equals in class Object

hashCode

public int hashCode()

Overrides:

hashCode in class Object

toString

public String toString()

Overrides:

toString in class Object