Package com.mypurecloud.sdk.v2.model

Class ConversationEventTopicChat

java.lang.Object

com.mypurecloud.sdk.v2.model.ConversationEventTopicChat

All Implemented Interfaces:

Serializable

public class ConversationEventTopicChat
extends Object
implements Serializable

ConversationEventTopicChat

See Also:

• Serialized Form

Nested Class Summary

Nested Classes

Modifier and Type	Class	Description
static enum	ConversationEventTopicChat.DisconnectTypeEnum	System defined string indicating what caused the communication to disconnect.
static enum	ConversationEventTopicChat.InitialStateEnum	Gets or Sets initialState
static enum	ConversationEventTopicChat.StateEnum	Gets or Sets state

Constructor Summary

Constructors

Constructor	Description
ConversationEventTopicChat()
ConversationEventTopicChat(Boolean initWithEmptyList)

Method Summary

Modifier and Type	Method	Description
ConversationEventTopicChat	afterCallWork(ConversationEventTopicAfterCallWork afterCallWork)	A communication's after-call work data.
ConversationEventTopicChat	afterCallWorkRequired(Boolean afterCallWorkRequired)	Indicates if after-call is required for a communication.
ConversationEventTopicChat	avatarImageUrl(String avatarImageUrl)	The avatar for the chat (if available).
ConversationEventTopicChat	connectedTime(Date connectedTime)	The timestamp when this communication was connected in the cloud clock.
ConversationEventTopicChat	disconnectedTime(Date disconnectedTime)	The timestamp when this communication disconnected from the conversation in the provider clock.
ConversationEventTopicChat	disconnectType(ConversationEventTopicChat.DisconnectTypeEnum disconnectType)	System defined string indicating what caused the communication to disconnect.
boolean	equals(Object o)
ConversationEventTopicAfterCallWork	getAfterCallWork()
Boolean	getAfterCallWorkRequired()
String	getAvatarImageUrl()
Date	getConnectedTime()
Date	getDisconnectedTime()
ConversationEventTopicChat.DisconnectTypeEnum	getDisconnectType()
Boolean	getHeld()
String	getId()
ConversationEventTopicChat.InitialStateEnum	getInitialState()
ConversationEventTopicJourneyContext	getJourneyContext()
String	getPeerId()
String	getProvider()
ConversationEventTopicQueueMediaSettings	getQueueMediaSettings()
String	getRoomId()
String	getScriptId()
Date	getStartHoldTime()
ConversationEventTopicChat.StateEnum	getState()
ConversationEventTopicWrapup	getWrapup()
int	hashCode()
ConversationEventTopicChat	held(Boolean held)	True if this call is held and the person on this side hears silence.
ConversationEventTopicChat	id(String id)	A globally unique identifier for this communication.
ConversationEventTopicChat	initialState(ConversationEventTopicChat.InitialStateEnum initialState)
ConversationEventTopicChat	journeyContext(ConversationEventTopicJourneyContext journeyContext)
ConversationEventTopicChat	peerId(String peerId)	The id of the peer communication corresponding to a matching leg for this communication.
ConversationEventTopicChat	provider(String provider)	The source provider of the chat.
ConversationEventTopicChat	queueMediaSettings(ConversationEventTopicQueueMediaSettings queueMediaSettings)	Represents the queue setting for this media.
ConversationEventTopicChat	roomId(String roomId)	The room id for the chat.
ConversationEventTopicChat	scriptId(String scriptId)	The UUID of the script to use.
void	setAfterCallWork(ConversationEventTopicAfterCallWork afterCallWork)
void	setAfterCallWorkRequired(Boolean afterCallWorkRequired)
void	setAvatarImageUrl(String avatarImageUrl)
void	setConnectedTime(Date connectedTime)
void	setDisconnectedTime(Date disconnectedTime)
void	setDisconnectType(ConversationEventTopicChat.DisconnectTypeEnum disconnectType)
void	setHeld(Boolean held)
void	setId(String id)
void	setInitialState(ConversationEventTopicChat.InitialStateEnum initialState)
void	setJourneyContext(ConversationEventTopicJourneyContext journeyContext)
void	setPeerId(String peerId)
void	setProvider(String provider)
void	setQueueMediaSettings(ConversationEventTopicQueueMediaSettings queueMediaSettings)
void	setRoomId(String roomId)
void	setScriptId(String scriptId)
void	setStartHoldTime(Date startHoldTime)
void	setState(ConversationEventTopicChat.StateEnum state)
void	setWrapup(ConversationEventTopicWrapup wrapup)
ConversationEventTopicChat	startHoldTime(Date startHoldTime)	The timestamp the chat was placed on hold in the cloud clock if the chat is currently on hold.
ConversationEventTopicChat	state(ConversationEventTopicChat.StateEnum state)
String	toString()
ConversationEventTopicChat	wrapup(ConversationEventTopicWrapup wrapup)	Call wrap up or disposition data.

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Constructor Details

ConversationEventTopicChat

public ConversationEventTopicChat()

ConversationEventTopicChat

public ConversationEventTopicChat(Boolean initWithEmptyList)

Method Details

state

public ConversationEventTopicChat state(ConversationEventTopicChat.StateEnum state)

getState

public ConversationEventTopicChat.StateEnum getState()

setState

public void setState(ConversationEventTopicChat.StateEnum state)

initialState

public ConversationEventTopicChat initialState(ConversationEventTopicChat.InitialStateEnum initialState)

getInitialState

public ConversationEventTopicChat.InitialStateEnum getInitialState()

setInitialState

public void setInitialState(ConversationEventTopicChat.InitialStateEnum initialState)

id

public ConversationEventTopicChat id(String id)

A globally unique identifier for this communication.

getId

public String getId()

setId

public void setId(String id)

provider

public ConversationEventTopicChat provider(String provider)

The source provider of the chat.

getProvider

public String getProvider()

setProvider

public void setProvider(String provider)

scriptId

public ConversationEventTopicChat scriptId(String scriptId)

The UUID of the script to use.

getScriptId

public String getScriptId()

setScriptId

public void setScriptId(String scriptId)

peerId

public ConversationEventTopicChat peerId(String peerId)

The id of the peer communication corresponding to a matching leg for this communication.

getPeerId

public String getPeerId()

setPeerId

public void setPeerId(String peerId)

roomId

public ConversationEventTopicChat roomId(String roomId)

The room id for the chat.

getRoomId

public String getRoomId()

setRoomId

public void setRoomId(String roomId)

avatarImageUrl

public ConversationEventTopicChat avatarImageUrl(String avatarImageUrl)

The avatar for the chat (if available).

getAvatarImageUrl

public String getAvatarImageUrl()

setAvatarImageUrl

public void setAvatarImageUrl(String avatarImageUrl)

held

public ConversationEventTopicChat held(Boolean held)

True if this call is held and the person on this side hears silence.

getHeld

public Boolean getHeld()

setHeld

public void setHeld(Boolean held)

disconnectType

public ConversationEventTopicChat disconnectType(ConversationEventTopicChat.DisconnectTypeEnum disconnectType)

System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.

getDisconnectType

public ConversationEventTopicChat.DisconnectTypeEnum getDisconnectType()

setDisconnectType

public void setDisconnectType(ConversationEventTopicChat.DisconnectTypeEnum disconnectType)

startHoldTime

public ConversationEventTopicChat startHoldTime(Date startHoldTime)

The timestamp the chat was placed on hold in the cloud clock if the chat is currently on hold.

getStartHoldTime

public Date getStartHoldTime()

setStartHoldTime

public void setStartHoldTime(Date startHoldTime)

connectedTime

public ConversationEventTopicChat connectedTime(Date connectedTime)

The timestamp when this communication was connected in the cloud clock.

getConnectedTime

public Date getConnectedTime()

setConnectedTime

public void setConnectedTime(Date connectedTime)

disconnectedTime

public ConversationEventTopicChat disconnectedTime(Date disconnectedTime)

The timestamp when this communication disconnected from the conversation in the provider clock.

getDisconnectedTime

public Date getDisconnectedTime()

setDisconnectedTime

public void setDisconnectedTime(Date disconnectedTime)

journeyContext

public ConversationEventTopicChat journeyContext(ConversationEventTopicJourneyContext journeyContext)

getJourneyContext

public ConversationEventTopicJourneyContext getJourneyContext()

setJourneyContext

public void setJourneyContext(ConversationEventTopicJourneyContext journeyContext)

wrapup

public ConversationEventTopicChat wrapup(ConversationEventTopicWrapup wrapup)

Call wrap up or disposition data.

getWrapup

public ConversationEventTopicWrapup getWrapup()

setWrapup

public void setWrapup(ConversationEventTopicWrapup wrapup)

afterCallWork

public ConversationEventTopicChat afterCallWork(ConversationEventTopicAfterCallWork afterCallWork)

A communication's after-call work data.

getAfterCallWork

public ConversationEventTopicAfterCallWork getAfterCallWork()

setAfterCallWork

public void setAfterCallWork(ConversationEventTopicAfterCallWork afterCallWork)

afterCallWorkRequired

public ConversationEventTopicChat afterCallWorkRequired(Boolean afterCallWorkRequired)

Indicates if after-call is required for a communication. Only used when the ACW Setting is Agent Requested.

getAfterCallWorkRequired

public Boolean getAfterCallWorkRequired()

setAfterCallWorkRequired

public void setAfterCallWorkRequired(Boolean afterCallWorkRequired)

queueMediaSettings

public ConversationEventTopicChat queueMediaSettings(ConversationEventTopicQueueMediaSettings queueMediaSettings)

Represents the queue setting for this media.

getQueueMediaSettings

public ConversationEventTopicQueueMediaSettings getQueueMediaSettings()

setQueueMediaSettings

public void setQueueMediaSettings(ConversationEventTopicQueueMediaSettings queueMediaSettings)

equals

public boolean equals(Object o)

Overrides:

equals in class Object

hashCode

public int hashCode()

Overrides:

hashCode in class Object

toString

public String toString()

Overrides:

toString in class Object