Package com.mypurecloud.sdk.v2.model

Class ConversationEventTopicConversationRoutingData

java.lang.Object

com.mypurecloud.sdk.v2.model.ConversationEventTopicConversationRoutingData

All Implemented Interfaces:

Serializable

public class ConversationEventTopicConversationRoutingData
extends Object
implements Serializable

Information on how a communication should be routed to an agent.

See Also:

• Serialized Form

Constructor Summary

Constructors

Constructor	Description
ConversationEventTopicConversationRoutingData()
ConversationEventTopicConversationRoutingData(Boolean initWithEmptyList)

Method Summary

Modifier and Type	Method	Description
boolean	equals(Object o)
ConversationEventTopicUriReference	getLanguage()
Long	getPriority()
ConversationEventTopicUriReference	getQueue()
List<ConversationEventTopicScoredAgent>	getScoredAgents()
List<ConversationEventTopicUriReference>	getSkills()
int	hashCode()
ConversationEventTopicConversationRoutingData	language(ConversationEventTopicUriReference language)	A UriReference for a resource
ConversationEventTopicConversationRoutingData	priority(Long priority)	The priority of the conversation to use for routing decisions
ConversationEventTopicConversationRoutingData	queue(ConversationEventTopicUriReference queue)
ConversationEventTopicConversationRoutingData	scoredAgents(List<ConversationEventTopicScoredAgent> scoredAgents)	A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agents
void	setLanguage(ConversationEventTopicUriReference language)
void	setPriority(Long priority)
void	setQueue(ConversationEventTopicUriReference queue)
void	setScoredAgents(List<ConversationEventTopicScoredAgent> scoredAgents)
void	setSkills(List<ConversationEventTopicUriReference> skills)
ConversationEventTopicConversationRoutingData	skills(List<ConversationEventTopicUriReference> skills)	The skills to use for routing decisions
String	toString()

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Constructor Details

ConversationEventTopicConversationRoutingData

public ConversationEventTopicConversationRoutingData()

ConversationEventTopicConversationRoutingData

public ConversationEventTopicConversationRoutingData(Boolean initWithEmptyList)

Method Details

queue

public ConversationEventTopicConversationRoutingData queue(ConversationEventTopicUriReference queue)

getQueue

public ConversationEventTopicUriReference getQueue()

setQueue

public void setQueue(ConversationEventTopicUriReference queue)

language

public ConversationEventTopicConversationRoutingData language(ConversationEventTopicUriReference language)

A UriReference for a resource

getLanguage

public ConversationEventTopicUriReference getLanguage()

setLanguage

public void setLanguage(ConversationEventTopicUriReference language)

priority

public ConversationEventTopicConversationRoutingData priority(Long priority)

The priority of the conversation to use for routing decisions

getPriority

public Long getPriority()

setPriority

public void setPriority(Long priority)

skills

public ConversationEventTopicConversationRoutingData skills(List<ConversationEventTopicUriReference> skills)

The skills to use for routing decisions

getSkills

public List<ConversationEventTopicUriReference> getSkills()

setSkills

public void setSkills(List<ConversationEventTopicUriReference> skills)

scoredAgents

public ConversationEventTopicConversationRoutingData scoredAgents(List<ConversationEventTopicScoredAgent> scoredAgents)

A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agents

getScoredAgents

public List<ConversationEventTopicScoredAgent> getScoredAgents()

setScoredAgents

public void setScoredAgents(List<ConversationEventTopicScoredAgent> scoredAgents)

equals

public boolean equals(Object o)

Overrides:

equals in class Object

hashCode

public int hashCode()

Overrides:

hashCode in class Object

toString

public String toString()

Overrides:

toString in class Object