Package com.mypurecloud.sdk.v2.model

Class ConversationEventTopicEmail

java.lang.Object

com.mypurecloud.sdk.v2.model.ConversationEventTopicEmail

All Implemented Interfaces:

Serializable

public class ConversationEventTopicEmail
extends Object
implements Serializable

ConversationEventTopicEmail

See Also:

• Serialized Form

Nested Class Summary

Nested Classes

Modifier and Type	Class	Description
static enum	ConversationEventTopicEmail.DirectionEnum	Whether an email is inbound or outbound.
static enum	ConversationEventTopicEmail.DisconnectTypeEnum	System defined string indicating what caused the communication to disconnect.
static enum	ConversationEventTopicEmail.InitialStateEnum	Gets or Sets initialState
static enum	ConversationEventTopicEmail.StateEnum	Gets or Sets state

Constructor Summary

Constructors

Constructor	Description
ConversationEventTopicEmail()
ConversationEventTopicEmail(Boolean initWithEmptyList)

Method Summary

Modifier and Type	Method	Description
ConversationEventTopicEmail	afterCallWork(ConversationEventTopicAfterCallWork afterCallWork)	A communication's after-call work data.
ConversationEventTopicEmail	afterCallWorkRequired(Boolean afterCallWorkRequired)	Indicates if after-call is required for a communication.
ConversationEventTopicEmail	autoGenerated(Boolean autoGenerated)	Indicates that the email was auto-generated like an Out of Office reply.
ConversationEventTopicEmail	connectedTime(Date connectedTime)	The timestamp when this communication was connected in the cloud clock.
ConversationEventTopicEmail	direction(ConversationEventTopicEmail.DirectionEnum direction)	Whether an email is inbound or outbound.
ConversationEventTopicEmail	disconnectedTime(Date disconnectedTime)	The timestamp when this communication disconnected from the conversation in the provider clock.
ConversationEventTopicEmail	disconnectType(ConversationEventTopicEmail.DisconnectTypeEnum disconnectType)	System defined string indicating what caused the communication to disconnect.
ConversationEventTopicEmail	draftAttachments(List<ConversationEventTopicAttachment> draftAttachments)	A list of uploaded attachments on the email draft.
boolean	equals(Object o)
ConversationEventTopicEmail	errorInfo(ConversationEventTopicErrorDetails errorInfo)	Detailed information about an error response.
ConversationEventTopicAfterCallWork	getAfterCallWork()
Boolean	getAfterCallWorkRequired()
Boolean	getAutoGenerated()
Date	getConnectedTime()
ConversationEventTopicEmail.DirectionEnum	getDirection()
Date	getDisconnectedTime()
ConversationEventTopicEmail.DisconnectTypeEnum	getDisconnectType()
List<ConversationEventTopicAttachment>	getDraftAttachments()
ConversationEventTopicErrorDetails	getErrorInfo()
Boolean	getHeld()
String	getId()
ConversationEventTopicEmail.InitialStateEnum	getInitialState()
String	getMessageId()
Long	getMessagesSent()
Date	getParkTime()
String	getPeerId()
String	getProvider()
ConversationEventTopicQueueMediaSettings	getQueueMediaSettings()
Date	getResumeTime()
String	getScriptId()
Boolean	getSpam()
Date	getStartHoldTime()
ConversationEventTopicEmail.StateEnum	getState()
String	getSubject()
ConversationEventTopicWrapup	getWrapup()
int	hashCode()
ConversationEventTopicEmail	held(Boolean held)	True if this call is held and the person on this side hears silence.
ConversationEventTopicEmail	id(String id)	A globally unique identifier for this communication.
ConversationEventTopicEmail	initialState(ConversationEventTopicEmail.InitialStateEnum initialState)
ConversationEventTopicEmail	messageId(String messageId)	A globally unique identifier for the stored content of this communication.
ConversationEventTopicEmail	messagesSent(Long messagesSent)	The number of email messages sent by this participant.
ConversationEventTopicEmail	parkTime(Date parkTime)	The time when an parked email was parked.
ConversationEventTopicEmail	peerId(String peerId)	The id of the peer communication corresponding to a matching leg for this communication.
ConversationEventTopicEmail	provider(String provider)	The source provider of the email.
ConversationEventTopicEmail	queueMediaSettings(ConversationEventTopicQueueMediaSettings queueMediaSettings)	Represents the queue setting for this media.
ConversationEventTopicEmail	resumeTime(Date resumeTime)	The time when a parked email should resume.
ConversationEventTopicEmail	scriptId(String scriptId)	The UUID of the script to use.
void	setAfterCallWork(ConversationEventTopicAfterCallWork afterCallWork)
void	setAfterCallWorkRequired(Boolean afterCallWorkRequired)
void	setAutoGenerated(Boolean autoGenerated)
void	setConnectedTime(Date connectedTime)
void	setDirection(ConversationEventTopicEmail.DirectionEnum direction)
void	setDisconnectedTime(Date disconnectedTime)
void	setDisconnectType(ConversationEventTopicEmail.DisconnectTypeEnum disconnectType)
void	setDraftAttachments(List<ConversationEventTopicAttachment> draftAttachments)
void	setErrorInfo(ConversationEventTopicErrorDetails errorInfo)
void	setHeld(Boolean held)
void	setId(String id)
void	setInitialState(ConversationEventTopicEmail.InitialStateEnum initialState)
void	setMessageId(String messageId)
void	setMessagesSent(Long messagesSent)
void	setParkTime(Date parkTime)
void	setPeerId(String peerId)
void	setProvider(String provider)
void	setQueueMediaSettings(ConversationEventTopicQueueMediaSettings queueMediaSettings)
void	setResumeTime(Date resumeTime)
void	setScriptId(String scriptId)
void	setSpam(Boolean spam)
void	setStartHoldTime(Date startHoldTime)
void	setState(ConversationEventTopicEmail.StateEnum state)
void	setSubject(String subject)
void	setWrapup(ConversationEventTopicWrapup wrapup)
ConversationEventTopicEmail	spam(Boolean spam)	Indicates if the inbound email was marked as spam.
ConversationEventTopicEmail	startHoldTime(Date startHoldTime)	The timestamp the email was placed on hold in the cloud clock if the email is currently on hold.
ConversationEventTopicEmail	state(ConversationEventTopicEmail.StateEnum state)
ConversationEventTopicEmail	subject(String subject)	The subject for the initial email that started this conversation.
String	toString()
ConversationEventTopicEmail	wrapup(ConversationEventTopicWrapup wrapup)	Call wrap up or disposition data.

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Constructor Details

ConversationEventTopicEmail

public ConversationEventTopicEmail()

ConversationEventTopicEmail

public ConversationEventTopicEmail(Boolean initWithEmptyList)

Method Details

id

public ConversationEventTopicEmail id(String id)

A globally unique identifier for this communication.

getId

public String getId()

setId

public void setId(String id)

state

public ConversationEventTopicEmail state(ConversationEventTopicEmail.StateEnum state)

getState

public ConversationEventTopicEmail.StateEnum getState()

setState

public void setState(ConversationEventTopicEmail.StateEnum state)

initialState

public ConversationEventTopicEmail initialState(ConversationEventTopicEmail.InitialStateEnum initialState)

getInitialState

public ConversationEventTopicEmail.InitialStateEnum getInitialState()

setInitialState

public void setInitialState(ConversationEventTopicEmail.InitialStateEnum initialState)

held

public ConversationEventTopicEmail held(Boolean held)

True if this call is held and the person on this side hears silence.

getHeld

public Boolean getHeld()

setHeld

public void setHeld(Boolean held)

autoGenerated

public ConversationEventTopicEmail autoGenerated(Boolean autoGenerated)

Indicates that the email was auto-generated like an Out of Office reply.

getAutoGenerated

public Boolean getAutoGenerated()

setAutoGenerated

public void setAutoGenerated(Boolean autoGenerated)

subject

public ConversationEventTopicEmail subject(String subject)

The subject for the initial email that started this conversation.

getSubject

public String getSubject()

setSubject

public void setSubject(String subject)

provider

public ConversationEventTopicEmail provider(String provider)

The source provider of the email.

getProvider

public String getProvider()

setProvider

public void setProvider(String provider)

scriptId

public ConversationEventTopicEmail scriptId(String scriptId)

The UUID of the script to use.

getScriptId

public String getScriptId()

setScriptId

public void setScriptId(String scriptId)

peerId

public ConversationEventTopicEmail peerId(String peerId)

The id of the peer communication corresponding to a matching leg for this communication.

getPeerId

public String getPeerId()

setPeerId

public void setPeerId(String peerId)

messagesSent

public ConversationEventTopicEmail messagesSent(Long messagesSent)

The number of email messages sent by this participant.

getMessagesSent

public Long getMessagesSent()

setMessagesSent

public void setMessagesSent(Long messagesSent)

errorInfo

public ConversationEventTopicEmail errorInfo(ConversationEventTopicErrorDetails errorInfo)

Detailed information about an error response.

getErrorInfo

public ConversationEventTopicErrorDetails getErrorInfo()

setErrorInfo

public void setErrorInfo(ConversationEventTopicErrorDetails errorInfo)

disconnectType

public ConversationEventTopicEmail disconnectType(ConversationEventTopicEmail.DisconnectTypeEnum disconnectType)

System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.

getDisconnectType

public ConversationEventTopicEmail.DisconnectTypeEnum getDisconnectType()

setDisconnectType

public void setDisconnectType(ConversationEventTopicEmail.DisconnectTypeEnum disconnectType)

startHoldTime

public ConversationEventTopicEmail startHoldTime(Date startHoldTime)

The timestamp the email was placed on hold in the cloud clock if the email is currently on hold.

getStartHoldTime

public Date getStartHoldTime()

setStartHoldTime

public void setStartHoldTime(Date startHoldTime)

connectedTime

public ConversationEventTopicEmail connectedTime(Date connectedTime)

The timestamp when this communication was connected in the cloud clock.

getConnectedTime

public Date getConnectedTime()

setConnectedTime

public void setConnectedTime(Date connectedTime)

disconnectedTime

public ConversationEventTopicEmail disconnectedTime(Date disconnectedTime)

The timestamp when this communication disconnected from the conversation in the provider clock.

getDisconnectedTime

public Date getDisconnectedTime()

setDisconnectedTime

public void setDisconnectedTime(Date disconnectedTime)

messageId

public ConversationEventTopicEmail messageId(String messageId)

A globally unique identifier for the stored content of this communication.

getMessageId

public String getMessageId()

setMessageId

public void setMessageId(String messageId)

direction

public ConversationEventTopicEmail direction(ConversationEventTopicEmail.DirectionEnum direction)

Whether an email is inbound or outbound.

getDirection

public ConversationEventTopicEmail.DirectionEnum getDirection()

setDirection

public void setDirection(ConversationEventTopicEmail.DirectionEnum direction)

draftAttachments

public ConversationEventTopicEmail draftAttachments(List<ConversationEventTopicAttachment> draftAttachments)

A list of uploaded attachments on the email draft.

getDraftAttachments

public List<ConversationEventTopicAttachment> getDraftAttachments()

setDraftAttachments

public void setDraftAttachments(List<ConversationEventTopicAttachment> draftAttachments)

spam

public ConversationEventTopicEmail spam(Boolean spam)

Indicates if the inbound email was marked as spam.

getSpam

public Boolean getSpam()

setSpam

public void setSpam(Boolean spam)

wrapup

public ConversationEventTopicEmail wrapup(ConversationEventTopicWrapup wrapup)

Call wrap up or disposition data.

getWrapup

public ConversationEventTopicWrapup getWrapup()

setWrapup

public void setWrapup(ConversationEventTopicWrapup wrapup)

afterCallWork

public ConversationEventTopicEmail afterCallWork(ConversationEventTopicAfterCallWork afterCallWork)

A communication's after-call work data.

getAfterCallWork

public ConversationEventTopicAfterCallWork getAfterCallWork()

setAfterCallWork

public void setAfterCallWork(ConversationEventTopicAfterCallWork afterCallWork)

afterCallWorkRequired

public ConversationEventTopicEmail afterCallWorkRequired(Boolean afterCallWorkRequired)

Indicates if after-call is required for a communication. Only used when the ACW Setting is Agent Requested.

getAfterCallWorkRequired

public Boolean getAfterCallWorkRequired()

setAfterCallWorkRequired

public void setAfterCallWorkRequired(Boolean afterCallWorkRequired)

queueMediaSettings

public ConversationEventTopicEmail queueMediaSettings(ConversationEventTopicQueueMediaSettings queueMediaSettings)

Represents the queue setting for this media.

getQueueMediaSettings

public ConversationEventTopicQueueMediaSettings getQueueMediaSettings()

setQueueMediaSettings

public void setQueueMediaSettings(ConversationEventTopicQueueMediaSettings queueMediaSettings)

resumeTime

public ConversationEventTopicEmail resumeTime(Date resumeTime)

The time when a parked email should resume.

getResumeTime

public Date getResumeTime()

setResumeTime

public void setResumeTime(Date resumeTime)

parkTime

public ConversationEventTopicEmail parkTime(Date parkTime)

The time when an parked email was parked.

getParkTime

public Date getParkTime()

setParkTime

public void setParkTime(Date parkTime)

equals

public boolean equals(Object o)

Overrides:

equals in class Object

hashCode

public int hashCode()

Overrides:

hashCode in class Object

toString

public String toString()

Overrides:

toString in class Object