Package com.mypurecloud.sdk.v2.model

Class ConversationEventTopicSocialExpression

java.lang.Object

com.mypurecloud.sdk.v2.model.ConversationEventTopicSocialExpression

All Implemented Interfaces:

Serializable

public class ConversationEventTopicSocialExpression
extends Object
implements Serializable

ConversationEventTopicSocialExpression

See Also:

• Serialized Form

Nested Class Summary

Nested Classes

Modifier and Type	Class	Description
static enum	ConversationEventTopicSocialExpression.DisconnectTypeEnum	System defined string indicating what caused the communication to disconnect.
static enum	ConversationEventTopicSocialExpression.InitialStateEnum	Gets or Sets initialState
static enum	ConversationEventTopicSocialExpression.StateEnum	Gets or Sets state

Constructor Summary

Constructors

Constructor	Description
ConversationEventTopicSocialExpression()
ConversationEventTopicSocialExpression(Boolean initWithEmptyList)

Method Summary

Modifier and Type	Method	Description
ConversationEventTopicSocialExpression	afterCallWork(ConversationEventTopicAfterCallWork afterCallWork)	A communication's after-call work data.
ConversationEventTopicSocialExpression	afterCallWorkRequired(Boolean afterCallWorkRequired)	Indicates if after-call is required for a communication.
ConversationEventTopicSocialExpression	connectedTime(Date connectedTime)	The timestamp when this communication was connected in the cloud clock.
ConversationEventTopicSocialExpression	disconnectedTime(Date disconnectedTime)	The timestamp when this communication disconnected from the conversation in the provider clock.
ConversationEventTopicSocialExpression	disconnectType(ConversationEventTopicSocialExpression.DisconnectTypeEnum disconnectType)	System defined string indicating what caused the communication to disconnect.
boolean	equals(Object o)
ConversationEventTopicAfterCallWork	getAfterCallWork()
Boolean	getAfterCallWorkRequired()
Date	getConnectedTime()
Date	getDisconnectedTime()
ConversationEventTopicSocialExpression.DisconnectTypeEnum	getDisconnectType()
Boolean	getHeld()
String	getId()
ConversationEventTopicSocialExpression.InitialStateEnum	getInitialState()
String	getPeerId()
String	getPreviewText()
String	getProvider()
String	getRecordingId()
String	getScriptId()
String	getSocialMediaHub()
String	getSocialMediaId()
String	getSocialUserName()
Date	getStartHoldTime()
ConversationEventTopicSocialExpression.StateEnum	getState()
ConversationEventTopicWrapup	getWrapup()
int	hashCode()
ConversationEventTopicSocialExpression	held(Boolean held)	True if this call is held and the person on this side hears silence.
ConversationEventTopicSocialExpression	id(String id)	A globally unique identifier for this communication.
ConversationEventTopicSocialExpression	initialState(ConversationEventTopicSocialExpression.InitialStateEnum initialState)
ConversationEventTopicSocialExpression	peerId(String peerId)	The id of the peer communication corresponding to a matching leg for this communication.
ConversationEventTopicSocialExpression	previewText(String previewText)	The text preview of the communication contents
ConversationEventTopicSocialExpression	provider(String provider)	The source provider of the social expression.
ConversationEventTopicSocialExpression	recordingId(String recordingId)	A globally unique identifier for the recording associated with this chat.
ConversationEventTopicSocialExpression	scriptId(String scriptId)	The UUID of the script to use.
void	setAfterCallWork(ConversationEventTopicAfterCallWork afterCallWork)
void	setAfterCallWorkRequired(Boolean afterCallWorkRequired)
void	setConnectedTime(Date connectedTime)
void	setDisconnectedTime(Date disconnectedTime)
void	setDisconnectType(ConversationEventTopicSocialExpression.DisconnectTypeEnum disconnectType)
void	setHeld(Boolean held)
void	setId(String id)
void	setInitialState(ConversationEventTopicSocialExpression.InitialStateEnum initialState)
void	setPeerId(String peerId)
void	setPreviewText(String previewText)
void	setProvider(String provider)
void	setRecordingId(String recordingId)
void	setScriptId(String scriptId)
void	setSocialMediaHub(String socialMediaHub)
void	setSocialMediaId(String socialMediaId)
void	setSocialUserName(String socialUserName)
void	setStartHoldTime(Date startHoldTime)
void	setState(ConversationEventTopicSocialExpression.StateEnum state)
void	setWrapup(ConversationEventTopicWrapup wrapup)
ConversationEventTopicSocialExpression	socialMediaHub(String socialMediaHub)	The social network of the communication
ConversationEventTopicSocialExpression	socialMediaId(String socialMediaId)	A globally unique identifier for the social media.
ConversationEventTopicSocialExpression	socialUserName(String socialUserName)	The social media user name of the communication
ConversationEventTopicSocialExpression	startHoldTime(Date startHoldTime)	The timestamp the chat was placed on hold in the cloud clock if the chat is currently on hold.
ConversationEventTopicSocialExpression	state(ConversationEventTopicSocialExpression.StateEnum state)
String	toString()
ConversationEventTopicSocialExpression	wrapup(ConversationEventTopicWrapup wrapup)	Call wrap up or disposition data.

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Constructor Details

ConversationEventTopicSocialExpression

public ConversationEventTopicSocialExpression()

ConversationEventTopicSocialExpression

public ConversationEventTopicSocialExpression(Boolean initWithEmptyList)

Method Details

state

public ConversationEventTopicSocialExpression state(ConversationEventTopicSocialExpression.StateEnum state)

getState

public ConversationEventTopicSocialExpression.StateEnum getState()

setState

public void setState(ConversationEventTopicSocialExpression.StateEnum state)

initialState

public ConversationEventTopicSocialExpression initialState(ConversationEventTopicSocialExpression.InitialStateEnum initialState)

getInitialState

public ConversationEventTopicSocialExpression.InitialStateEnum getInitialState()

setInitialState

public void setInitialState(ConversationEventTopicSocialExpression.InitialStateEnum initialState)

id

public ConversationEventTopicSocialExpression id(String id)

A globally unique identifier for this communication.

getId

public String getId()

setId

public void setId(String id)

socialMediaId

public ConversationEventTopicSocialExpression socialMediaId(String socialMediaId)

A globally unique identifier for the social media.

getSocialMediaId

public String getSocialMediaId()

setSocialMediaId

public void setSocialMediaId(String socialMediaId)

socialMediaHub

public ConversationEventTopicSocialExpression socialMediaHub(String socialMediaHub)

The social network of the communication

getSocialMediaHub

public String getSocialMediaHub()

setSocialMediaHub

public void setSocialMediaHub(String socialMediaHub)

socialUserName

public ConversationEventTopicSocialExpression socialUserName(String socialUserName)

The social media user name of the communication

getSocialUserName

public String getSocialUserName()

setSocialUserName

public void setSocialUserName(String socialUserName)

previewText

public ConversationEventTopicSocialExpression previewText(String previewText)

The text preview of the communication contents

getPreviewText

public String getPreviewText()

setPreviewText

public void setPreviewText(String previewText)

recordingId

public ConversationEventTopicSocialExpression recordingId(String recordingId)

A globally unique identifier for the recording associated with this chat.

getRecordingId

public String getRecordingId()

setRecordingId

public void setRecordingId(String recordingId)

held

public ConversationEventTopicSocialExpression held(Boolean held)

True if this call is held and the person on this side hears silence.

getHeld

public Boolean getHeld()

setHeld

public void setHeld(Boolean held)

provider

public ConversationEventTopicSocialExpression provider(String provider)

The source provider of the social expression.

getProvider

public String getProvider()

setProvider

public void setProvider(String provider)

scriptId

public ConversationEventTopicSocialExpression scriptId(String scriptId)

The UUID of the script to use.

getScriptId

public String getScriptId()

setScriptId

public void setScriptId(String scriptId)

peerId

public ConversationEventTopicSocialExpression peerId(String peerId)

The id of the peer communication corresponding to a matching leg for this communication.

getPeerId

public String getPeerId()

setPeerId

public void setPeerId(String peerId)

disconnectType

public ConversationEventTopicSocialExpression disconnectType(ConversationEventTopicSocialExpression.DisconnectTypeEnum disconnectType)

System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.

getDisconnectType

public ConversationEventTopicSocialExpression.DisconnectTypeEnum getDisconnectType()

setDisconnectType

public void setDisconnectType(ConversationEventTopicSocialExpression.DisconnectTypeEnum disconnectType)

startHoldTime

public ConversationEventTopicSocialExpression startHoldTime(Date startHoldTime)

The timestamp the chat was placed on hold in the cloud clock if the chat is currently on hold.

getStartHoldTime

public Date getStartHoldTime()

setStartHoldTime

public void setStartHoldTime(Date startHoldTime)

connectedTime

public ConversationEventTopicSocialExpression connectedTime(Date connectedTime)

The timestamp when this communication was connected in the cloud clock.

getConnectedTime

public Date getConnectedTime()

setConnectedTime

public void setConnectedTime(Date connectedTime)

disconnectedTime

public ConversationEventTopicSocialExpression disconnectedTime(Date disconnectedTime)

The timestamp when this communication disconnected from the conversation in the provider clock.

getDisconnectedTime

public Date getDisconnectedTime()

setDisconnectedTime

public void setDisconnectedTime(Date disconnectedTime)

wrapup

public ConversationEventTopicSocialExpression wrapup(ConversationEventTopicWrapup wrapup)

Call wrap up or disposition data.

getWrapup

public ConversationEventTopicWrapup getWrapup()

setWrapup

public void setWrapup(ConversationEventTopicWrapup wrapup)

afterCallWork

public ConversationEventTopicSocialExpression afterCallWork(ConversationEventTopicAfterCallWork afterCallWork)

A communication's after-call work data.

getAfterCallWork

public ConversationEventTopicAfterCallWork getAfterCallWork()

setAfterCallWork

public void setAfterCallWork(ConversationEventTopicAfterCallWork afterCallWork)

afterCallWorkRequired

public ConversationEventTopicSocialExpression afterCallWorkRequired(Boolean afterCallWorkRequired)

Indicates if after-call is required for a communication. Only used when the ACW Setting is Agent Requested.

getAfterCallWorkRequired

public Boolean getAfterCallWorkRequired()

setAfterCallWorkRequired

public void setAfterCallWorkRequired(Boolean afterCallWorkRequired)

equals

public boolean equals(Object o)

Overrides:

equals in class Object

hashCode

public int hashCode()

Overrides:

hashCode in class Object

toString

public String toString()

Overrides:

toString in class Object