Package com.mypurecloud.sdk.v2.model

Class ConversationMetricsTopicConversationMetricRecord

java.lang.Object

com.mypurecloud.sdk.v2.model.ConversationMetricsTopicConversationMetricRecord

All Implemented Interfaces:

Serializable

public class ConversationMetricsTopicConversationMetricRecord
extends Object
implements Serializable

ConversationMetricsTopicConversationMetricRecord

See Also:

• Serialized Form

Nested Class Summary

Nested Classes

Modifier and Type	Class	Description
static enum	ConversationMetricsTopicConversationMetricRecord.ActiveRoutingEnum	Active routing method
static enum	ConversationMetricsTopicConversationMetricRecord.ConversationInitiatorEnum	Indicates the participant purpose of the participant initiating a message conversation
static enum	ConversationMetricsTopicConversationMetricRecord.DeliveryStatusEnum	The email or SMS delivery status
static enum	ConversationMetricsTopicConversationMetricRecord.DirectionEnum	The direction of the communication
static enum	ConversationMetricsTopicConversationMetricRecord.DisconnectTypeEnum	The session disconnect type
static enum	ConversationMetricsTopicConversationMetricRecord.FlaggedReasonEnum	Reason for which participant flagged conversation
static enum	ConversationMetricsTopicConversationMetricRecord.MediaTypeEnum	The session media type
static enum	ConversationMetricsTopicConversationMetricRecord.MetricEnum	Metric name
static enum	ConversationMetricsTopicConversationMetricRecord.OriginatingDirectionEnum	The original direction of the conversation
static enum	ConversationMetricsTopicConversationMetricRecord.PurposeEnum	The participant's purpose
static enum	ConversationMetricsTopicConversationMetricRecord.RequestedRoutingsEnum	Gets or Sets requestedRoutings
static enum	ConversationMetricsTopicConversationMetricRecord.RoutingRuleTypeEnum	Routing rule type
static enum	ConversationMetricsTopicConversationMetricRecord.UsedRoutingEnum	Complete routing method

Constructor Summary

Constructors

Constructor	Description
ConversationMetricsTopicConversationMetricRecord()
ConversationMetricsTopicConversationMetricRecord(Boolean initWithEmptyList)

Method Summary

Modifier and Type	Method	Description
ConversationMetricsTopicConversationMetricRecord	activeRouting(ConversationMetricsTopicConversationMetricRecord.ActiveRoutingEnum activeRouting)	Active routing method
ConversationMetricsTopicConversationMetricRecord	activeSkillIds(List<String> activeSkillIds)	ID(s) of Skill(s) that are active on the conversation
ConversationMetricsTopicConversationMetricRecord	addressFrom(String addressFrom)	The address that initiated an action
ConversationMetricsTopicConversationMetricRecord	addressTo(String addressTo)	The address receiving an action
ConversationMetricsTopicConversationMetricRecord	agentAssistantId(String agentAssistantId)	Unique identifier of the active virtual agent assistant
ConversationMetricsTopicConversationMetricRecord	agentBullseyeRing(Long agentBullseyeRing)	Bullseye ring of the targeted agent
ConversationMetricsTopicConversationMetricRecord	agentOwned(Boolean agentOwned)	Flag indicating an agent-owned callback
ConversationMetricsTopicConversationMetricRecord	ani(String ani)	Automatic Number Identification (caller's number)
ConversationMetricsTopicConversationMetricRecord	assignerId(String assignerId)	ID of the user that manually assigned a conversation
ConversationMetricsTopicConversationMetricRecord	authenticated(Boolean authenticated)	Flag that indicates that the identity of the customer has been asserted as verified by the provider.
ConversationMetricsTopicConversationMetricRecord	conversationId(String conversationId)	Unique identifier for the conversation
ConversationMetricsTopicConversationMetricRecord	conversationInitiator(ConversationMetricsTopicConversationMetricRecord.ConversationInitiatorEnum conversationInitiator)	Indicates the participant purpose of the participant initiating a message conversation
ConversationMetricsTopicConversationMetricRecord	convertedFrom(String convertedFrom)	Session media type that was converted from in case of a media type conversion
ConversationMetricsTopicConversationMetricRecord	convertedTo(String convertedTo)	Session media type that was converted to in case of a media type conversion
ConversationMetricsTopicConversationMetricRecord	customerParticipation(Boolean customerParticipation)	Indicates a messaging conversation in which the customer participated by sending at least one message
ConversationMetricsTopicConversationMetricRecord	deliveryStatus(ConversationMetricsTopicConversationMetricRecord.DeliveryStatusEnum deliveryStatus)	The email or SMS delivery status
ConversationMetricsTopicConversationMetricRecord	destinationAddresses(List<String> destinationAddresses)	Destination address(es) of transfers or consults
ConversationMetricsTopicConversationMetricRecord	direction(ConversationMetricsTopicConversationMetricRecord.DirectionEnum direction)	The direction of the communication
ConversationMetricsTopicConversationMetricRecord	disconnectType(ConversationMetricsTopicConversationMetricRecord.DisconnectTypeEnum disconnectType)	The session disconnect type
ConversationMetricsTopicConversationMetricRecord	divisionIds(List<String> divisionIds)	Identifier(s) of division(s) associated with a conversation
ConversationMetricsTopicConversationMetricRecord	dnis(String dnis)	Dialed number identification service (number dialed by the calling party)
ConversationMetricsTopicConversationMetricRecord	edgeId(String edgeId)	Unique identifier of the edge device
ConversationMetricsTopicConversationMetricRecord	eligibleAgentCounts(List<Long> eligibleAgentCounts)	Number of eligible agents for each predictive routing attempt
boolean	equals(Object o)
ConversationMetricsTopicConversationMetricRecord	errorCode(String errorCode)	A code corresponding to the error that occurred
ConversationMetricsTopicConversationMetricRecord	extendedDeliveryStatus(String extendedDeliveryStatus)	Extended delivery status
ConversationMetricsTopicConversationMetricRecord	externalContactId(String externalContactId)	External contact identifier
ConversationMetricsTopicConversationMetricRecord	externalMediaCount(Long externalMediaCount)	Count of any media (images, files, etc) included on the external session
ConversationMetricsTopicConversationMetricRecord	externalOrganizationId(String externalOrganizationId)	External organization identifier
ConversationMetricsTopicConversationMetricRecord	externalTag(String externalTag)	External tag for the conversation
ConversationMetricsTopicConversationMetricRecord	firstQueue(Boolean firstQueue)	Marker that is set if the current queue is the first queue in a conversation
ConversationMetricsTopicConversationMetricRecord	flaggedReason(ConversationMetricsTopicConversationMetricRecord.FlaggedReasonEnum flaggedReason)	Reason for which participant flagged conversation
ConversationMetricsTopicConversationMetricRecord	flowInType(String flowInType)	Type of flow in that occurred when entering ACD.
ConversationMetricsTopicConversationMetricRecord	flowOutType(String flowOutType)	Type of flow out that occurred when emitting tFlowOut.
ConversationMetricsTopicConversationMetricRecord.ActiveRoutingEnum	getActiveRouting()
List<String>	getActiveSkillIds()
String	getAddressFrom()
String	getAddressTo()
String	getAgentAssistantId()
Long	getAgentBullseyeRing()
Boolean	getAgentOwned()
String	getAni()
String	getAssignerId()
Boolean	getAuthenticated()
String	getConversationId()
ConversationMetricsTopicConversationMetricRecord.ConversationInitiatorEnum	getConversationInitiator()
String	getConvertedFrom()
String	getConvertedTo()
Boolean	getCustomerParticipation()
ConversationMetricsTopicConversationMetricRecord.DeliveryStatusEnum	getDeliveryStatus()
List<String>	getDestinationAddresses()
ConversationMetricsTopicConversationMetricRecord.DirectionEnum	getDirection()
ConversationMetricsTopicConversationMetricRecord.DisconnectTypeEnum	getDisconnectType()
List<String>	getDivisionIds()
String	getDnis()
String	getEdgeId()
List<Long>	getEligibleAgentCounts()
String	getErrorCode()
String	getExtendedDeliveryStatus()
String	getExternalContactId()
Long	getExternalMediaCount()
String	getExternalOrganizationId()
String	getExternalTag()
Boolean	getFirstQueue()
ConversationMetricsTopicConversationMetricRecord.FlaggedReasonEnum	getFlaggedReason()
String	getFlowInType()
String	getFlowOutType()
String	getGroupId()
String	getInteractionType()
String	getJourneyActionId()
String	getJourneyActionMapId()
Long	getJourneyActionMapVersion()
String	getJourneyCustomerId()
String	getJourneyCustomerIdType()
String	getJourneyCustomerSessionId()
String	getJourneyCustomerSessionIdType()
List<String>	getKnowledgeBaseIds()
Long	getMediaCount()
ConversationMetricsTopicConversationMetricRecord.MediaTypeEnum	getMediaType()
String	getMessageType()
ConversationMetricsTopicConversationMetricRecord.MetricEnum	getMetric()
Date	getMetricDate()
ConversationMetricsTopicConversationMetricRecord.OriginatingDirectionEnum	getOriginatingDirection()
Boolean	getOriginatingSocialMediaPublic()
String	getOutboundCampaignId()
String	getOutboundContactId()
String	getOutboundContactListId()
String	getParticipantName()
String	getPeerId()
List<ConversationMetricsTopicConversationProposedAgent>	getProposedAgents()
String	getProvider()
ConversationMetricsTopicConversationMetricRecord.PurposeEnum	getPurpose()
String	getQueueId()
String	getRecordId()
String	getRemote()
List<String>	getRemovedSkillIds()
String	getRequestedLanguageId()
List<ConversationMetricsTopicConversationMetricRecord.RequestedRoutingsEnum>	getRequestedRoutings()
List<String>	getRequestedRoutingSkillIds()
String	getRoomId()
Long	getRoutingPriority()
Long	getRoutingRing()
String	getRoutingRule()
ConversationMetricsTopicConversationMetricRecord.RoutingRuleTypeEnum	getRoutingRuleType()
List<ConversationMetricsTopicConversationScoredAgent>	getScoredAgents()
String	getSelectedAgentId()
Long	getSelectedAgentRank()
Boolean	getSelfServed()
String	getSessionDnis()
String	getSessionId()
String	getSkillExpressionId()
String	getStationId()
String	getTeamId()
ConversationMetricsTopicConversationMetricRecord.UsedRoutingEnum	getUsedRouting()
String	getUserId()
Long	getValue()
Boolean	getVideoPresent()
List<Long>	getWaitingInteractionCounts()
String	getWrapUpCode()
ConversationMetricsTopicConversationMetricRecord	groupId(String groupId)	Unique identifier for a Genesys Cloud group
int	hashCode()
ConversationMetricsTopicConversationMetricRecord	interactionType(String interactionType)	The interaction type (enterprise or contactCenter)
ConversationMetricsTopicConversationMetricRecord	journeyActionId(String journeyActionId)	Identifier of the journey action.
ConversationMetricsTopicConversationMetricRecord	journeyActionMapId(String journeyActionMapId)	Identifier of the journey action map that triggered the action.
ConversationMetricsTopicConversationMetricRecord	journeyActionMapVersion(Long journeyActionMapVersion)	Version of the journey action map that triggered the action.
ConversationMetricsTopicConversationMetricRecord	journeyCustomerId(String journeyCustomerId)	Primary identifier of the journey customer in the source where the activities originate from.
ConversationMetricsTopicConversationMetricRecord	journeyCustomerIdType(String journeyCustomerIdType)	Type of primary identifier of the journey customer (e.g. cookie).
ConversationMetricsTopicConversationMetricRecord	journeyCustomerSessionId(String journeyCustomerSessionId)	Unique identifier of the journey session.
ConversationMetricsTopicConversationMetricRecord	journeyCustomerSessionIdType(String journeyCustomerSessionIdType)	Type or category of journey sessions (e.g. web, ticket, delivery, atm).
ConversationMetricsTopicConversationMetricRecord	knowledgeBaseIds(List<String> knowledgeBaseIds)	The unique identifier(s) of the knowledge base(s) used
ConversationMetricsTopicConversationMetricRecord	mediaCount(Long mediaCount)	Count of any media (images, files, etc) included in this session
ConversationMetricsTopicConversationMetricRecord	mediaType(ConversationMetricsTopicConversationMetricRecord.MediaTypeEnum mediaType)	The session media type
ConversationMetricsTopicConversationMetricRecord	messageType(String messageType)	Message type for messaging services.
ConversationMetricsTopicConversationMetricRecord	metric(ConversationMetricsTopicConversationMetricRecord.MetricEnum metric)	Metric name
ConversationMetricsTopicConversationMetricRecord	metricDate(Date metricDate)	The date and time of metric creation
ConversationMetricsTopicConversationMetricRecord	originatingDirection(ConversationMetricsTopicConversationMetricRecord.OriginatingDirectionEnum originatingDirection)	The original direction of the conversation
ConversationMetricsTopicConversationMetricRecord	originatingSocialMediaPublic(Boolean originatingSocialMediaPublic)	Indicates that the conversation originated from a public message on social media
ConversationMetricsTopicConversationMetricRecord	outboundCampaignId(String outboundCampaignId)	(Dialer) Unique identifier of the outbound campaign
ConversationMetricsTopicConversationMetricRecord	outboundContactId(String outboundContactId)	(Dialer) Unique identifier of the contact
ConversationMetricsTopicConversationMetricRecord	outboundContactListId(String outboundContactListId)	(Dialer) Unique identifier of the contact list that this contact belongs to
ConversationMetricsTopicConversationMetricRecord	participantName(String participantName)	A human readable name identifying the participant
ConversationMetricsTopicConversationMetricRecord	peerId(String peerId)	This identifies pairs of related sessions on a conversation.
ConversationMetricsTopicConversationMetricRecord	proposedAgents(List<ConversationMetricsTopicConversationProposedAgent> proposedAgents)	Proposed agents
ConversationMetricsTopicConversationMetricRecord	provider(String provider)	The source provider for the communication.
ConversationMetricsTopicConversationMetricRecord	purpose(ConversationMetricsTopicConversationMetricRecord.PurposeEnum purpose)	The participant's purpose
ConversationMetricsTopicConversationMetricRecord	queueId(String queueId)	Queue identifier
ConversationMetricsTopicConversationMetricRecord	recordId(String recordId)	Record identifier
ConversationMetricsTopicConversationMetricRecord	remote(String remote)	Name, phone number, or email address of the remote party.
ConversationMetricsTopicConversationMetricRecord	removedSkillIds(List<String> removedSkillIds)	ID(s) of Skill(s) that have been removed by bullseye routing
ConversationMetricsTopicConversationMetricRecord	requestedLanguageId(String requestedLanguageId)	Unique identifier for the language requested for an interaction
ConversationMetricsTopicConversationMetricRecord	requestedRoutings(List<ConversationMetricsTopicConversationMetricRecord.RequestedRoutingsEnum> requestedRoutings)	Routing type(s) for requested/attempted routing methods.
ConversationMetricsTopicConversationMetricRecord	requestedRoutingSkillIds(List<String> requestedRoutingSkillIds)	Unique identifier(s) for skill(s) requested for an interaction
ConversationMetricsTopicConversationMetricRecord	roomId(String roomId)	Unique identifier for the room
ConversationMetricsTopicConversationMetricRecord	routingPriority(Long routingPriority)	Routing priority for the current interaction
ConversationMetricsTopicConversationMetricRecord	routingRing(Long routingRing)	Routing ring for bullseye or preferred agent routing
ConversationMetricsTopicConversationMetricRecord	routingRule(String routingRule)	Routing rule for preferred, conditional and predictive routing type
ConversationMetricsTopicConversationMetricRecord	routingRuleType(ConversationMetricsTopicConversationMetricRecord.RoutingRuleTypeEnum routingRuleType)	Routing rule type
ConversationMetricsTopicConversationMetricRecord	scoredAgents(List<ConversationMetricsTopicConversationScoredAgent> scoredAgents)	Scored agents
ConversationMetricsTopicConversationMetricRecord	selectedAgentId(String selectedAgentId)	Selected agent ID
ConversationMetricsTopicConversationMetricRecord	selectedAgentRank(Long selectedAgentRank)	Selected agent GPR rank
ConversationMetricsTopicConversationMetricRecord	selfServed(Boolean selfServed)	Indicates whether all flow sessions were self serviced
ConversationMetricsTopicConversationMetricRecord	sessionDnis(String sessionDnis)	Dialed number for the current session; this can be different from dnis, e.g. if the call was transferred
ConversationMetricsTopicConversationMetricRecord	sessionId(String sessionId)	The unique identifier of this session
void	setActiveRouting(ConversationMetricsTopicConversationMetricRecord.ActiveRoutingEnum activeRouting)
void	setActiveSkillIds(List<String> activeSkillIds)
void	setAddressFrom(String addressFrom)
void	setAddressTo(String addressTo)
void	setAgentAssistantId(String agentAssistantId)
void	setAgentBullseyeRing(Long agentBullseyeRing)
void	setAgentOwned(Boolean agentOwned)
void	setAni(String ani)
void	setAssignerId(String assignerId)
void	setAuthenticated(Boolean authenticated)
void	setConversationId(String conversationId)
void	setConversationInitiator(ConversationMetricsTopicConversationMetricRecord.ConversationInitiatorEnum conversationInitiator)
void	setConvertedFrom(String convertedFrom)
void	setConvertedTo(String convertedTo)
void	setCustomerParticipation(Boolean customerParticipation)
void	setDeliveryStatus(ConversationMetricsTopicConversationMetricRecord.DeliveryStatusEnum deliveryStatus)
void	setDestinationAddresses(List<String> destinationAddresses)
void	setDirection(ConversationMetricsTopicConversationMetricRecord.DirectionEnum direction)
void	setDisconnectType(ConversationMetricsTopicConversationMetricRecord.DisconnectTypeEnum disconnectType)
void	setDivisionIds(List<String> divisionIds)
void	setDnis(String dnis)
void	setEdgeId(String edgeId)
void	setEligibleAgentCounts(List<Long> eligibleAgentCounts)
void	setErrorCode(String errorCode)
void	setExtendedDeliveryStatus(String extendedDeliveryStatus)
void	setExternalContactId(String externalContactId)
void	setExternalMediaCount(Long externalMediaCount)
void	setExternalOrganizationId(String externalOrganizationId)
void	setExternalTag(String externalTag)
void	setFirstQueue(Boolean firstQueue)
void	setFlaggedReason(ConversationMetricsTopicConversationMetricRecord.FlaggedReasonEnum flaggedReason)
void	setFlowInType(String flowInType)
void	setFlowOutType(String flowOutType)
void	setGroupId(String groupId)
void	setInteractionType(String interactionType)
void	setJourneyActionId(String journeyActionId)
void	setJourneyActionMapId(String journeyActionMapId)
void	setJourneyActionMapVersion(Long journeyActionMapVersion)
void	setJourneyCustomerId(String journeyCustomerId)
void	setJourneyCustomerIdType(String journeyCustomerIdType)
void	setJourneyCustomerSessionId(String journeyCustomerSessionId)
void	setJourneyCustomerSessionIdType(String journeyCustomerSessionIdType)
void	setKnowledgeBaseIds(List<String> knowledgeBaseIds)
void	setMediaCount(Long mediaCount)
void	setMediaType(ConversationMetricsTopicConversationMetricRecord.MediaTypeEnum mediaType)
void	setMessageType(String messageType)
void	setMetric(ConversationMetricsTopicConversationMetricRecord.MetricEnum metric)
void	setMetricDate(Date metricDate)
void	setOriginatingDirection(ConversationMetricsTopicConversationMetricRecord.OriginatingDirectionEnum originatingDirection)
void	setOriginatingSocialMediaPublic(Boolean originatingSocialMediaPublic)
void	setOutboundCampaignId(String outboundCampaignId)
void	setOutboundContactId(String outboundContactId)
void	setOutboundContactListId(String outboundContactListId)
void	setParticipantName(String participantName)
void	setPeerId(String peerId)
void	setProposedAgents(List<ConversationMetricsTopicConversationProposedAgent> proposedAgents)
void	setProvider(String provider)
void	setPurpose(ConversationMetricsTopicConversationMetricRecord.PurposeEnum purpose)
void	setQueueId(String queueId)
void	setRecordId(String recordId)
void	setRemote(String remote)
void	setRemovedSkillIds(List<String> removedSkillIds)
void	setRequestedLanguageId(String requestedLanguageId)
void	setRequestedRoutings(List<ConversationMetricsTopicConversationMetricRecord.RequestedRoutingsEnum> requestedRoutings)
void	setRequestedRoutingSkillIds(List<String> requestedRoutingSkillIds)
void	setRoomId(String roomId)
void	setRoutingPriority(Long routingPriority)
void	setRoutingRing(Long routingRing)
void	setRoutingRule(String routingRule)
void	setRoutingRuleType(ConversationMetricsTopicConversationMetricRecord.RoutingRuleTypeEnum routingRuleType)
void	setScoredAgents(List<ConversationMetricsTopicConversationScoredAgent> scoredAgents)
void	setSelectedAgentId(String selectedAgentId)
void	setSelectedAgentRank(Long selectedAgentRank)
void	setSelfServed(Boolean selfServed)
void	setSessionDnis(String sessionDnis)
void	setSessionId(String sessionId)
void	setSkillExpressionId(String skillExpressionId)
void	setStationId(String stationId)
void	setTeamId(String teamId)
void	setUsedRouting(ConversationMetricsTopicConversationMetricRecord.UsedRoutingEnum usedRouting)
void	setUserId(String userId)
void	setValue(Long value)
void	setVideoPresent(Boolean videoPresent)
void	setWaitingInteractionCounts(List<Long> waitingInteractionCounts)
void	setWrapUpCode(String wrapUpCode)
ConversationMetricsTopicConversationMetricRecord	skillExpressionId(String skillExpressionId)	Unique identifier for the skill requested for an interaction
ConversationMetricsTopicConversationMetricRecord	stationId(String stationId)	Unique identifier for a phone
ConversationMetricsTopicConversationMetricRecord	teamId(String teamId)	The team ID the user is a member of
String	toString()
ConversationMetricsTopicConversationMetricRecord	usedRouting(ConversationMetricsTopicConversationMetricRecord.UsedRoutingEnum usedRouting)	Complete routing method
ConversationMetricsTopicConversationMetricRecord	userId(String userId)	Unique identifier for the user
ConversationMetricsTopicConversationMetricRecord	value(Long value)	Metric value
ConversationMetricsTopicConversationMetricRecord	videoPresent(Boolean videoPresent)	Flag indicating if video is present
ConversationMetricsTopicConversationMetricRecord	waitingInteractionCounts(List<Long> waitingInteractionCounts)	Number of waiting interactions for each predictive routing attempt
ConversationMetricsTopicConversationMetricRecord	wrapUpCode(String wrapUpCode)	Wrap up code

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Constructor Details

ConversationMetricsTopicConversationMetricRecord

public ConversationMetricsTopicConversationMetricRecord()

ConversationMetricsTopicConversationMetricRecord

public ConversationMetricsTopicConversationMetricRecord(Boolean initWithEmptyList)

Method Details

metric

public ConversationMetricsTopicConversationMetricRecord metric(ConversationMetricsTopicConversationMetricRecord.MetricEnum metric)

Metric name

getMetric

public ConversationMetricsTopicConversationMetricRecord.MetricEnum getMetric()

setMetric

public void setMetric(ConversationMetricsTopicConversationMetricRecord.MetricEnum metric)

metricDate

public ConversationMetricsTopicConversationMetricRecord metricDate(Date metricDate)

The date and time of metric creation

getMetricDate

public Date getMetricDate()

setMetricDate

public void setMetricDate(Date metricDate)

value

public ConversationMetricsTopicConversationMetricRecord value(Long value)

Metric value

getValue

public Long getValue()

setValue

public void setValue(Long value)

recordId

public ConversationMetricsTopicConversationMetricRecord recordId(String recordId)

Record identifier

getRecordId

public String getRecordId()

setRecordId

public void setRecordId(String recordId)

activeRouting

public ConversationMetricsTopicConversationMetricRecord activeRouting(ConversationMetricsTopicConversationMetricRecord.ActiveRoutingEnum activeRouting)

Active routing method

getActiveRouting

public ConversationMetricsTopicConversationMetricRecord.ActiveRoutingEnum getActiveRouting()

setActiveRouting

public void setActiveRouting(ConversationMetricsTopicConversationMetricRecord.ActiveRoutingEnum activeRouting)

activeSkillIds

public ConversationMetricsTopicConversationMetricRecord activeSkillIds(List<String> activeSkillIds)

ID(s) of Skill(s) that are active on the conversation

getActiveSkillIds

public List<String> getActiveSkillIds()

setActiveSkillIds

public void setActiveSkillIds(List<String> activeSkillIds)

addressFrom

public ConversationMetricsTopicConversationMetricRecord addressFrom(String addressFrom)

The address that initiated an action

getAddressFrom

public String getAddressFrom()

setAddressFrom

public void setAddressFrom(String addressFrom)

addressTo

public ConversationMetricsTopicConversationMetricRecord addressTo(String addressTo)

The address receiving an action

getAddressTo

public String getAddressTo()

setAddressTo

public void setAddressTo(String addressTo)

agentAssistantId

public ConversationMetricsTopicConversationMetricRecord agentAssistantId(String agentAssistantId)

Unique identifier of the active virtual agent assistant

getAgentAssistantId

public String getAgentAssistantId()

setAgentAssistantId

public void setAgentAssistantId(String agentAssistantId)

agentBullseyeRing

public ConversationMetricsTopicConversationMetricRecord agentBullseyeRing(Long agentBullseyeRing)

Bullseye ring of the targeted agent

getAgentBullseyeRing

public Long getAgentBullseyeRing()

setAgentBullseyeRing

public void setAgentBullseyeRing(Long agentBullseyeRing)

agentOwned

public ConversationMetricsTopicConversationMetricRecord agentOwned(Boolean agentOwned)

Flag indicating an agent-owned callback

getAgentOwned

public Boolean getAgentOwned()

setAgentOwned

public void setAgentOwned(Boolean agentOwned)

ani

public ConversationMetricsTopicConversationMetricRecord ani(String ani)

Automatic Number Identification (caller's number)

getAni

public String getAni()

setAni

public void setAni(String ani)

assignerId

public ConversationMetricsTopicConversationMetricRecord assignerId(String assignerId)

ID of the user that manually assigned a conversation

getAssignerId

public String getAssignerId()

setAssignerId

public void setAssignerId(String assignerId)

authenticated

public ConversationMetricsTopicConversationMetricRecord authenticated(Boolean authenticated)

Flag that indicates that the identity of the customer has been asserted as verified by the provider.

getAuthenticated

public Boolean getAuthenticated()

setAuthenticated

public void setAuthenticated(Boolean authenticated)

conversationId

public ConversationMetricsTopicConversationMetricRecord conversationId(String conversationId)

Unique identifier for the conversation

getConversationId

public String getConversationId()

setConversationId

public void setConversationId(String conversationId)

conversationInitiator

public ConversationMetricsTopicConversationMetricRecord conversationInitiator(ConversationMetricsTopicConversationMetricRecord.ConversationInitiatorEnum conversationInitiator)

Indicates the participant purpose of the participant initiating a message conversation

getConversationInitiator

public ConversationMetricsTopicConversationMetricRecord.ConversationInitiatorEnum getConversationInitiator()

setConversationInitiator

public void setConversationInitiator(ConversationMetricsTopicConversationMetricRecord.ConversationInitiatorEnum conversationInitiator)

convertedFrom

public ConversationMetricsTopicConversationMetricRecord convertedFrom(String convertedFrom)

Session media type that was converted from in case of a media type conversion

getConvertedFrom

public String getConvertedFrom()

setConvertedFrom

public void setConvertedFrom(String convertedFrom)

convertedTo

public ConversationMetricsTopicConversationMetricRecord convertedTo(String convertedTo)

Session media type that was converted to in case of a media type conversion

getConvertedTo

public String getConvertedTo()

setConvertedTo

public void setConvertedTo(String convertedTo)

customerParticipation

public ConversationMetricsTopicConversationMetricRecord customerParticipation(Boolean customerParticipation)

Indicates a messaging conversation in which the customer participated by sending at least one message

getCustomerParticipation

public Boolean getCustomerParticipation()

setCustomerParticipation

public void setCustomerParticipation(Boolean customerParticipation)

deliveryStatus

public ConversationMetricsTopicConversationMetricRecord deliveryStatus(ConversationMetricsTopicConversationMetricRecord.DeliveryStatusEnum deliveryStatus)

The email or SMS delivery status

getDeliveryStatus

public ConversationMetricsTopicConversationMetricRecord.DeliveryStatusEnum getDeliveryStatus()

setDeliveryStatus

public void setDeliveryStatus(ConversationMetricsTopicConversationMetricRecord.DeliveryStatusEnum deliveryStatus)

destinationAddresses

public ConversationMetricsTopicConversationMetricRecord destinationAddresses(List<String> destinationAddresses)

Destination address(es) of transfers or consults

getDestinationAddresses

public List<String> getDestinationAddresses()

setDestinationAddresses

public void setDestinationAddresses(List<String> destinationAddresses)

direction

public ConversationMetricsTopicConversationMetricRecord direction(ConversationMetricsTopicConversationMetricRecord.DirectionEnum direction)

The direction of the communication

getDirection

public ConversationMetricsTopicConversationMetricRecord.DirectionEnum getDirection()

setDirection

public void setDirection(ConversationMetricsTopicConversationMetricRecord.DirectionEnum direction)

disconnectType

public ConversationMetricsTopicConversationMetricRecord disconnectType(ConversationMetricsTopicConversationMetricRecord.DisconnectTypeEnum disconnectType)

The session disconnect type

getDisconnectType

public ConversationMetricsTopicConversationMetricRecord.DisconnectTypeEnum getDisconnectType()

setDisconnectType

public void setDisconnectType(ConversationMetricsTopicConversationMetricRecord.DisconnectTypeEnum disconnectType)

divisionIds

public ConversationMetricsTopicConversationMetricRecord divisionIds(List<String> divisionIds)

Identifier(s) of division(s) associated with a conversation

getDivisionIds

public List<String> getDivisionIds()

setDivisionIds

public void setDivisionIds(List<String> divisionIds)

dnis

public ConversationMetricsTopicConversationMetricRecord dnis(String dnis)

Dialed number identification service (number dialed by the calling party)

getDnis

public String getDnis()

setDnis

public void setDnis(String dnis)

edgeId

public ConversationMetricsTopicConversationMetricRecord edgeId(String edgeId)

Unique identifier of the edge device

getEdgeId

public String getEdgeId()

setEdgeId

public void setEdgeId(String edgeId)

eligibleAgentCounts

public ConversationMetricsTopicConversationMetricRecord eligibleAgentCounts(List<Long> eligibleAgentCounts)

Number of eligible agents for each predictive routing attempt

getEligibleAgentCounts

public List<Long> getEligibleAgentCounts()

setEligibleAgentCounts

public void setEligibleAgentCounts(List<Long> eligibleAgentCounts)

errorCode

public ConversationMetricsTopicConversationMetricRecord errorCode(String errorCode)

A code corresponding to the error that occurred

getErrorCode

public String getErrorCode()

setErrorCode

public void setErrorCode(String errorCode)

extendedDeliveryStatus

public ConversationMetricsTopicConversationMetricRecord extendedDeliveryStatus(String extendedDeliveryStatus)

Extended delivery status

getExtendedDeliveryStatus

public String getExtendedDeliveryStatus()

setExtendedDeliveryStatus

public void setExtendedDeliveryStatus(String extendedDeliveryStatus)

externalContactId

public ConversationMetricsTopicConversationMetricRecord externalContactId(String externalContactId)

External contact identifier

getExternalContactId

public String getExternalContactId()

setExternalContactId

public void setExternalContactId(String externalContactId)

externalMediaCount

public ConversationMetricsTopicConversationMetricRecord externalMediaCount(Long externalMediaCount)

Count of any media (images, files, etc) included on the external session

getExternalMediaCount

public Long getExternalMediaCount()

setExternalMediaCount

public void setExternalMediaCount(Long externalMediaCount)

externalOrganizationId

public ConversationMetricsTopicConversationMetricRecord externalOrganizationId(String externalOrganizationId)

External organization identifier

getExternalOrganizationId

public String getExternalOrganizationId()

setExternalOrganizationId

public void setExternalOrganizationId(String externalOrganizationId)

externalTag

public ConversationMetricsTopicConversationMetricRecord externalTag(String externalTag)

External tag for the conversation

getExternalTag

public String getExternalTag()

setExternalTag

public void setExternalTag(String externalTag)

firstQueue

public ConversationMetricsTopicConversationMetricRecord firstQueue(Boolean firstQueue)

Marker that is set if the current queue is the first queue in a conversation

getFirstQueue

public Boolean getFirstQueue()

setFirstQueue

public void setFirstQueue(Boolean firstQueue)

flaggedReason

public ConversationMetricsTopicConversationMetricRecord flaggedReason(ConversationMetricsTopicConversationMetricRecord.FlaggedReasonEnum flaggedReason)

Reason for which participant flagged conversation

getFlaggedReason

public ConversationMetricsTopicConversationMetricRecord.FlaggedReasonEnum getFlaggedReason()

setFlaggedReason

public void setFlaggedReason(ConversationMetricsTopicConversationMetricRecord.FlaggedReasonEnum flaggedReason)

flowInType

public ConversationMetricsTopicConversationMetricRecord flowInType(String flowInType)

Type of flow in that occurred when entering ACD.

getFlowInType

public String getFlowInType()

setFlowInType

public void setFlowInType(String flowInType)

flowOutType

public ConversationMetricsTopicConversationMetricRecord flowOutType(String flowOutType)

Type of flow out that occurred when emitting tFlowOut.

getFlowOutType

public String getFlowOutType()

setFlowOutType

public void setFlowOutType(String flowOutType)

groupId

public ConversationMetricsTopicConversationMetricRecord groupId(String groupId)

Unique identifier for a Genesys Cloud group

getGroupId

public String getGroupId()

setGroupId

public void setGroupId(String groupId)

interactionType

public ConversationMetricsTopicConversationMetricRecord interactionType(String interactionType)

The interaction type (enterprise or contactCenter)

getInteractionType

public String getInteractionType()

setInteractionType

public void setInteractionType(String interactionType)

journeyActionId

public ConversationMetricsTopicConversationMetricRecord journeyActionId(String journeyActionId)

Identifier of the journey action.

getJourneyActionId

public String getJourneyActionId()

setJourneyActionId

public void setJourneyActionId(String journeyActionId)

journeyActionMapId

public ConversationMetricsTopicConversationMetricRecord journeyActionMapId(String journeyActionMapId)

Identifier of the journey action map that triggered the action.

getJourneyActionMapId

public String getJourneyActionMapId()

setJourneyActionMapId

public void setJourneyActionMapId(String journeyActionMapId)

journeyActionMapVersion

public ConversationMetricsTopicConversationMetricRecord journeyActionMapVersion(Long journeyActionMapVersion)

Version of the journey action map that triggered the action.

getJourneyActionMapVersion

public Long getJourneyActionMapVersion()

setJourneyActionMapVersion

public void setJourneyActionMapVersion(Long journeyActionMapVersion)

journeyCustomerId

public ConversationMetricsTopicConversationMetricRecord journeyCustomerId(String journeyCustomerId)

Primary identifier of the journey customer in the source where the activities originate from.

getJourneyCustomerId

public String getJourneyCustomerId()

setJourneyCustomerId

public void setJourneyCustomerId(String journeyCustomerId)

journeyCustomerIdType

public ConversationMetricsTopicConversationMetricRecord journeyCustomerIdType(String journeyCustomerIdType)

Type of primary identifier of the journey customer (e.g. cookie).

getJourneyCustomerIdType

public String getJourneyCustomerIdType()

setJourneyCustomerIdType

public void setJourneyCustomerIdType(String journeyCustomerIdType)

journeyCustomerSessionId

public ConversationMetricsTopicConversationMetricRecord journeyCustomerSessionId(String journeyCustomerSessionId)

Unique identifier of the journey session.

getJourneyCustomerSessionId

public String getJourneyCustomerSessionId()

setJourneyCustomerSessionId

public void setJourneyCustomerSessionId(String journeyCustomerSessionId)

journeyCustomerSessionIdType

public ConversationMetricsTopicConversationMetricRecord journeyCustomerSessionIdType(String journeyCustomerSessionIdType)

Type or category of journey sessions (e.g. web, ticket, delivery, atm).

getJourneyCustomerSessionIdType

public String getJourneyCustomerSessionIdType()

setJourneyCustomerSessionIdType

public void setJourneyCustomerSessionIdType(String journeyCustomerSessionIdType)

knowledgeBaseIds

public ConversationMetricsTopicConversationMetricRecord knowledgeBaseIds(List<String> knowledgeBaseIds)

The unique identifier(s) of the knowledge base(s) used

getKnowledgeBaseIds

public List<String> getKnowledgeBaseIds()

setKnowledgeBaseIds

public void setKnowledgeBaseIds(List<String> knowledgeBaseIds)

mediaCount

public ConversationMetricsTopicConversationMetricRecord mediaCount(Long mediaCount)

Count of any media (images, files, etc) included in this session

getMediaCount

public Long getMediaCount()

setMediaCount

public void setMediaCount(Long mediaCount)

mediaType

public ConversationMetricsTopicConversationMetricRecord mediaType(ConversationMetricsTopicConversationMetricRecord.MediaTypeEnum mediaType)

The session media type

getMediaType

public ConversationMetricsTopicConversationMetricRecord.MediaTypeEnum getMediaType()

setMediaType

public void setMediaType(ConversationMetricsTopicConversationMetricRecord.MediaTypeEnum mediaType)

messageType

public ConversationMetricsTopicConversationMetricRecord messageType(String messageType)

Message type for messaging services. E.g.: sms, facebook, twitter, line

getMessageType

public String getMessageType()

setMessageType

public void setMessageType(String messageType)

originatingDirection

public ConversationMetricsTopicConversationMetricRecord originatingDirection(ConversationMetricsTopicConversationMetricRecord.OriginatingDirectionEnum originatingDirection)

The original direction of the conversation

getOriginatingDirection

public ConversationMetricsTopicConversationMetricRecord.OriginatingDirectionEnum getOriginatingDirection()

setOriginatingDirection

public void setOriginatingDirection(ConversationMetricsTopicConversationMetricRecord.OriginatingDirectionEnum originatingDirection)

originatingSocialMediaPublic

public ConversationMetricsTopicConversationMetricRecord originatingSocialMediaPublic(Boolean originatingSocialMediaPublic)

Indicates that the conversation originated from a public message on social media

getOriginatingSocialMediaPublic

public Boolean getOriginatingSocialMediaPublic()

setOriginatingSocialMediaPublic

public void setOriginatingSocialMediaPublic(Boolean originatingSocialMediaPublic)

outboundCampaignId

public ConversationMetricsTopicConversationMetricRecord outboundCampaignId(String outboundCampaignId)

(Dialer) Unique identifier of the outbound campaign

getOutboundCampaignId

public String getOutboundCampaignId()

setOutboundCampaignId

public void setOutboundCampaignId(String outboundCampaignId)

outboundContactId

public ConversationMetricsTopicConversationMetricRecord outboundContactId(String outboundContactId)

(Dialer) Unique identifier of the contact

getOutboundContactId

public String getOutboundContactId()

setOutboundContactId

public void setOutboundContactId(String outboundContactId)

outboundContactListId

public ConversationMetricsTopicConversationMetricRecord outboundContactListId(String outboundContactListId)

(Dialer) Unique identifier of the contact list that this contact belongs to

getOutboundContactListId

public String getOutboundContactListId()

setOutboundContactListId

public void setOutboundContactListId(String outboundContactListId)

participantName

public ConversationMetricsTopicConversationMetricRecord participantName(String participantName)

A human readable name identifying the participant

getParticipantName

public String getParticipantName()

setParticipantName

public void setParticipantName(String participantName)

peerId

public ConversationMetricsTopicConversationMetricRecord peerId(String peerId)

This identifies pairs of related sessions on a conversation. E.g. an external session’s peerId will be the session that the call originally connected to, e.g. if an IVR was dialed, the IVR session, which will also have the external session’s ID as its peer. After that point, any transfers of that session to other internal components (acd, agent, etc.) will all spawn new sessions whose peerIds point back to that original external session.

getPeerId

public String getPeerId()

setPeerId

public void setPeerId(String peerId)

provider

public ConversationMetricsTopicConversationMetricRecord provider(String provider)

The source provider for the communication.

getProvider

public String getProvider()

setProvider

public void setProvider(String provider)

purpose

public ConversationMetricsTopicConversationMetricRecord purpose(ConversationMetricsTopicConversationMetricRecord.PurposeEnum purpose)

The participant's purpose

getPurpose

public ConversationMetricsTopicConversationMetricRecord.PurposeEnum getPurpose()

setPurpose

public void setPurpose(ConversationMetricsTopicConversationMetricRecord.PurposeEnum purpose)

queueId

public ConversationMetricsTopicConversationMetricRecord queueId(String queueId)

Queue identifier

getQueueId

public String getQueueId()

setQueueId

public void setQueueId(String queueId)

remote

public ConversationMetricsTopicConversationMetricRecord remote(String remote)

Name, phone number, or email address of the remote party.

getRemote

public String getRemote()

setRemote

public void setRemote(String remote)

removedSkillIds

public ConversationMetricsTopicConversationMetricRecord removedSkillIds(List<String> removedSkillIds)

ID(s) of Skill(s) that have been removed by bullseye routing

getRemovedSkillIds

public List<String> getRemovedSkillIds()

setRemovedSkillIds

public void setRemovedSkillIds(List<String> removedSkillIds)

requestedLanguageId

public ConversationMetricsTopicConversationMetricRecord requestedLanguageId(String requestedLanguageId)

Unique identifier for the language requested for an interaction

getRequestedLanguageId

public String getRequestedLanguageId()

setRequestedLanguageId

public void setRequestedLanguageId(String requestedLanguageId)

requestedRoutingSkillIds

public ConversationMetricsTopicConversationMetricRecord requestedRoutingSkillIds(List<String> requestedRoutingSkillIds)

Unique identifier(s) for skill(s) requested for an interaction

getRequestedRoutingSkillIds

public List<String> getRequestedRoutingSkillIds()

setRequestedRoutingSkillIds

public void setRequestedRoutingSkillIds(List<String> requestedRoutingSkillIds)

requestedRoutings

public ConversationMetricsTopicConversationMetricRecord requestedRoutings(List<ConversationMetricsTopicConversationMetricRecord.RequestedRoutingsEnum> requestedRoutings)

Routing type(s) for requested/attempted routing methods.

getRequestedRoutings

public List<ConversationMetricsTopicConversationMetricRecord.RequestedRoutingsEnum> getRequestedRoutings()

setRequestedRoutings

public void setRequestedRoutings(List<ConversationMetricsTopicConversationMetricRecord.RequestedRoutingsEnum> requestedRoutings)

roomId

public ConversationMetricsTopicConversationMetricRecord roomId(String roomId)

Unique identifier for the room

getRoomId

public String getRoomId()

setRoomId

public void setRoomId(String roomId)

routingPriority

public ConversationMetricsTopicConversationMetricRecord routingPriority(Long routingPriority)

Routing priority for the current interaction

getRoutingPriority

public Long getRoutingPriority()

setRoutingPriority

public void setRoutingPriority(Long routingPriority)

routingRing

public ConversationMetricsTopicConversationMetricRecord routingRing(Long routingRing)

Routing ring for bullseye or preferred agent routing

getRoutingRing

public Long getRoutingRing()

setRoutingRing

public void setRoutingRing(Long routingRing)

routingRule

public ConversationMetricsTopicConversationMetricRecord routingRule(String routingRule)

Routing rule for preferred, conditional and predictive routing type

getRoutingRule

public String getRoutingRule()

setRoutingRule

public void setRoutingRule(String routingRule)

routingRuleType

public ConversationMetricsTopicConversationMetricRecord routingRuleType(ConversationMetricsTopicConversationMetricRecord.RoutingRuleTypeEnum routingRuleType)

Routing rule type

getRoutingRuleType

public ConversationMetricsTopicConversationMetricRecord.RoutingRuleTypeEnum getRoutingRuleType()

setRoutingRuleType

public void setRoutingRuleType(ConversationMetricsTopicConversationMetricRecord.RoutingRuleTypeEnum routingRuleType)

selectedAgentId

public ConversationMetricsTopicConversationMetricRecord selectedAgentId(String selectedAgentId)

Selected agent ID

getSelectedAgentId

public String getSelectedAgentId()

setSelectedAgentId

public void setSelectedAgentId(String selectedAgentId)

selectedAgentRank

public ConversationMetricsTopicConversationMetricRecord selectedAgentRank(Long selectedAgentRank)

Selected agent GPR rank

getSelectedAgentRank

public Long getSelectedAgentRank()

setSelectedAgentRank

public void setSelectedAgentRank(Long selectedAgentRank)

selfServed

public ConversationMetricsTopicConversationMetricRecord selfServed(Boolean selfServed)

Indicates whether all flow sessions were self serviced

getSelfServed

public Boolean getSelfServed()

setSelfServed

public void setSelfServed(Boolean selfServed)

sessionDnis

public ConversationMetricsTopicConversationMetricRecord sessionDnis(String sessionDnis)

Dialed number for the current session; this can be different from dnis, e.g. if the call was transferred

getSessionDnis

public String getSessionDnis()

setSessionDnis

public void setSessionDnis(String sessionDnis)

sessionId

public ConversationMetricsTopicConversationMetricRecord sessionId(String sessionId)

The unique identifier of this session

getSessionId

public String getSessionId()

setSessionId

public void setSessionId(String sessionId)

skillExpressionId

public ConversationMetricsTopicConversationMetricRecord skillExpressionId(String skillExpressionId)

Unique identifier for the skill requested for an interaction

getSkillExpressionId

public String getSkillExpressionId()

setSkillExpressionId

public void setSkillExpressionId(String skillExpressionId)

stationId

public ConversationMetricsTopicConversationMetricRecord stationId(String stationId)

Unique identifier for a phone

getStationId

public String getStationId()

setStationId

public void setStationId(String stationId)

teamId

public ConversationMetricsTopicConversationMetricRecord teamId(String teamId)

The team ID the user is a member of

getTeamId

public String getTeamId()

setTeamId

public void setTeamId(String teamId)

usedRouting

public ConversationMetricsTopicConversationMetricRecord usedRouting(ConversationMetricsTopicConversationMetricRecord.UsedRoutingEnum usedRouting)

Complete routing method

getUsedRouting

public ConversationMetricsTopicConversationMetricRecord.UsedRoutingEnum getUsedRouting()

setUsedRouting

public void setUsedRouting(ConversationMetricsTopicConversationMetricRecord.UsedRoutingEnum usedRouting)

userId

public ConversationMetricsTopicConversationMetricRecord userId(String userId)

Unique identifier for the user

getUserId

public String getUserId()

setUserId

public void setUserId(String userId)

videoPresent

public ConversationMetricsTopicConversationMetricRecord videoPresent(Boolean videoPresent)

Flag indicating if video is present

getVideoPresent

public Boolean getVideoPresent()

setVideoPresent

public void setVideoPresent(Boolean videoPresent)

waitingInteractionCounts

public ConversationMetricsTopicConversationMetricRecord waitingInteractionCounts(List<Long> waitingInteractionCounts)

Number of waiting interactions for each predictive routing attempt

getWaitingInteractionCounts

public List<Long> getWaitingInteractionCounts()

setWaitingInteractionCounts

public void setWaitingInteractionCounts(List<Long> waitingInteractionCounts)

wrapUpCode

public ConversationMetricsTopicConversationMetricRecord wrapUpCode(String wrapUpCode)

Wrap up code

getWrapUpCode

public String getWrapUpCode()

setWrapUpCode

public void setWrapUpCode(String wrapUpCode)

proposedAgents

public ConversationMetricsTopicConversationMetricRecord proposedAgents(List<ConversationMetricsTopicConversationProposedAgent> proposedAgents)

Proposed agents

getProposedAgents

public List<ConversationMetricsTopicConversationProposedAgent> getProposedAgents()

setProposedAgents

public void setProposedAgents(List<ConversationMetricsTopicConversationProposedAgent> proposedAgents)

scoredAgents

public ConversationMetricsTopicConversationMetricRecord scoredAgents(List<ConversationMetricsTopicConversationScoredAgent> scoredAgents)

Scored agents

getScoredAgents

public List<ConversationMetricsTopicConversationScoredAgent> getScoredAgents()

setScoredAgents

public void setScoredAgents(List<ConversationMetricsTopicConversationScoredAgent> scoredAgents)

equals

public boolean equals(Object o)

Overrides:

equals in class Object

hashCode

public int hashCode()

Overrides:

hashCode in class Object

toString

public String toString()

Overrides:

toString in class Object