Package com.mypurecloud.sdk.v2.model

Class ConversationNormalizedMessage

java.lang.Object

com.mypurecloud.sdk.v2.model.ConversationNormalizedMessage

All Implemented Interfaces:

Serializable

public class ConversationNormalizedMessage
extends Object
implements Serializable

General rich media message structure with normalized feature support across many messaging channels.

See Also:

• Serialized Form

Nested Class Summary

Nested Classes

Modifier and Type	Class	Description
static enum	ConversationNormalizedMessage.DirectionEnum	The direction of the message.
static enum	ConversationNormalizedMessage.OriginatingEntityEnum	Specifies if this message was sent by a human agent or bot.
static enum	ConversationNormalizedMessage.StatusEnum	Message receipt status, only used with type Receipt.
static enum	ConversationNormalizedMessage.TypeEnum	Message type.

Constructor Summary

Constructors

Constructor	Description
ConversationNormalizedMessage()
ConversationNormalizedMessage(Boolean initWithEmptyList)

Method Summary

Modifier and Type	Method	Description
ConversationNormalizedMessage	byoSmsIntegrationId(String byoSmsIntegrationId)	The internal id representing the customer supplied sms integration message.
ConversationNormalizedMessage	content(List<ConversationMessageContent> content)	List of content elements.
ConversationNormalizedMessage	enrichment(ConversationEnrichment enrichment)	Metadata enrichments provided by the platform.
boolean	equals(Object o)
ConversationNormalizedMessage	events(List<ConversationMessageEvent> events)	List of event elements.
String	getByoSmsIntegrationId()
ConversationMessagingChannel	getChannel()
List<ConversationMessageContent>	getContent()
ConversationNormalizedMessage.DirectionEnum	getDirection()
ConversationEnrichment	getEnrichment()
List<ConversationMessageEvent>	getEvents()
String	getId()
Boolean	getIsFinalReceipt()
Map<String,String>	getMetadata()
ConversationNormalizedMessage.OriginatingEntityEnum	getOriginatingEntity()
List<ConversationReason>	getReasons()
List<ConversationNormalizedMessage>	getRelatedMessages()
ConversationNormalizedMessage.StatusEnum	getStatus()
String	getText()
ConversationNormalizedMessage.TypeEnum	getType()
int	hashCode()
ConversationNormalizedMessage	metadata(Map<String,String> metadata)	Additional metadata about this message.
ConversationNormalizedMessage	originatingEntity(ConversationNormalizedMessage.OriginatingEntityEnum originatingEntity)	Specifies if this message was sent by a human agent or bot.
ConversationNormalizedMessage	relatedMessages(List<ConversationNormalizedMessage> relatedMessages)	A list of messages related to this one.
void	setByoSmsIntegrationId(String byoSmsIntegrationId)
void	setContent(List<ConversationMessageContent> content)
void	setEnrichment(ConversationEnrichment enrichment)
void	setEvents(List<ConversationMessageEvent> events)
void	setMetadata(Map<String,String> metadata)
void	setOriginatingEntity(ConversationNormalizedMessage.OriginatingEntityEnum originatingEntity)
void	setRelatedMessages(List<ConversationNormalizedMessage> relatedMessages)
void	setText(String text)
void	setType(ConversationNormalizedMessage.TypeEnum type)
ConversationNormalizedMessage	text(String text)	Message text.
String	toString()
ConversationNormalizedMessage	type(ConversationNormalizedMessage.TypeEnum type)	Message type.

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Constructor Details

ConversationNormalizedMessage

public ConversationNormalizedMessage()

ConversationNormalizedMessage

public ConversationNormalizedMessage(Boolean initWithEmptyList)

Method Details

getId

public String getId()

getChannel

public ConversationMessagingChannel getChannel()

type

public ConversationNormalizedMessage type(ConversationNormalizedMessage.TypeEnum type)

Message type.

getType

public ConversationNormalizedMessage.TypeEnum getType()

setType

public void setType(ConversationNormalizedMessage.TypeEnum type)

text

public ConversationNormalizedMessage text(String text)

Message text.

getText

public String getText()

setText

public void setText(String text)

content

public ConversationNormalizedMessage content(List<ConversationMessageContent> content)

List of content elements.

getContent

public List<ConversationMessageContent> getContent()

setContent

public void setContent(List<ConversationMessageContent> content)

events

public ConversationNormalizedMessage events(List<ConversationMessageEvent> events)

List of event elements.

getEvents

public List<ConversationMessageEvent> getEvents()

setEvents

public void setEvents(List<ConversationMessageEvent> events)

getStatus

public ConversationNormalizedMessage.StatusEnum getStatus()

getReasons

public List<ConversationReason> getReasons()

originatingEntity

public ConversationNormalizedMessage originatingEntity(ConversationNormalizedMessage.OriginatingEntityEnum originatingEntity)

Specifies if this message was sent by a human agent or bot. The platform may use this to apply appropriate provider policies.

getOriginatingEntity

public ConversationNormalizedMessage.OriginatingEntityEnum getOriginatingEntity()

setOriginatingEntity

public void setOriginatingEntity(ConversationNormalizedMessage.OriginatingEntityEnum originatingEntity)

getIsFinalReceipt

public Boolean getIsFinalReceipt()

getDirection

public ConversationNormalizedMessage.DirectionEnum getDirection()

relatedMessages

public ConversationNormalizedMessage relatedMessages(List<ConversationNormalizedMessage> relatedMessages)

A list of messages related to this one.

getRelatedMessages

public List<ConversationNormalizedMessage> getRelatedMessages()

setRelatedMessages

public void setRelatedMessages(List<ConversationNormalizedMessage> relatedMessages)

metadata

public ConversationNormalizedMessage metadata(Map<String,String> metadata)

Additional metadata about this message.

getMetadata

public Map<String,String> getMetadata()

setMetadata

public void setMetadata(Map<String,String> metadata)

enrichment

public ConversationNormalizedMessage enrichment(ConversationEnrichment enrichment)

Metadata enrichments provided by the platform.

getEnrichment

public ConversationEnrichment getEnrichment()

setEnrichment

public void setEnrichment(ConversationEnrichment enrichment)

byoSmsIntegrationId

public ConversationNormalizedMessage byoSmsIntegrationId(String byoSmsIntegrationId)

The internal id representing the customer supplied sms integration message.

getByoSmsIntegrationId

public String getByoSmsIntegrationId()

setByoSmsIntegrationId

public void setByoSmsIntegrationId(String byoSmsIntegrationId)

equals

public boolean equals(Object o)

Overrides:

equals in class Object

hashCode

public int hashCode()

Overrides:

hashCode in class Object

toString

public String toString()

Overrides:

toString in class Object