Package com.mypurecloud.sdk.v2.model

Class ConversationRoutingData

java.lang.Object

com.mypurecloud.sdk.v2.model.ConversationRoutingData

All Implemented Interfaces:

Serializable

public class ConversationRoutingData
extends Object
implements Serializable

ConversationRoutingData

See Also:

• Serialized Form

Constructor Summary

Constructors

Constructor	Description
ConversationRoutingData()
ConversationRoutingData(Boolean initWithEmptyList)

Method Summary

Modifier and Type	Method	Description
boolean	equals(Object o)
String	getLabel()
AddressableEntityRef	getLanguage()
Integer	getPriority()
AddressableEntityRef	getQueue()
List<ScoredAgent>	getScoredAgents()
String	getSkillExpression()
String	getSkillExpressionId()
List<AddressableEntityRef>	getSkills()
int	hashCode()
ConversationRoutingData	label(String label)	An optional label that categorizes the conversation.
ConversationRoutingData	language(AddressableEntityRef language)	The language to use for routing decisions
ConversationRoutingData	priority(Integer priority)	The priority of the conversation to use for routing decisions
ConversationRoutingData	queue(AddressableEntityRef queue)	The queue to use for routing decisions
ConversationRoutingData	scoredAgents(List<ScoredAgent> scoredAgents)	A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agents
void	setLabel(String label)
void	setLanguage(AddressableEntityRef language)
void	setPriority(Integer priority)
void	setQueue(AddressableEntityRef queue)
void	setScoredAgents(List<ScoredAgent> scoredAgents)
void	setSkillExpression(String skillExpression)
void	setSkillExpressionId(String skillExpressionId)
void	setSkills(List<AddressableEntityRef> skills)
ConversationRoutingData	skillExpression(String skillExpression)	The string with skill expression requested by the caller for routing decisions
ConversationRoutingData	skillExpressionId(String skillExpressionId)	The internal id of the skill expression, if any, that is currently in use for routing decisions
ConversationRoutingData	skills(List<AddressableEntityRef> skills)	The skills to use for routing decisions
String	toString()

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Constructor Details

ConversationRoutingData

public ConversationRoutingData()

ConversationRoutingData

public ConversationRoutingData(Boolean initWithEmptyList)

Method Details

queue

public ConversationRoutingData queue(AddressableEntityRef queue)

The queue to use for routing decisions

getQueue

public AddressableEntityRef getQueue()

setQueue

public void setQueue(AddressableEntityRef queue)

language

public ConversationRoutingData language(AddressableEntityRef language)

The language to use for routing decisions

getLanguage

public AddressableEntityRef getLanguage()

setLanguage

public void setLanguage(AddressableEntityRef language)

priority

public ConversationRoutingData priority(Integer priority)

The priority of the conversation to use for routing decisions

getPriority

public Integer getPriority()

setPriority

public void setPriority(Integer priority)

skills

public ConversationRoutingData skills(List<AddressableEntityRef> skills)

The skills to use for routing decisions

getSkills

public List<AddressableEntityRef> getSkills()

setSkills

public void setSkills(List<AddressableEntityRef> skills)

skillExpression

public ConversationRoutingData skillExpression(String skillExpression)

The string with skill expression requested by the caller for routing decisions

getSkillExpression

public String getSkillExpression()

setSkillExpression

public void setSkillExpression(String skillExpression)

skillExpressionId

public ConversationRoutingData skillExpressionId(String skillExpressionId)

The internal id of the skill expression, if any, that is currently in use for routing decisions

getSkillExpressionId

public String getSkillExpressionId()

setSkillExpressionId

public void setSkillExpressionId(String skillExpressionId)

scoredAgents

public ConversationRoutingData scoredAgents(List<ScoredAgent> scoredAgents)

A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agents

getScoredAgents

public List<ScoredAgent> getScoredAgents()

setScoredAgents

public void setScoredAgents(List<ScoredAgent> scoredAgents)

label

public ConversationRoutingData label(String label)

An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level

getLabel

public String getLabel()

setLabel

public void setLabel(String label)

equals

public boolean equals(Object o)

Overrides:

equals in class Object

hashCode

public int hashCode()

Overrides:

hashCode in class Object

toString

public String toString()

Overrides:

toString in class Object