Package com.mypurecloud.sdk.v2.model

Class CreateEmailRequest

java.lang.Object
com.mypurecloud.sdk.v2.model.CreateEmailRequest
All Implemented Interfaces:
Serializable
public class CreateEmailRequest extends Object implements Serializable
CreateEmailRequest
See Also:

  • Constructor Details

    • CreateEmailRequest

      public CreateEmailRequest()

    • CreateEmailRequest

      public CreateEmailRequest(Boolean initWithEmptyList)

  • Method Details

    • queueId

      public CreateEmailRequest queueId(String queueId)
      The ID of the queue to use for routing the email conversation. This field is mutually exclusive with flowId

    • getQueueId

      public String getQueueId()

    • setQueueId

      public void setQueueId(String queueId)

    • flowId

      public CreateEmailRequest flowId(String flowId)
      The ID of the flow to use for routing email conversation. This field is mutually exclusive with queueId

    • getFlowId

      public String getFlowId()

    • setFlowId

      public void setFlowId(String flowId)

    • provider

      public CreateEmailRequest provider(String provider)
      The name of the provider that is sourcing the emails. The Provider \"PureCloud Email\" is reserved for native emails.

    • getProvider

      public String getProvider()

    • setProvider

      public void setProvider(String provider)

    • skillIds

      public CreateEmailRequest skillIds(List<String> skillIds)
      The list of skill ID's to use for routing.

    • getSkillIds

      public List<String> getSkillIds()

    • setSkillIds

      public void setSkillIds(List<String> skillIds)

    • skillExpression

      public CreateEmailRequest skillExpression(String skillExpression)
      The skill expression to use for routing the email conversation (when using queueId).

    • getSkillExpression

      public String getSkillExpression()

    • setSkillExpression

      public void setSkillExpression(String skillExpression)

    • languageId

      public CreateEmailRequest languageId(String languageId)
      The ID of the language to use for routing.

    • getLanguageId

      public String getLanguageId()

    • setLanguageId

      public void setLanguageId(String languageId)

    • priority

      public CreateEmailRequest priority(Long priority)
      The priority to assign to the conversation for routing.

    • getPriority

      public Long getPriority()

    • setPriority

      public void setPriority(Long priority)

    • attributes

      public CreateEmailRequest attributes(Map<String,String> attributes)
      The list of attributes to associate with the customer participant.

    • getAttributes

      public Map<String,String> getAttributes()

    • setAttributes

      public void setAttributes(Map<String,String> attributes)

    • toAddress

      public CreateEmailRequest toAddress(String toAddress)
      The email address of the recipient of the email.

    • getToAddress

      public String getToAddress()

    • setToAddress

      public void setToAddress(String toAddress)

    • toName

      public CreateEmailRequest toName(String toName)
      The name of the recipient of the email.

    • getToName

      public String getToName()

    • setToName

      public void setToName(String toName)

    • fromAddress

      public CreateEmailRequest fromAddress(String fromAddress)
      The email address of the sender of the email.

    • getFromAddress

      public String getFromAddress()

    • setFromAddress

      public void setFromAddress(String fromAddress)

    • fromName

      public CreateEmailRequest fromName(String fromName)
      The name of the sender of the email.

    • getFromName

      public String getFromName()

    • setFromName

      public void setFromName(String fromName)

    • subject

      public CreateEmailRequest subject(String subject)
      The subject of the email

    • getSubject

      public String getSubject()

    • setSubject

      public void setSubject(String subject)

    • direction

      public CreateEmailRequest direction(CreateEmailRequest.DirectionEnum direction)
      Specify OUTBOUND to send an email on behalf of a queue, or INBOUND to create an external conversation. An external conversation is one where the provider is not PureCloud based.

    • getDirection

      public CreateEmailRequest.DirectionEnum getDirection()

    • setDirection

      public void setDirection(CreateEmailRequest.DirectionEnum direction)

    • htmlBody

      public CreateEmailRequest htmlBody(String htmlBody)
      An HTML body content of the email.

    • getHtmlBody

      public String getHtmlBody()

    • setHtmlBody

      public void setHtmlBody(String htmlBody)

    • textBody

      public CreateEmailRequest textBody(String textBody)
      A text body content of the email.

    • getTextBody

      public String getTextBody()

    • setTextBody

      public void setTextBody(String textBody)

    • externalContactId

      public CreateEmailRequest externalContactId(String externalContactId)
      The external contact with which the email should be associated. This field is only valid for OUTBOUND email.

    • getExternalContactId

      public String getExternalContactId()

    • setExternalContactId

      public void setExternalContactId(String externalContactId)

    • utilizationLabel

      public CreateEmailRequest utilizationLabel(String utilizationLabel)
      Optional. The ID of the label to controls the number of agent interactions for INBOUND communications

    • getUtilizationLabel

      public String getUtilizationLabel()

    • setUtilizationLabel

      public void setUtilizationLabel(String utilizationLabel)

    • equals

      public boolean equals(Object o)
      Overrides:
      equals in class Object

    • hashCode

      public int hashCode()
      Overrides:
      hashCode in class Object

    • toString

      public String toString()
      Overrides:
      toString in class Object