Package com.mypurecloud.sdk.v2.model

Class DialerAction

java.lang.Object
com.mypurecloud.sdk.v2.model.DialerAction
All Implemented Interfaces:
Serializable
public class DialerAction extends Object implements Serializable
DialerAction
See Also:

  • Constructor Details

    • DialerAction

      public DialerAction()

    • DialerAction

      public DialerAction(Boolean initWithEmptyList)

  • Method Details

    • type

      public DialerAction type(DialerAction.TypeEnum type)
      The type of this DialerAction.

    • getType

      public DialerAction.TypeEnum getType()

    • setType

      public void setType(DialerAction.TypeEnum type)

    • actionTypeName

      public DialerAction actionTypeName(DialerAction.ActionTypeNameEnum actionTypeName)
      Additional type specification for this DialerAction.

    • getActionTypeName

      public DialerAction.ActionTypeNameEnum getActionTypeName()

    • setActionTypeName

      public void setActionTypeName(DialerAction.ActionTypeNameEnum actionTypeName)

    • updateOption

      public DialerAction updateOption(DialerAction.UpdateOptionEnum updateOption)
      Specifies how a contact attribute should be updated. Required for MODIFY_CONTACT_ATTRIBUTE.

    • getUpdateOption

      public DialerAction.UpdateOptionEnum getUpdateOption()

    • setUpdateOption

      public void setUpdateOption(DialerAction.UpdateOptionEnum updateOption)

    • properties

      public DialerAction properties(Map<String,String> properties)
      A map of key-value pairs pertinent to the DialerAction. Different types of DialerActions require different properties. MODIFY_CONTACT_ATTRIBUTE with an updateOption of SET takes a contact column as the key and accepts any value. SCHEDULE_CALLBACK takes a key 'callbackOffset' that specifies how far in the future the callback should be scheduled, in minutes. SET_CALLER_ID takes two keys: 'callerAddress', which should be the caller id phone number, and 'callerName'. For either key, you can also specify a column on the contact to get the value from. To do this, specify 'contact.Column', where 'Column' is the name of the contact column from which to get the value. SET_SKILLS takes a key 'skills' with an array of skill ids wrapped into a string (Example: {'skills': '['skillIdHere']'} ).

    • getProperties

      public Map<String,String> getProperties()

    • setProperties

      public void setProperties(Map<String,String> properties)

    • dataAction

      public DialerAction dataAction(DomainEntityRef dataAction)
      The Data Action to use for this action. Required for a dataActionBehavior.

    • getDataAction

      public DomainEntityRef getDataAction()

    • setDataAction

      public void setDataAction(DomainEntityRef dataAction)

    • contactColumnToDataActionFieldMappings

      public DialerAction contactColumnToDataActionFieldMappings(List<ContactColumnToDataActionFieldMapping> contactColumnToDataActionFieldMappings)
      A list of mappings defining which contact data fields will be passed to which data action input fields for this condition. Valid for a dataActionBehavior.

    • getContactColumnToDataActionFieldMappings

      public List<ContactColumnToDataActionFieldMapping> getContactColumnToDataActionFieldMappings()

    • setContactColumnToDataActionFieldMappings

      public void setContactColumnToDataActionFieldMappings(List<ContactColumnToDataActionFieldMapping> contactColumnToDataActionFieldMappings)

    • contactIdField

      public DialerAction contactIdField(String contactIdField)
      The input field from the data action that the contactId will be passed to for this condition. Valid for a dataActionBehavior.

    • getContactIdField

      public String getContactIdField()

    • setContactIdField

      public void setContactIdField(String contactIdField)

    • callAnalysisResultField

      public DialerAction callAnalysisResultField(String callAnalysisResultField)
      The input field from the data action that the callAnalysisResult will be passed to for this condition. Valid for a wrapup dataActionBehavior.

    • getCallAnalysisResultField

      public String getCallAnalysisResultField()

    • setCallAnalysisResultField

      public void setCallAnalysisResultField(String callAnalysisResultField)

    • agentWrapupField

      public DialerAction agentWrapupField(String agentWrapupField)
      The input field from the data action that the agentWrapup will be passed to for this condition. Valid for a wrapup dataActionBehavior.

    • getAgentWrapupField

      public String getAgentWrapupField()

    • setAgentWrapupField

      public void setAgentWrapupField(String agentWrapupField)

    • equals

      public boolean equals(Object o)
      Overrides:
      equals in class Object

    • hashCode

      public int hashCode()
      Overrides:
      hashCode in class Object

    • toString

      public String toString()
      Overrides:
      toString in class Object