Package com.mypurecloud.sdk.v2.model

Class EscalationRuleRequest

java.lang.Object
com.mypurecloud.sdk.v2.model.EscalationRuleRequest
All Implemented Interfaces:
Serializable
public class EscalationRuleRequest extends Object implements Serializable
EscalationRuleRequest
See Also:

  • Constructor Details

    • EscalationRuleRequest

      public EscalationRuleRequest()

    • EscalationRuleRequest

      public EscalationRuleRequest(Boolean initWithEmptyList)

  • Method Details

    • name

      public EscalationRuleRequest name(String name)
      The name of the escalation rule.

    • getName

      public String getName()

    • setName

      public void setName(String name)

    • matchCriteria

      public EscalationRuleRequest matchCriteria(String matchCriteria)
      The criteria that defines when a social media message should be escalated.

    • getMatchCriteria

      public String getMatchCriteria()

    • setMatchCriteria

      public void setMatchCriteria(String matchCriteria)

    • priority

      public EscalationRuleRequest priority(Integer priority)
      The priority of the escalation rule. The lower the number the higer the priority. Once a rule is matched others are skipped. minimum: 1

    • getPriority

      public Integer getPriority()

    • setPriority

      public void setPriority(Integer priority)

    • divisionId

      public EscalationRuleRequest divisionId(String divisionId)
      The ID of the division the social escalation rule belongs to.

    • getDivisionId

      public String getDivisionId()

    • setDivisionId

      public void setDivisionId(String divisionId)

    • description

      public EscalationRuleRequest description(String description)
      A description of the social escalation rule.

    • getDescription

      public String getDescription()

    • setDescription

      public void setDescription(String description)

    • status

      public EscalationRuleRequest status(EscalationRuleRequest.StatusEnum status)
      The status of the escalation rule.

    • getStatus

      public EscalationRuleRequest.StatusEnum getStatus()

    • setStatus

      public void setStatus(EscalationRuleRequest.StatusEnum status)

    • openEscalation

      public EscalationRuleRequest openEscalation(EscalationTarget openEscalation)
      The target integration configuration used for an open message escalation.

    • getOpenEscalation

      public EscalationTarget getOpenEscalation()

    • setOpenEscalation

      public void setOpenEscalation(EscalationTarget openEscalation)

    • facebookEscalation

      public EscalationRuleRequest facebookEscalation(EscalationTarget facebookEscalation)
      The target integration configuration used for a Facebook message escalation.

    • getFacebookEscalation

      public EscalationTarget getFacebookEscalation()

    • setFacebookEscalation

      public void setFacebookEscalation(EscalationTarget facebookEscalation)

    • instagramEscalation

      public EscalationRuleRequest instagramEscalation(EscalationTarget instagramEscalation)
      The target integration configuration used for an Instagram message escalation.

    • getInstagramEscalation

      public EscalationTarget getInstagramEscalation()

    • setInstagramEscalation

      public void setInstagramEscalation(EscalationTarget instagramEscalation)

    • twitterEscalation

      public EscalationRuleRequest twitterEscalation(EscalationTarget twitterEscalation)
      The target integration configuration used for a X (formerly Twitter) message escalation.

    • getTwitterEscalation

      public EscalationTarget getTwitterEscalation()

    • setTwitterEscalation

      public void setTwitterEscalation(EscalationTarget twitterEscalation)

    • googleBusinessProfileEscalation

      public EscalationRuleRequest googleBusinessProfileEscalation(EscalationTarget googleBusinessProfileEscalation)
      The target integration configuration used for a Google Business Profile message escalation.

    • getGoogleBusinessProfileEscalation

      public EscalationTarget getGoogleBusinessProfileEscalation()

    • setGoogleBusinessProfileEscalation

      public void setGoogleBusinessProfileEscalation(EscalationTarget googleBusinessProfileEscalation)

    • equals

      public boolean equals(Object o)
      Overrides:
      equals in class Object

    • hashCode

      public int hashCode()
      Overrides:
      hashCode in class Object

    • toString

      public String toString()
      Overrides:
      toString in class Object