Package com.mypurecloud.sdk.v2.model

Class Evaluation

java.lang.Object
com.mypurecloud.sdk.v2.model.Evaluation
All Implemented Interfaces:
Serializable
public class Evaluation extends Object implements Serializable
Evaluation
See Also:

  • Constructor Details

    • Evaluation

      public Evaluation()

    • Evaluation

      public Evaluation(Boolean initWithEmptyList)

  • Method Details

    • getId

      public String getId()

    • name

      public Evaluation name(String name)

    • getName

      public String getName()

    • setName

      public void setName(String name)

    • conversation

      public Evaluation conversation(ConversationReference conversation)

    • getConversation

      public ConversationReference getConversation()

    • setConversation

      public void setConversation(ConversationReference conversation)

    • evaluationForm

      public Evaluation evaluationForm(EvaluationForm evaluationForm)
      Evaluation form used for evaluation.

    • getEvaluationForm

      public EvaluationForm getEvaluationForm()

    • setEvaluationForm

      public void setEvaluationForm(EvaluationForm evaluationForm)

    • evaluator

      public Evaluation evaluator(User evaluator)

    • getEvaluator

      public User getEvaluator()

    • setEvaluator

      public void setEvaluator(User evaluator)

    • agent

      public Evaluation agent(User agent)

    • getAgent

      public User getAgent()

    • setAgent

      public void setAgent(User agent)

    • calibration

      public Evaluation calibration(Calibration calibration)

    • getCalibration

      public Calibration getCalibration()

    • setCalibration

      public void setCalibration(Calibration calibration)

    • status

      public Evaluation status(Evaluation.StatusEnum status)

    • getStatus

      public Evaluation.StatusEnum getStatus()

    • setStatus

      public void setStatus(Evaluation.StatusEnum status)

    • answers

      public Evaluation answers(EvaluationScoringSet answers)

    • getAnswers

      public EvaluationScoringSet getAnswers()

    • setAnswers

      public void setAnswers(EvaluationScoringSet answers)

    • agentHasRead

      public Evaluation agentHasRead(Boolean agentHasRead)

    • getAgentHasRead

      public Boolean getAgentHasRead()

    • setAgentHasRead

      public void setAgentHasRead(Boolean agentHasRead)

    • assignee

      public Evaluation assignee(User assignee)

    • getAssignee

      public User getAssignee()

    • setAssignee

      public void setAssignee(User assignee)

    • assigneeApplicable

      public Evaluation assigneeApplicable(Boolean assigneeApplicable)
      Indicates whether an assignee is applicable for the evaluation. Set to false when assignee is not applicable.

    • getAssigneeApplicable

      public Boolean getAssigneeApplicable()

    • setAssigneeApplicable

      public void setAssigneeApplicable(Boolean assigneeApplicable)

    • releaseDate

      public Evaluation releaseDate(Date releaseDate)
      Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getReleaseDate

      public Date getReleaseDate()

    • setReleaseDate

      public void setReleaseDate(Date releaseDate)

    • assignedDate

      public Evaluation assignedDate(Date assignedDate)
      Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getAssignedDate

      public Date getAssignedDate()

    • setAssignedDate

      public void setAssignedDate(Date assignedDate)

    • createdDate

      public Evaluation createdDate(Date createdDate)
      Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getCreatedDate

      public Date getCreatedDate()

    • setCreatedDate

      public void setCreatedDate(Date createdDate)

    • changedDate

      public Evaluation changedDate(Date changedDate)
      Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getChangedDate

      public Date getChangedDate()

    • setChangedDate

      public void setChangedDate(Date changedDate)

    • submittedDate

      public Evaluation submittedDate(Date submittedDate)
      Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getSubmittedDate

      public Date getSubmittedDate()

    • setSubmittedDate

      public void setSubmittedDate(Date submittedDate)

    • revisionCreatedDate

      public Evaluation revisionCreatedDate(Date revisionCreatedDate)
      Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getRevisionCreatedDate

      public Date getRevisionCreatedDate()

    • setRevisionCreatedDate

      public void setRevisionCreatedDate(Date revisionCreatedDate)

    • queue

      public Evaluation queue(Queue queue)

    • getQueue

      public Queue getQueue()

    • setQueue

      public void setQueue(Queue queue)

    • mediaType

      public Evaluation mediaType(List<Evaluation.MediaTypeEnum> mediaType)
      List of different communication types used in conversation.

    • getMediaType

      public List<Evaluation.MediaTypeEnum> getMediaType()

    • setMediaType

      public void setMediaType(List<Evaluation.MediaTypeEnum> mediaType)

    • divisionIds

      public Evaluation divisionIds(List<String> divisionIds)
      Evaluation is assigned in the following division(s).

    • getDivisionIds

      public List<String> getDivisionIds()

    • setDivisionIds

      public void setDivisionIds(List<String> divisionIds)

    • rescore

      public Evaluation rescore(Boolean rescore)
      Is only true when evaluation is re-scored.

    • getRescore

      public Boolean getRescore()

    • setRescore

      public void setRescore(Boolean rescore)

    • conversationDate

      public Evaluation conversationDate(Date conversationDate)
      Creation date of the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getConversationDate

      public Date getConversationDate()

    • setConversationDate

      public void setConversationDate(Date conversationDate)

    • conversationEndDate

      public Evaluation conversationEndDate(Date conversationEndDate)
      End date of conversation if it had completed before evaluation creation. Null if created before the conversation ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getConversationEndDate

      public Date getConversationEndDate()

    • setConversationEndDate

      public void setConversationEndDate(Date conversationEndDate)

    • neverRelease

      public Evaluation neverRelease(Boolean neverRelease)
      Signifies if the evaluation is never to be released. This cannot be set true if release date is also set.

    • getNeverRelease

      public Boolean getNeverRelease()

    • setNeverRelease

      public void setNeverRelease(Boolean neverRelease)

    • assigned

      public Evaluation assigned(Boolean assigned)
      Set to false to unassign the evaluation. This cannot be set to false when assignee is also set.

    • getAssigned

      public Boolean getAssigned()

    • setAssigned

      public void setAssigned(Boolean assigned)

    • dateAssigneeChanged

      public Evaluation dateAssigneeChanged(Date dateAssigneeChanged)
      Date when the assignee was last changed. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getDateAssigneeChanged

      public Date getDateAssigneeChanged()

    • setDateAssigneeChanged

      public void setDateAssigneeChanged(Date dateAssigneeChanged)

    • resourceId

      public Evaluation resourceId(String resourceId)
      Only used for email evaluations. Will be null for all other evaluations.

    • getResourceId

      public String getResourceId()

    • setResourceId

      public void setResourceId(String resourceId)

    • resourceType

      public Evaluation resourceType(Evaluation.ResourceTypeEnum resourceType)
      The type of resource. Only used for email evaluations. Will be null for evaluations on all other resources.

    • getResourceType

      public Evaluation.ResourceTypeEnum getResourceType()

    • setResourceType

      public void setResourceType(Evaluation.ResourceTypeEnum resourceType)

    • redacted

      public Evaluation redacted(Boolean redacted)
      Is only true when the user making the request does not have sufficient permissions to see evaluation

    • getRedacted

      public Boolean getRedacted()

    • setRedacted

      public void setRedacted(Boolean redacted)

    • agentTeam

      public Evaluation agentTeam(Team agentTeam)
      Team of the evaluation agent

    • getAgentTeam

      public Team getAgentTeam()

    • setAgentTeam

      public void setAgentTeam(Team agentTeam)

    • isScoringIndex

      public Evaluation isScoringIndex(Boolean isScoringIndex)

    • getIsScoringIndex

      public Boolean getIsScoringIndex()

    • setIsScoringIndex

      public void setIsScoringIndex(Boolean isScoringIndex)

    • authorizedActions

      public Evaluation authorizedActions(List<String> authorizedActions)
      List of user authorized actions on evaluation. Possible values: assign, edit, editScore, editAgentSignoff, delete, release, viewAudit

    • getAuthorizedActions

      public List<String> getAuthorizedActions()

    • setAuthorizedActions

      public void setAuthorizedActions(List<String> authorizedActions)

    • hasAssistanceFailed

      public Evaluation hasAssistanceFailed(Boolean hasAssistanceFailed)
      Is true when evaluation assistance didn't execute successfully

    • getHasAssistanceFailed

      public Boolean getHasAssistanceFailed()

    • setHasAssistanceFailed

      public void setHasAssistanceFailed(Boolean hasAssistanceFailed)

    • getEvaluationSource

      public EvaluationSource getEvaluationSource()

    • getAiScoring

      public AiScoring getAiScoring()

    • getSelfUri

      public String getSelfUri()

    • equals

      public boolean equals(Object o)
      Overrides:
      equals in class Object

    • hashCode

      public int hashCode()
      Overrides:
      hashCode in class Object

    • toString

      public String toString()
      Overrides:
      toString in class Object