Package com.mypurecloud.sdk.v2.model

Class EvaluationResponse

java.lang.Object
com.mypurecloud.sdk.v2.model.EvaluationResponse
All Implemented Interfaces:
Serializable
public class EvaluationResponse extends Object implements Serializable
EvaluationResponse
See Also:

  • Constructor Details

    • EvaluationResponse

      public EvaluationResponse()

    • EvaluationResponse

      public EvaluationResponse(Boolean initWithEmptyList)

  • Method Details

    • getId

      public String getId()

    • name

      public EvaluationResponse name(String name)

    • getName

      public String getName()

    • setName

      public void setName(String name)

    • conversation

      public EvaluationResponse conversation(ConversationReference conversation)

    • getConversation

      public ConversationReference getConversation()

    • setConversation

      public void setConversation(ConversationReference conversation)

    • evaluationForm

      public EvaluationResponse evaluationForm(EvaluationFormResponse evaluationForm)
      Evaluation form used for evaluation.

    • getEvaluationForm

      public EvaluationFormResponse getEvaluationForm()

    • setEvaluationForm

      public void setEvaluationForm(EvaluationFormResponse evaluationForm)

    • evaluator

      public EvaluationResponse evaluator(User evaluator)

    • getEvaluator

      public User getEvaluator()

    • setEvaluator

      public void setEvaluator(User evaluator)

    • agent

      public EvaluationResponse agent(User agent)

    • getAgent

      public User getAgent()

    • setAgent

      public void setAgent(User agent)

    • calibration

      public EvaluationResponse calibration(AddressableEntityRef calibration)

    • getCalibration

      public AddressableEntityRef getCalibration()

    • setCalibration

      public void setCalibration(AddressableEntityRef calibration)

    • status

      public EvaluationResponse status(EvaluationResponse.StatusEnum status)

    • getStatus

      public EvaluationResponse.StatusEnum getStatus()

    • setStatus

      public void setStatus(EvaluationResponse.StatusEnum status)

    • answers

      public EvaluationResponse answers(EvaluationScoringSet answers)

    • getAnswers

      public EvaluationScoringSet getAnswers()

    • setAnswers

      public void setAnswers(EvaluationScoringSet answers)

    • agentHasRead

      public EvaluationResponse agentHasRead(Boolean agentHasRead)

    • getAgentHasRead

      public Boolean getAgentHasRead()

    • setAgentHasRead

      public void setAgentHasRead(Boolean agentHasRead)

    • assignee

      public EvaluationResponse assignee(User assignee)

    • getAssignee

      public User getAssignee()

    • setAssignee

      public void setAssignee(User assignee)

    • assigneeApplicable

      public EvaluationResponse assigneeApplicable(Boolean assigneeApplicable)
      Indicates whether an assignee is applicable for the evaluation. Set to false when assignee is not applicable.

    • getAssigneeApplicable

      public Boolean getAssigneeApplicable()

    • setAssigneeApplicable

      public void setAssigneeApplicable(Boolean assigneeApplicable)

    • releaseDate

      public EvaluationResponse releaseDate(Date releaseDate)
      Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getReleaseDate

      public Date getReleaseDate()

    • setReleaseDate

      public void setReleaseDate(Date releaseDate)

    • assignedDate

      public EvaluationResponse assignedDate(Date assignedDate)
      Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getAssignedDate

      public Date getAssignedDate()

    • setAssignedDate

      public void setAssignedDate(Date assignedDate)

    • getCreatedDate

      public Date getCreatedDate()

    • changedDate

      public EvaluationResponse changedDate(Date changedDate)
      Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getChangedDate

      public Date getChangedDate()

    • setChangedDate

      public void setChangedDate(Date changedDate)

    • getSubmittedDate

      public Date getSubmittedDate()

    • revisionCreatedDate

      public EvaluationResponse revisionCreatedDate(Date revisionCreatedDate)
      Date of when evaluation revision is created. Null if there is no revision. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getRevisionCreatedDate

      public Date getRevisionCreatedDate()

    • setRevisionCreatedDate

      public void setRevisionCreatedDate(Date revisionCreatedDate)

    • queue

      public EvaluationResponse queue(Queue queue)

    • getQueue

      public Queue getQueue()

    • setQueue

      public void setQueue(Queue queue)

    • mediaType

      public EvaluationResponse mediaType(List<EvaluationResponse.MediaTypeEnum> mediaType)
      List of different communication types used in conversation.

    • getMediaType

      public List<EvaluationResponse.MediaTypeEnum> getMediaType()

    • setMediaType

      public void setMediaType(List<EvaluationResponse.MediaTypeEnum> mediaType)

    • getDivisionIds

      public List<String> getDivisionIds()

    • rescore

      public EvaluationResponse rescore(Boolean rescore)
      Is only true when evaluation is re-scored.

    • getRescore

      public Boolean getRescore()

    • setRescore

      public void setRescore(Boolean rescore)

    • conversationDate

      public EvaluationResponse conversationDate(Date conversationDate)
      Date of conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getConversationDate

      public Date getConversationDate()

    • setConversationDate

      public void setConversationDate(Date conversationDate)

    • conversationEndDate

      public EvaluationResponse conversationEndDate(Date conversationEndDate)
      End date of conversation if it had completed before evaluation creation. Null if created before the conversation ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getConversationEndDate

      public Date getConversationEndDate()

    • setConversationEndDate

      public void setConversationEndDate(Date conversationEndDate)

    • neverRelease

      public EvaluationResponse neverRelease(Boolean neverRelease)
      Signifies if the evaluation is never to be released. This cannot be set true if release date is also set.

    • getNeverRelease

      public Boolean getNeverRelease()

    • setNeverRelease

      public void setNeverRelease(Boolean neverRelease)

    • assigned

      public EvaluationResponse assigned(Boolean assigned)
      Set to false to unassign the evaluation. This cannot be set to false when assignee is also set.

    • getAssigned

      public Boolean getAssigned()

    • setAssigned

      public void setAssigned(Boolean assigned)

    • dateAssigneeChanged

      public EvaluationResponse dateAssigneeChanged(Date dateAssigneeChanged)
      Date when the assignee was last changed. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getDateAssigneeChanged

      public Date getDateAssigneeChanged()

    • setDateAssigneeChanged

      public void setDateAssigneeChanged(Date dateAssigneeChanged)

    • resourceId

      public EvaluationResponse resourceId(String resourceId)
      Only used for email evaluations. Will be null for all other evaluations.

    • getResourceId

      public String getResourceId()

    • setResourceId

      public void setResourceId(String resourceId)

    • resourceType

      public EvaluationResponse resourceType(EvaluationResponse.ResourceTypeEnum resourceType)
      The type of resource. Only used for email evaluations. Will be null for evaluations on all other resources.

    • getResourceType

      public EvaluationResponse.ResourceTypeEnum getResourceType()

    • setResourceType

      public void setResourceType(EvaluationResponse.ResourceTypeEnum resourceType)

    • redacted

      public EvaluationResponse redacted(Boolean redacted)
      Is only true when the user making the request does not have sufficient permissions to see evaluation

    • getRedacted

      public Boolean getRedacted()

    • setRedacted

      public void setRedacted(Boolean redacted)

    • isScoringIndex

      public EvaluationResponse isScoringIndex(Boolean isScoringIndex)

    • getIsScoringIndex

      public Boolean getIsScoringIndex()

    • setIsScoringIndex

      public void setIsScoringIndex(Boolean isScoringIndex)

    • authorizedActions

      public EvaluationResponse authorizedActions(List<String> authorizedActions)
      List of user authorized actions on evaluation. Possible values: assign, edit, editScore, editAgentSignoff, delete, release, viewAudit

    • getAuthorizedActions

      public List<String> getAuthorizedActions()

    • setAuthorizedActions

      public void setAuthorizedActions(List<String> authorizedActions)

    • hasAssistanceFailed

      public EvaluationResponse hasAssistanceFailed(Boolean hasAssistanceFailed)
      Is true when evaluation assistance didn't execute successfully

    • getHasAssistanceFailed

      public Boolean getHasAssistanceFailed()

    • setHasAssistanceFailed

      public void setHasAssistanceFailed(Boolean hasAssistanceFailed)

    • getEvaluationSource

      public EvaluationSource getEvaluationSource()

    • getAiScoring

      public AiScoring getAiScoring()

    • getSelfUri

      public String getSelfUri()

    • equals

      public boolean equals(Object o)
      Overrides:
      equals in class Object

    • hashCode

      public int hashCode()
      Overrides:
      hashCode in class Object

    • toString

      public String toString()
      Overrides:
      toString in class Object