Package com.mypurecloud.sdk.v2.model

Class EvaluationScoringSet

java.lang.Object
com.mypurecloud.sdk.v2.model.EvaluationScoringSet
All Implemented Interfaces:
Serializable
public class EvaluationScoringSet extends Object implements Serializable
EvaluationScoringSet
See Also:

  • Constructor Details

    • EvaluationScoringSet

      public EvaluationScoringSet()

    • EvaluationScoringSet

      public EvaluationScoringSet(Boolean initWithEmptyList)

  • Method Details

    • totalScore

      public EvaluationScoringSet totalScore(Float totalScore)
      Score of all questions

    • getTotalScore

      public Float getTotalScore()

    • setTotalScore

      public void setTotalScore(Float totalScore)

    • totalCriticalScore

      public EvaluationScoringSet totalCriticalScore(Float totalCriticalScore)
      Score of only the critical questions

    • getTotalCriticalScore

      public Float getTotalCriticalScore()

    • setTotalCriticalScore

      public void setTotalCriticalScore(Float totalCriticalScore)

    • maxTotalRawCriticalScore

      public EvaluationScoringSet maxTotalRawCriticalScore(Float maxTotalRawCriticalScore)
      Maximum total raw score for the critical questions. Raw score is the actual point values before applying weights or percentages.

    • getMaxTotalRawCriticalScore

      public Float getMaxTotalRawCriticalScore()

    • setMaxTotalRawCriticalScore

      public void setMaxTotalRawCriticalScore(Float maxTotalRawCriticalScore)

    • maxTotalRawScore

      public EvaluationScoringSet maxTotalRawScore(Float maxTotalRawScore)
      Maximum total raw score for all questions. Raw score is the actual point values before applying weights or percentages.

    • getMaxTotalRawScore

      public Float getMaxTotalRawScore()

    • setMaxTotalRawScore

      public void setMaxTotalRawScore(Float maxTotalRawScore)

    • totalNonCriticalScore

      public EvaluationScoringSet totalNonCriticalScore(Float totalNonCriticalScore)
      Score of only the non-critical questions

    • getTotalNonCriticalScore

      public Float getTotalNonCriticalScore()

    • setTotalNonCriticalScore

      public void setTotalNonCriticalScore(Float totalNonCriticalScore)

    • questionGroupScores

      public EvaluationScoringSet questionGroupScores(List<EvaluationQuestionGroupScore> questionGroupScores)

    • getQuestionGroupScores

      public List<EvaluationQuestionGroupScore> getQuestionGroupScores()

    • setQuestionGroupScores

      public void setQuestionGroupScores(List<EvaluationQuestionGroupScore> questionGroupScores)

    • anyFailedKillQuestions

      public EvaluationScoringSet anyFailedKillQuestions(Boolean anyFailedKillQuestions)
      Indicates that at least one fatal question was answered without having the highest score available for the question

    • getAnyFailedKillQuestions

      public Boolean getAnyFailedKillQuestions()

    • setAnyFailedKillQuestions

      public void setAnyFailedKillQuestions(Boolean anyFailedKillQuestions)

    • comments

      public EvaluationScoringSet comments(String comments)
      Overall comments from the evaluator

    • getComments

      public String getComments()

    • setComments

      public void setComments(String comments)

    • privateComments

      public EvaluationScoringSet privateComments(String privateComments)
      Overall private comments from the evaluator

    • getPrivateComments

      public String getPrivateComments()

    • setPrivateComments

      public void setPrivateComments(String privateComments)

    • agentComments

      public EvaluationScoringSet agentComments(String agentComments)
      Comments from the agent while reviewing evaluation results

    • getAgentComments

      public String getAgentComments()

    • setAgentComments

      public void setAgentComments(String agentComments)

    • transcriptTopics

      public EvaluationScoringSet transcriptTopics(List<TranscriptTopic> transcriptTopics)
      List of topics found within the conversation's transcripts

    • getTranscriptTopics

      public List<TranscriptTopic> getTranscriptTopics()

    • setTranscriptTopics

      public void setTranscriptTopics(List<TranscriptTopic> transcriptTopics)

    • equals

      public boolean equals(Object o)
      Overrides:
      equals in class Object

    • hashCode

      public int hashCode()
      Overrides:
      hashCode in class Object

    • toString

      public String toString()
      Overrides:
      toString in class Object