Package com.mypurecloud.sdk.v2.model

Class FlowMetricsTopicFlowMetricRecord

java.lang.Object

com.mypurecloud.sdk.v2.model.FlowMetricsTopicFlowMetricRecord

All Implemented Interfaces:

Serializable

public class FlowMetricsTopicFlowMetricRecord
extends Object
implements Serializable

FlowMetricsTopicFlowMetricRecord

See Also:

• Serialized Form

Nested Class Summary

Nested Classes

Modifier and Type	Class	Description
static enum	FlowMetricsTopicFlowMetricRecord.ActiveRoutingEnum	Active routing method
static enum	FlowMetricsTopicFlowMetricRecord.ConversationInitiatorEnum	Indicates the participant purpose of the participant initiating a message conversation
static enum	FlowMetricsTopicFlowMetricRecord.DeliveryStatusEnum	The email or SMS delivery status
static enum	FlowMetricsTopicFlowMetricRecord.DirectionEnum	The direction of the communication
static enum	FlowMetricsTopicFlowMetricRecord.DisconnectTypeEnum	The session disconnect type
static enum	FlowMetricsTopicFlowMetricRecord.EntryTypeEnum	The entry type for this flow, e.g. dnis, dialer, agent, flow, or direct
static enum	FlowMetricsTopicFlowMetricRecord.FlaggedReasonEnum	Reason for which participant flagged conversation
static enum	FlowMetricsTopicFlowMetricRecord.FlowSubTypeEnum	Represents the subtype of the flow.
static enum	FlowMetricsTopicFlowMetricRecord.FlowTypeEnum	The type of this flow
static enum	FlowMetricsTopicFlowMetricRecord.MediaTypeEnum	The session media type
static enum	FlowMetricsTopicFlowMetricRecord.MetricEnum	Metric name
static enum	FlowMetricsTopicFlowMetricRecord.OriginatingDirectionEnum	The original direction of the conversation
static enum	FlowMetricsTopicFlowMetricRecord.PurposeEnum	The participant's purpose
static enum	FlowMetricsTopicFlowMetricRecord.RequestedRoutingsEnum	Gets or Sets requestedRoutings
static enum	FlowMetricsTopicFlowMetricRecord.RoutingRuleTypeEnum	Routing rule type
static enum	FlowMetricsTopicFlowMetricRecord.UsedRoutingEnum	Complete routing method

Constructor Summary

Constructors

Constructor	Description
FlowMetricsTopicFlowMetricRecord()
FlowMetricsTopicFlowMetricRecord(Boolean initWithEmptyList)

Method Summary

Modifier and Type	Method	Description
FlowMetricsTopicFlowMetricRecord	activeRouting(FlowMetricsTopicFlowMetricRecord.ActiveRoutingEnum activeRouting)	Active routing method
FlowMetricsTopicFlowMetricRecord	activeSkillIds(List<String> activeSkillIds)	ID(s) of Skill(s) that are active on the conversation
FlowMetricsTopicFlowMetricRecord	addressFrom(String addressFrom)	The address that initiated an action
FlowMetricsTopicFlowMetricRecord	addressTo(String addressTo)	The address receiving an action
FlowMetricsTopicFlowMetricRecord	agentAssistantId(String agentAssistantId)	Unique identifier of the active virtual agent assistant
FlowMetricsTopicFlowMetricRecord	agentBullseyeRing(Long agentBullseyeRing)	Bullseye ring of the targeted agent
FlowMetricsTopicFlowMetricRecord	agentOwned(Boolean agentOwned)	Flag indicating an agent-owned callback
FlowMetricsTopicFlowMetricRecord	ani(String ani)	Automatic Number Identification (caller's number)
FlowMetricsTopicFlowMetricRecord	assignerId(String assignerId)	ID of the user that manually assigned a conversation
FlowMetricsTopicFlowMetricRecord	authenticated(Boolean authenticated)	Flag that indicates that the identity of the customer has been asserted as verified by the provider.
FlowMetricsTopicFlowMetricRecord	conversationId(String conversationId)	Unique identifier for the conversation
FlowMetricsTopicFlowMetricRecord	conversationInitiator(FlowMetricsTopicFlowMetricRecord.ConversationInitiatorEnum conversationInitiator)	Indicates the participant purpose of the participant initiating a message conversation
FlowMetricsTopicFlowMetricRecord	convertedFrom(String convertedFrom)	Session media type that was converted from in case of a media type conversion
FlowMetricsTopicFlowMetricRecord	convertedTo(String convertedTo)	Session media type that was converted to in case of a media type conversion
FlowMetricsTopicFlowMetricRecord	customerParticipation(Boolean customerParticipation)	Indicates a messaging conversation in which the customer participated by sending at least one message
FlowMetricsTopicFlowMetricRecord	deliveryStatus(FlowMetricsTopicFlowMetricRecord.DeliveryStatusEnum deliveryStatus)	The email or SMS delivery status
FlowMetricsTopicFlowMetricRecord	destinationAddresses(List<String> destinationAddresses)	Destination address(es) of transfers or consults
FlowMetricsTopicFlowMetricRecord	direction(FlowMetricsTopicFlowMetricRecord.DirectionEnum direction)	The direction of the communication
FlowMetricsTopicFlowMetricRecord	disconnectType(FlowMetricsTopicFlowMetricRecord.DisconnectTypeEnum disconnectType)	The session disconnect type
FlowMetricsTopicFlowMetricRecord	divisionIds(List<String> divisionIds)	Identifier(s) of division(s) associated with a conversation
FlowMetricsTopicFlowMetricRecord	dnis(String dnis)	Dialed number identification service (number dialed by the calling party)
FlowMetricsTopicFlowMetricRecord	edgeId(String edgeId)	Unique identifier of the edge device
FlowMetricsTopicFlowMetricRecord	eligibleAgentCounts(List<Long> eligibleAgentCounts)	Number of eligible agents for each predictive routing attempt
FlowMetricsTopicFlowMetricRecord	endingLanguage(String endingLanguage)	Flow ending language, e.g. en-us
FlowMetricsTopicFlowMetricRecord	entryReason(String entryReason)	The particular entry reason for this flow, e.g. an address, userId, or flowId
FlowMetricsTopicFlowMetricRecord	entryType(FlowMetricsTopicFlowMetricRecord.EntryTypeEnum entryType)	The entry type for this flow, e.g. dnis, dialer, agent, flow, or direct
boolean	equals(Object o)
FlowMetricsTopicFlowMetricRecord	errorCode(String errorCode)	A code corresponding to the error that occurred
FlowMetricsTopicFlowMetricRecord	exitReason(String exitReason)	The exit reason for this flow, e.g.
FlowMetricsTopicFlowMetricRecord	extendedDeliveryStatus(String extendedDeliveryStatus)	Extended delivery status
FlowMetricsTopicFlowMetricRecord	externalContactId(String externalContactId)	External contact identifier
FlowMetricsTopicFlowMetricRecord	externalMediaCount(Long externalMediaCount)	Count of any media (images, files, etc) included on the external session
FlowMetricsTopicFlowMetricRecord	externalOrganizationId(String externalOrganizationId)	External organization identifier
FlowMetricsTopicFlowMetricRecord	externalTag(String externalTag)	External tag for the conversation
FlowMetricsTopicFlowMetricRecord	firstQueue(Boolean firstQueue)	Marker that is set if the current queue is the first queue in a conversation
FlowMetricsTopicFlowMetricRecord	flaggedReason(FlowMetricsTopicFlowMetricRecord.FlaggedReasonEnum flaggedReason)	Reason for which participant flagged conversation
FlowMetricsTopicFlowMetricRecord	flowId(String flowId)	The unique identifier of this flow
FlowMetricsTopicFlowMetricRecord	flowInType(String flowInType)	Type of flow in that occurred when entering ACD.
FlowMetricsTopicFlowMetricRecord	flowMilestoneIds(List<String> flowMilestoneIds)	The ID of a flow outcome milestone
FlowMetricsTopicFlowMetricRecord	flowName(String flowName)	The name of this flow at the time of flow execution
FlowMetricsTopicFlowMetricRecord	flowOutType(String flowOutType)	Type of flow out that occurred when emitting tFlowOut.
FlowMetricsTopicFlowMetricRecord	flowSubType(FlowMetricsTopicFlowMetricRecord.FlowSubTypeEnum flowSubType)	Represents the subtype of the flow.
FlowMetricsTopicFlowMetricRecord	flowType(FlowMetricsTopicFlowMetricRecord.FlowTypeEnum flowType)	The type of this flow
FlowMetricsTopicFlowMetricRecord	flowVersion(String flowVersion)	The version of this flow
FlowMetricsTopicFlowMetricRecord.ActiveRoutingEnum	getActiveRouting()
List<String>	getActiveSkillIds()
String	getAddressFrom()
String	getAddressTo()
String	getAgentAssistantId()
Long	getAgentBullseyeRing()
Boolean	getAgentOwned()
String	getAni()
String	getAssignerId()
Boolean	getAuthenticated()
String	getConversationId()
FlowMetricsTopicFlowMetricRecord.ConversationInitiatorEnum	getConversationInitiator()
String	getConvertedFrom()
String	getConvertedTo()
Boolean	getCustomerParticipation()
FlowMetricsTopicFlowMetricRecord.DeliveryStatusEnum	getDeliveryStatus()
List<String>	getDestinationAddresses()
FlowMetricsTopicFlowMetricRecord.DirectionEnum	getDirection()
FlowMetricsTopicFlowMetricRecord.DisconnectTypeEnum	getDisconnectType()
List<String>	getDivisionIds()
String	getDnis()
String	getEdgeId()
List<Long>	getEligibleAgentCounts()
String	getEndingLanguage()
String	getEntryReason()
FlowMetricsTopicFlowMetricRecord.EntryTypeEnum	getEntryType()
String	getErrorCode()
String	getExitReason()
String	getExtendedDeliveryStatus()
String	getExternalContactId()
Long	getExternalMediaCount()
String	getExternalOrganizationId()
String	getExternalTag()
Boolean	getFirstQueue()
FlowMetricsTopicFlowMetricRecord.FlaggedReasonEnum	getFlaggedReason()
String	getFlowId()
String	getFlowInType()
List<String>	getFlowMilestoneIds()
String	getFlowName()
String	getFlowOutType()
FlowMetricsTopicFlowMetricRecord.FlowSubTypeEnum	getFlowSubType()
FlowMetricsTopicFlowMetricRecord.FlowTypeEnum	getFlowType()
String	getFlowVersion()
String	getGroupId()
String	getInteractionType()
String	getJourneyActionId()
String	getJourneyActionMapId()
Long	getJourneyActionMapVersion()
String	getJourneyCustomerId()
String	getJourneyCustomerIdType()
String	getJourneyCustomerSessionId()
String	getJourneyCustomerSessionIdType()
String	getKnowledgeBaseId()
Long	getMediaCount()
FlowMetricsTopicFlowMetricRecord.MediaTypeEnum	getMediaType()
String	getMessageType()
FlowMetricsTopicFlowMetricRecord.MetricEnum	getMetric()
Date	getMetricDate()
FlowMetricsTopicFlowMetricRecord.OriginatingDirectionEnum	getOriginatingDirection()
String	getOutboundCampaignId()
String	getOutboundContactId()
String	getOutboundContactListId()
List<FlowMetricsTopicFlowOutcome>	getOutcomes()
String	getParticipantName()
String	getPeerId()
List<FlowMetricsTopicFlowProposedAgent>	getProposedAgents()
String	getProvider()
FlowMetricsTopicFlowMetricRecord.PurposeEnum	getPurpose()
String	getQueueId()
String	getRecognitionFailureReason()
String	getRecordId()
String	getRemote()
List<String>	getRemovedSkillIds()
String	getRequestedLanguageId()
List<FlowMetricsTopicFlowMetricRecord.RequestedRoutingsEnum>	getRequestedRoutings()
List<String>	getRequestedRoutingSkillIds()
String	getRoomId()
Long	getRoutingPriority()
Long	getRoutingRing()
String	getRoutingRule()
FlowMetricsTopicFlowMetricRecord.RoutingRuleTypeEnum	getRoutingRuleType()
List<FlowMetricsTopicFlowScoredAgent>	getScoredAgents()
String	getSelectedAgentId()
Long	getSelectedAgentRank()
Boolean	getSelfServed()
String	getSessionDnis()
String	getSessionId()
String	getSkillExpressionId()
String	getStartingLanguage()
String	getStationId()
String	getTeamId()
String	getTransferTargetAddress()
String	getTransferTargetName()
String	getTransferType()
FlowMetricsTopicFlowMetricRecord.UsedRoutingEnum	getUsedRouting()
String	getUserId()
Long	getValue()
Boolean	getVideoPresent()
List<Long>	getWaitingInteractionCounts()
String	getWrapUpCode()
FlowMetricsTopicFlowMetricRecord	groupId(String groupId)	Unique identifier for a Genesys Cloud group
int	hashCode()
FlowMetricsTopicFlowMetricRecord	interactionType(String interactionType)	The interaction type (enterprise or contactCenter)
FlowMetricsTopicFlowMetricRecord	journeyActionId(String journeyActionId)	Identifier of the journey action.
FlowMetricsTopicFlowMetricRecord	journeyActionMapId(String journeyActionMapId)	Identifier of the journey action map that triggered the action.
FlowMetricsTopicFlowMetricRecord	journeyActionMapVersion(Long journeyActionMapVersion)	Version of the journey action map that triggered the action.
FlowMetricsTopicFlowMetricRecord	journeyCustomerId(String journeyCustomerId)	Primary identifier of the journey customer in the source where the activities originate from.
FlowMetricsTopicFlowMetricRecord	journeyCustomerIdType(String journeyCustomerIdType)	Type of primary identifier of the journey customer (e.g. cookie).
FlowMetricsTopicFlowMetricRecord	journeyCustomerSessionId(String journeyCustomerSessionId)	Unique identifier of the journey session.
FlowMetricsTopicFlowMetricRecord	journeyCustomerSessionIdType(String journeyCustomerSessionIdType)	Type or category of journey sessions (e.g. web, ticket, delivery, atm).
FlowMetricsTopicFlowMetricRecord	knowledgeBaseId(String knowledgeBaseId)	The unique identifier of the knowledge base used
FlowMetricsTopicFlowMetricRecord	mediaCount(Long mediaCount)	Count of any media (images, files, etc) included in this session
FlowMetricsTopicFlowMetricRecord	mediaType(FlowMetricsTopicFlowMetricRecord.MediaTypeEnum mediaType)	The session media type
FlowMetricsTopicFlowMetricRecord	messageType(String messageType)	Message type for messaging services.
FlowMetricsTopicFlowMetricRecord	metric(FlowMetricsTopicFlowMetricRecord.MetricEnum metric)	Metric name
FlowMetricsTopicFlowMetricRecord	metricDate(Date metricDate)	The date and time of metric creation
FlowMetricsTopicFlowMetricRecord	originatingDirection(FlowMetricsTopicFlowMetricRecord.OriginatingDirectionEnum originatingDirection)	The original direction of the conversation
FlowMetricsTopicFlowMetricRecord	outboundCampaignId(String outboundCampaignId)	(Dialer) Unique identifier of the outbound campaign
FlowMetricsTopicFlowMetricRecord	outboundContactId(String outboundContactId)	(Dialer) Unique identifier of the contact
FlowMetricsTopicFlowMetricRecord	outboundContactListId(String outboundContactListId)	(Dialer) Unique identifier of the contact list that this contact belongs to
FlowMetricsTopicFlowMetricRecord	outcomes(List<FlowMetricsTopicFlowOutcome> outcomes)	Flow outcomes
FlowMetricsTopicFlowMetricRecord	participantName(String participantName)	A human readable name identifying the participant
FlowMetricsTopicFlowMetricRecord	peerId(String peerId)	This identifies pairs of related sessions on a conversation.
FlowMetricsTopicFlowMetricRecord	proposedAgents(List<FlowMetricsTopicFlowProposedAgent> proposedAgents)	Proposed agents
FlowMetricsTopicFlowMetricRecord	provider(String provider)	The source provider for the communication.
FlowMetricsTopicFlowMetricRecord	purpose(FlowMetricsTopicFlowMetricRecord.PurposeEnum purpose)	The participant's purpose
FlowMetricsTopicFlowMetricRecord	queueId(String queueId)	Queue identifier
FlowMetricsTopicFlowMetricRecord	recognitionFailureReason(String recognitionFailureReason)	The recognition failure reason causing to exit/disconnect
FlowMetricsTopicFlowMetricRecord	recordId(String recordId)	Record identifier
FlowMetricsTopicFlowMetricRecord	remote(String remote)	Name, phone number, or email address of the remote party.
FlowMetricsTopicFlowMetricRecord	removedSkillIds(List<String> removedSkillIds)	ID(s) of Skill(s) that have been removed by bullseye routing
FlowMetricsTopicFlowMetricRecord	requestedLanguageId(String requestedLanguageId)	Unique identifier for the language requested for an interaction
FlowMetricsTopicFlowMetricRecord	requestedRoutings(List<FlowMetricsTopicFlowMetricRecord.RequestedRoutingsEnum> requestedRoutings)	Routing type(s) for requested/attempted routing methods.
FlowMetricsTopicFlowMetricRecord	requestedRoutingSkillIds(List<String> requestedRoutingSkillIds)	Unique identifier(s) for skill(s) requested for an interaction
FlowMetricsTopicFlowMetricRecord	roomId(String roomId)	Unique identifier for the room
FlowMetricsTopicFlowMetricRecord	routingPriority(Long routingPriority)	Routing priority for the current interaction
FlowMetricsTopicFlowMetricRecord	routingRing(Long routingRing)	Routing ring for bullseye or preferred agent routing
FlowMetricsTopicFlowMetricRecord	routingRule(String routingRule)	Routing rule for preferred, conditional and predictive routing type
FlowMetricsTopicFlowMetricRecord	routingRuleType(FlowMetricsTopicFlowMetricRecord.RoutingRuleTypeEnum routingRuleType)	Routing rule type
FlowMetricsTopicFlowMetricRecord	scoredAgents(List<FlowMetricsTopicFlowScoredAgent> scoredAgents)	Scored agents
FlowMetricsTopicFlowMetricRecord	selectedAgentId(String selectedAgentId)	Selected agent ID
FlowMetricsTopicFlowMetricRecord	selectedAgentRank(Long selectedAgentRank)	Selected agent GPR rank
FlowMetricsTopicFlowMetricRecord	selfServed(Boolean selfServed)	Indicates whether the flow session was self serviced
FlowMetricsTopicFlowMetricRecord	sessionDnis(String sessionDnis)	Dialed number for the current session; this can be different from dnis, e.g. if the call was transferred
FlowMetricsTopicFlowMetricRecord	sessionId(String sessionId)	The unique identifier of this session
void	setActiveRouting(FlowMetricsTopicFlowMetricRecord.ActiveRoutingEnum activeRouting)
void	setActiveSkillIds(List<String> activeSkillIds)
void	setAddressFrom(String addressFrom)
void	setAddressTo(String addressTo)
void	setAgentAssistantId(String agentAssistantId)
void	setAgentBullseyeRing(Long agentBullseyeRing)
void	setAgentOwned(Boolean agentOwned)
void	setAni(String ani)
void	setAssignerId(String assignerId)
void	setAuthenticated(Boolean authenticated)
void	setConversationId(String conversationId)
void	setConversationInitiator(FlowMetricsTopicFlowMetricRecord.ConversationInitiatorEnum conversationInitiator)
void	setConvertedFrom(String convertedFrom)
void	setConvertedTo(String convertedTo)
void	setCustomerParticipation(Boolean customerParticipation)
void	setDeliveryStatus(FlowMetricsTopicFlowMetricRecord.DeliveryStatusEnum deliveryStatus)
void	setDestinationAddresses(List<String> destinationAddresses)
void	setDirection(FlowMetricsTopicFlowMetricRecord.DirectionEnum direction)
void	setDisconnectType(FlowMetricsTopicFlowMetricRecord.DisconnectTypeEnum disconnectType)
void	setDivisionIds(List<String> divisionIds)
void	setDnis(String dnis)
void	setEdgeId(String edgeId)
void	setEligibleAgentCounts(List<Long> eligibleAgentCounts)
void	setEndingLanguage(String endingLanguage)
void	setEntryReason(String entryReason)
void	setEntryType(FlowMetricsTopicFlowMetricRecord.EntryTypeEnum entryType)
void	setErrorCode(String errorCode)
void	setExitReason(String exitReason)
void	setExtendedDeliveryStatus(String extendedDeliveryStatus)
void	setExternalContactId(String externalContactId)
void	setExternalMediaCount(Long externalMediaCount)
void	setExternalOrganizationId(String externalOrganizationId)
void	setExternalTag(String externalTag)
void	setFirstQueue(Boolean firstQueue)
void	setFlaggedReason(FlowMetricsTopicFlowMetricRecord.FlaggedReasonEnum flaggedReason)
void	setFlowId(String flowId)
void	setFlowInType(String flowInType)
void	setFlowMilestoneIds(List<String> flowMilestoneIds)
void	setFlowName(String flowName)
void	setFlowOutType(String flowOutType)
void	setFlowSubType(FlowMetricsTopicFlowMetricRecord.FlowSubTypeEnum flowSubType)
void	setFlowType(FlowMetricsTopicFlowMetricRecord.FlowTypeEnum flowType)
void	setFlowVersion(String flowVersion)
void	setGroupId(String groupId)
void	setInteractionType(String interactionType)
void	setJourneyActionId(String journeyActionId)
void	setJourneyActionMapId(String journeyActionMapId)
void	setJourneyActionMapVersion(Long journeyActionMapVersion)
void	setJourneyCustomerId(String journeyCustomerId)
void	setJourneyCustomerIdType(String journeyCustomerIdType)
void	setJourneyCustomerSessionId(String journeyCustomerSessionId)
void	setJourneyCustomerSessionIdType(String journeyCustomerSessionIdType)
void	setKnowledgeBaseId(String knowledgeBaseId)
void	setMediaCount(Long mediaCount)
void	setMediaType(FlowMetricsTopicFlowMetricRecord.MediaTypeEnum mediaType)
void	setMessageType(String messageType)
void	setMetric(FlowMetricsTopicFlowMetricRecord.MetricEnum metric)
void	setMetricDate(Date metricDate)
void	setOriginatingDirection(FlowMetricsTopicFlowMetricRecord.OriginatingDirectionEnum originatingDirection)
void	setOutboundCampaignId(String outboundCampaignId)
void	setOutboundContactId(String outboundContactId)
void	setOutboundContactListId(String outboundContactListId)
void	setOutcomes(List<FlowMetricsTopicFlowOutcome> outcomes)
void	setParticipantName(String participantName)
void	setPeerId(String peerId)
void	setProposedAgents(List<FlowMetricsTopicFlowProposedAgent> proposedAgents)
void	setProvider(String provider)
void	setPurpose(FlowMetricsTopicFlowMetricRecord.PurposeEnum purpose)
void	setQueueId(String queueId)
void	setRecognitionFailureReason(String recognitionFailureReason)
void	setRecordId(String recordId)
void	setRemote(String remote)
void	setRemovedSkillIds(List<String> removedSkillIds)
void	setRequestedLanguageId(String requestedLanguageId)
void	setRequestedRoutings(List<FlowMetricsTopicFlowMetricRecord.RequestedRoutingsEnum> requestedRoutings)
void	setRequestedRoutingSkillIds(List<String> requestedRoutingSkillIds)
void	setRoomId(String roomId)
void	setRoutingPriority(Long routingPriority)
void	setRoutingRing(Long routingRing)
void	setRoutingRule(String routingRule)
void	setRoutingRuleType(FlowMetricsTopicFlowMetricRecord.RoutingRuleTypeEnum routingRuleType)
void	setScoredAgents(List<FlowMetricsTopicFlowScoredAgent> scoredAgents)
void	setSelectedAgentId(String selectedAgentId)
void	setSelectedAgentRank(Long selectedAgentRank)
void	setSelfServed(Boolean selfServed)
void	setSessionDnis(String sessionDnis)
void	setSessionId(String sessionId)
void	setSkillExpressionId(String skillExpressionId)
void	setStartingLanguage(String startingLanguage)
void	setStationId(String stationId)
void	setTeamId(String teamId)
void	setTransferTargetAddress(String transferTargetAddress)
void	setTransferTargetName(String transferTargetName)
void	setTransferType(String transferType)
void	setUsedRouting(FlowMetricsTopicFlowMetricRecord.UsedRoutingEnum usedRouting)
void	setUserId(String userId)
void	setValue(Long value)
void	setVideoPresent(Boolean videoPresent)
void	setWaitingInteractionCounts(List<Long> waitingInteractionCounts)
void	setWrapUpCode(String wrapUpCode)
FlowMetricsTopicFlowMetricRecord	skillExpressionId(String skillExpressionId)	Unique identifier for the skill requested for an interaction
FlowMetricsTopicFlowMetricRecord	startingLanguage(String startingLanguage)	Flow starting language, e.g. en-us
FlowMetricsTopicFlowMetricRecord	stationId(String stationId)	Unique identifier for a phone
FlowMetricsTopicFlowMetricRecord	teamId(String teamId)	The team ID the user is a member of
String	toString()
FlowMetricsTopicFlowMetricRecord	transferTargetAddress(String transferTargetAddress)	The address of a flow transfer target, e.g. a phone number, an email address, or a queueId
FlowMetricsTopicFlowMetricRecord	transferTargetName(String transferTargetName)	The name of a flow transfer target
FlowMetricsTopicFlowMetricRecord	transferType(String transferType)	The type of transfer for flows that ended with a transfer
FlowMetricsTopicFlowMetricRecord	usedRouting(FlowMetricsTopicFlowMetricRecord.UsedRoutingEnum usedRouting)	Complete routing method
FlowMetricsTopicFlowMetricRecord	userId(String userId)	Unique identifier for the user
FlowMetricsTopicFlowMetricRecord	value(Long value)	Metric value
FlowMetricsTopicFlowMetricRecord	videoPresent(Boolean videoPresent)	Flag indicating if video is present
FlowMetricsTopicFlowMetricRecord	waitingInteractionCounts(List<Long> waitingInteractionCounts)	Number of waiting interactions for each predictive routing attempt
FlowMetricsTopicFlowMetricRecord	wrapUpCode(String wrapUpCode)	Wrap up code

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Constructor Details

FlowMetricsTopicFlowMetricRecord

public FlowMetricsTopicFlowMetricRecord()

FlowMetricsTopicFlowMetricRecord

public FlowMetricsTopicFlowMetricRecord(Boolean initWithEmptyList)

Method Details

metric

public FlowMetricsTopicFlowMetricRecord metric(FlowMetricsTopicFlowMetricRecord.MetricEnum metric)

Metric name

getMetric

public FlowMetricsTopicFlowMetricRecord.MetricEnum getMetric()

setMetric

public void setMetric(FlowMetricsTopicFlowMetricRecord.MetricEnum metric)

metricDate

public FlowMetricsTopicFlowMetricRecord metricDate(Date metricDate)

The date and time of metric creation

getMetricDate

public Date getMetricDate()

setMetricDate

public void setMetricDate(Date metricDate)

value

public FlowMetricsTopicFlowMetricRecord value(Long value)

Metric value

getValue

public Long getValue()

setValue

public void setValue(Long value)

recordId

public FlowMetricsTopicFlowMetricRecord recordId(String recordId)

Record identifier

getRecordId

public String getRecordId()

setRecordId

public void setRecordId(String recordId)

activeRouting

public FlowMetricsTopicFlowMetricRecord activeRouting(FlowMetricsTopicFlowMetricRecord.ActiveRoutingEnum activeRouting)

Active routing method

getActiveRouting

public FlowMetricsTopicFlowMetricRecord.ActiveRoutingEnum getActiveRouting()

setActiveRouting

public void setActiveRouting(FlowMetricsTopicFlowMetricRecord.ActiveRoutingEnum activeRouting)

activeSkillIds

public FlowMetricsTopicFlowMetricRecord activeSkillIds(List<String> activeSkillIds)

ID(s) of Skill(s) that are active on the conversation

getActiveSkillIds

public List<String> getActiveSkillIds()

setActiveSkillIds

public void setActiveSkillIds(List<String> activeSkillIds)

addressFrom

public FlowMetricsTopicFlowMetricRecord addressFrom(String addressFrom)

The address that initiated an action

getAddressFrom

public String getAddressFrom()

setAddressFrom

public void setAddressFrom(String addressFrom)

addressTo

public FlowMetricsTopicFlowMetricRecord addressTo(String addressTo)

The address receiving an action

getAddressTo

public String getAddressTo()

setAddressTo

public void setAddressTo(String addressTo)

agentAssistantId

public FlowMetricsTopicFlowMetricRecord agentAssistantId(String agentAssistantId)

Unique identifier of the active virtual agent assistant

getAgentAssistantId

public String getAgentAssistantId()

setAgentAssistantId

public void setAgentAssistantId(String agentAssistantId)

agentBullseyeRing

public FlowMetricsTopicFlowMetricRecord agentBullseyeRing(Long agentBullseyeRing)

Bullseye ring of the targeted agent

getAgentBullseyeRing

public Long getAgentBullseyeRing()

setAgentBullseyeRing

public void setAgentBullseyeRing(Long agentBullseyeRing)

agentOwned

public FlowMetricsTopicFlowMetricRecord agentOwned(Boolean agentOwned)

Flag indicating an agent-owned callback

getAgentOwned

public Boolean getAgentOwned()

setAgentOwned

public void setAgentOwned(Boolean agentOwned)

ani

public FlowMetricsTopicFlowMetricRecord ani(String ani)

Automatic Number Identification (caller's number)

getAni

public String getAni()

setAni

public void setAni(String ani)

assignerId

public FlowMetricsTopicFlowMetricRecord assignerId(String assignerId)

ID of the user that manually assigned a conversation

getAssignerId

public String getAssignerId()

setAssignerId

public void setAssignerId(String assignerId)

authenticated

public FlowMetricsTopicFlowMetricRecord authenticated(Boolean authenticated)

Flag that indicates that the identity of the customer has been asserted as verified by the provider.

getAuthenticated

public Boolean getAuthenticated()

setAuthenticated

public void setAuthenticated(Boolean authenticated)

conversationId

public FlowMetricsTopicFlowMetricRecord conversationId(String conversationId)

Unique identifier for the conversation

getConversationId

public String getConversationId()

setConversationId

public void setConversationId(String conversationId)

conversationInitiator

public FlowMetricsTopicFlowMetricRecord conversationInitiator(FlowMetricsTopicFlowMetricRecord.ConversationInitiatorEnum conversationInitiator)

Indicates the participant purpose of the participant initiating a message conversation

getConversationInitiator

public FlowMetricsTopicFlowMetricRecord.ConversationInitiatorEnum getConversationInitiator()

setConversationInitiator

public void setConversationInitiator(FlowMetricsTopicFlowMetricRecord.ConversationInitiatorEnum conversationInitiator)

convertedFrom

public FlowMetricsTopicFlowMetricRecord convertedFrom(String convertedFrom)

Session media type that was converted from in case of a media type conversion

getConvertedFrom

public String getConvertedFrom()

setConvertedFrom

public void setConvertedFrom(String convertedFrom)

convertedTo

public FlowMetricsTopicFlowMetricRecord convertedTo(String convertedTo)

Session media type that was converted to in case of a media type conversion

getConvertedTo

public String getConvertedTo()

setConvertedTo

public void setConvertedTo(String convertedTo)

customerParticipation

public FlowMetricsTopicFlowMetricRecord customerParticipation(Boolean customerParticipation)

Indicates a messaging conversation in which the customer participated by sending at least one message

getCustomerParticipation

public Boolean getCustomerParticipation()

setCustomerParticipation

public void setCustomerParticipation(Boolean customerParticipation)

deliveryStatus

public FlowMetricsTopicFlowMetricRecord deliveryStatus(FlowMetricsTopicFlowMetricRecord.DeliveryStatusEnum deliveryStatus)

The email or SMS delivery status

getDeliveryStatus

public FlowMetricsTopicFlowMetricRecord.DeliveryStatusEnum getDeliveryStatus()

setDeliveryStatus

public void setDeliveryStatus(FlowMetricsTopicFlowMetricRecord.DeliveryStatusEnum deliveryStatus)

destinationAddresses

public FlowMetricsTopicFlowMetricRecord destinationAddresses(List<String> destinationAddresses)

Destination address(es) of transfers or consults

getDestinationAddresses

public List<String> getDestinationAddresses()

setDestinationAddresses

public void setDestinationAddresses(List<String> destinationAddresses)

direction

public FlowMetricsTopicFlowMetricRecord direction(FlowMetricsTopicFlowMetricRecord.DirectionEnum direction)

The direction of the communication

getDirection

public FlowMetricsTopicFlowMetricRecord.DirectionEnum getDirection()

setDirection

public void setDirection(FlowMetricsTopicFlowMetricRecord.DirectionEnum direction)

disconnectType

public FlowMetricsTopicFlowMetricRecord disconnectType(FlowMetricsTopicFlowMetricRecord.DisconnectTypeEnum disconnectType)

The session disconnect type

getDisconnectType

public FlowMetricsTopicFlowMetricRecord.DisconnectTypeEnum getDisconnectType()

setDisconnectType

public void setDisconnectType(FlowMetricsTopicFlowMetricRecord.DisconnectTypeEnum disconnectType)

divisionIds

public FlowMetricsTopicFlowMetricRecord divisionIds(List<String> divisionIds)

Identifier(s) of division(s) associated with a conversation

getDivisionIds

public List<String> getDivisionIds()

setDivisionIds

public void setDivisionIds(List<String> divisionIds)

dnis

public FlowMetricsTopicFlowMetricRecord dnis(String dnis)

Dialed number identification service (number dialed by the calling party)

getDnis

public String getDnis()

setDnis

public void setDnis(String dnis)

edgeId

public FlowMetricsTopicFlowMetricRecord edgeId(String edgeId)

Unique identifier of the edge device

getEdgeId

public String getEdgeId()

setEdgeId

public void setEdgeId(String edgeId)

eligibleAgentCounts

public FlowMetricsTopicFlowMetricRecord eligibleAgentCounts(List<Long> eligibleAgentCounts)

Number of eligible agents for each predictive routing attempt

getEligibleAgentCounts

public List<Long> getEligibleAgentCounts()

setEligibleAgentCounts

public void setEligibleAgentCounts(List<Long> eligibleAgentCounts)

endingLanguage

public FlowMetricsTopicFlowMetricRecord endingLanguage(String endingLanguage)

Flow ending language, e.g. en-us

getEndingLanguage

public String getEndingLanguage()

setEndingLanguage

public void setEndingLanguage(String endingLanguage)

entryReason

public FlowMetricsTopicFlowMetricRecord entryReason(String entryReason)

The particular entry reason for this flow, e.g. an address, userId, or flowId

getEntryReason

public String getEntryReason()

setEntryReason

public void setEntryReason(String entryReason)

entryType

public FlowMetricsTopicFlowMetricRecord entryType(FlowMetricsTopicFlowMetricRecord.EntryTypeEnum entryType)

The entry type for this flow, e.g. dnis, dialer, agent, flow, or direct

getEntryType

public FlowMetricsTopicFlowMetricRecord.EntryTypeEnum getEntryType()

setEntryType

public void setEntryType(FlowMetricsTopicFlowMetricRecord.EntryTypeEnum entryType)

errorCode

public FlowMetricsTopicFlowMetricRecord errorCode(String errorCode)

A code corresponding to the error that occurred

getErrorCode

public String getErrorCode()

setErrorCode

public void setErrorCode(String errorCode)

exitReason

public FlowMetricsTopicFlowMetricRecord exitReason(String exitReason)

The exit reason for this flow, e.g. DISCONNECT

getExitReason

public String getExitReason()

setExitReason

public void setExitReason(String exitReason)

extendedDeliveryStatus

public FlowMetricsTopicFlowMetricRecord extendedDeliveryStatus(String extendedDeliveryStatus)

Extended delivery status

getExtendedDeliveryStatus

public String getExtendedDeliveryStatus()

setExtendedDeliveryStatus

public void setExtendedDeliveryStatus(String extendedDeliveryStatus)

externalContactId

public FlowMetricsTopicFlowMetricRecord externalContactId(String externalContactId)

External contact identifier

getExternalContactId

public String getExternalContactId()

setExternalContactId

public void setExternalContactId(String externalContactId)

externalMediaCount

public FlowMetricsTopicFlowMetricRecord externalMediaCount(Long externalMediaCount)

Count of any media (images, files, etc) included on the external session

getExternalMediaCount

public Long getExternalMediaCount()

setExternalMediaCount

public void setExternalMediaCount(Long externalMediaCount)

externalOrganizationId

public FlowMetricsTopicFlowMetricRecord externalOrganizationId(String externalOrganizationId)

External organization identifier

getExternalOrganizationId

public String getExternalOrganizationId()

setExternalOrganizationId

public void setExternalOrganizationId(String externalOrganizationId)

externalTag

public FlowMetricsTopicFlowMetricRecord externalTag(String externalTag)

External tag for the conversation

getExternalTag

public String getExternalTag()

setExternalTag

public void setExternalTag(String externalTag)

firstQueue

public FlowMetricsTopicFlowMetricRecord firstQueue(Boolean firstQueue)

Marker that is set if the current queue is the first queue in a conversation

getFirstQueue

public Boolean getFirstQueue()

setFirstQueue

public void setFirstQueue(Boolean firstQueue)

flaggedReason

public FlowMetricsTopicFlowMetricRecord flaggedReason(FlowMetricsTopicFlowMetricRecord.FlaggedReasonEnum flaggedReason)

Reason for which participant flagged conversation

getFlaggedReason

public FlowMetricsTopicFlowMetricRecord.FlaggedReasonEnum getFlaggedReason()

setFlaggedReason

public void setFlaggedReason(FlowMetricsTopicFlowMetricRecord.FlaggedReasonEnum flaggedReason)

flowId

public FlowMetricsTopicFlowMetricRecord flowId(String flowId)

The unique identifier of this flow

getFlowId

public String getFlowId()

setFlowId

public void setFlowId(String flowId)

flowInType

public FlowMetricsTopicFlowMetricRecord flowInType(String flowInType)

Type of flow in that occurred when entering ACD.

getFlowInType

public String getFlowInType()

setFlowInType

public void setFlowInType(String flowInType)

flowMilestoneIds

public FlowMetricsTopicFlowMetricRecord flowMilestoneIds(List<String> flowMilestoneIds)

The ID of a flow outcome milestone

getFlowMilestoneIds

public List<String> getFlowMilestoneIds()

setFlowMilestoneIds

public void setFlowMilestoneIds(List<String> flowMilestoneIds)

flowName

public FlowMetricsTopicFlowMetricRecord flowName(String flowName)

The name of this flow at the time of flow execution

getFlowName

public String getFlowName()

setFlowName

public void setFlowName(String flowName)

flowOutType

public FlowMetricsTopicFlowMetricRecord flowOutType(String flowOutType)

Type of flow out that occurred when emitting tFlowOut.

getFlowOutType

public String getFlowOutType()

setFlowOutType

public void setFlowOutType(String flowOutType)

flowSubType

public FlowMetricsTopicFlowMetricRecord flowSubType(FlowMetricsTopicFlowMetricRecord.FlowSubTypeEnum flowSubType)

Represents the subtype of the flow. For example a Digital Bot Flow that has been upgraded with Virtual Agent capabilities.

getFlowSubType

public FlowMetricsTopicFlowMetricRecord.FlowSubTypeEnum getFlowSubType()

setFlowSubType

public void setFlowSubType(FlowMetricsTopicFlowMetricRecord.FlowSubTypeEnum flowSubType)

flowType

public FlowMetricsTopicFlowMetricRecord flowType(FlowMetricsTopicFlowMetricRecord.FlowTypeEnum flowType)

The type of this flow

getFlowType

public FlowMetricsTopicFlowMetricRecord.FlowTypeEnum getFlowType()

setFlowType

public void setFlowType(FlowMetricsTopicFlowMetricRecord.FlowTypeEnum flowType)

flowVersion

public FlowMetricsTopicFlowMetricRecord flowVersion(String flowVersion)

The version of this flow

getFlowVersion

public String getFlowVersion()

setFlowVersion

public void setFlowVersion(String flowVersion)

groupId

public FlowMetricsTopicFlowMetricRecord groupId(String groupId)

Unique identifier for a Genesys Cloud group

getGroupId

public String getGroupId()

setGroupId

public void setGroupId(String groupId)

interactionType

public FlowMetricsTopicFlowMetricRecord interactionType(String interactionType)

The interaction type (enterprise or contactCenter)

getInteractionType

public String getInteractionType()

setInteractionType

public void setInteractionType(String interactionType)

journeyActionId

public FlowMetricsTopicFlowMetricRecord journeyActionId(String journeyActionId)

Identifier of the journey action.

getJourneyActionId

public String getJourneyActionId()

setJourneyActionId

public void setJourneyActionId(String journeyActionId)

journeyActionMapId

public FlowMetricsTopicFlowMetricRecord journeyActionMapId(String journeyActionMapId)

Identifier of the journey action map that triggered the action.

getJourneyActionMapId

public String getJourneyActionMapId()

setJourneyActionMapId

public void setJourneyActionMapId(String journeyActionMapId)

journeyActionMapVersion

public FlowMetricsTopicFlowMetricRecord journeyActionMapVersion(Long journeyActionMapVersion)

Version of the journey action map that triggered the action.

getJourneyActionMapVersion

public Long getJourneyActionMapVersion()

setJourneyActionMapVersion

public void setJourneyActionMapVersion(Long journeyActionMapVersion)

journeyCustomerId

public FlowMetricsTopicFlowMetricRecord journeyCustomerId(String journeyCustomerId)

Primary identifier of the journey customer in the source where the activities originate from.

getJourneyCustomerId

public String getJourneyCustomerId()

setJourneyCustomerId

public void setJourneyCustomerId(String journeyCustomerId)

journeyCustomerIdType

public FlowMetricsTopicFlowMetricRecord journeyCustomerIdType(String journeyCustomerIdType)

Type of primary identifier of the journey customer (e.g. cookie).

getJourneyCustomerIdType

public String getJourneyCustomerIdType()

setJourneyCustomerIdType

public void setJourneyCustomerIdType(String journeyCustomerIdType)

journeyCustomerSessionId

public FlowMetricsTopicFlowMetricRecord journeyCustomerSessionId(String journeyCustomerSessionId)

Unique identifier of the journey session.

getJourneyCustomerSessionId

public String getJourneyCustomerSessionId()

setJourneyCustomerSessionId

public void setJourneyCustomerSessionId(String journeyCustomerSessionId)

journeyCustomerSessionIdType

public FlowMetricsTopicFlowMetricRecord journeyCustomerSessionIdType(String journeyCustomerSessionIdType)

Type or category of journey sessions (e.g. web, ticket, delivery, atm).

getJourneyCustomerSessionIdType

public String getJourneyCustomerSessionIdType()

setJourneyCustomerSessionIdType

public void setJourneyCustomerSessionIdType(String journeyCustomerSessionIdType)

knowledgeBaseId

public FlowMetricsTopicFlowMetricRecord knowledgeBaseId(String knowledgeBaseId)

The unique identifier of the knowledge base used

getKnowledgeBaseId

public String getKnowledgeBaseId()

setKnowledgeBaseId

public void setKnowledgeBaseId(String knowledgeBaseId)

mediaCount

public FlowMetricsTopicFlowMetricRecord mediaCount(Long mediaCount)

Count of any media (images, files, etc) included in this session

getMediaCount

public Long getMediaCount()

setMediaCount

public void setMediaCount(Long mediaCount)

mediaType

public FlowMetricsTopicFlowMetricRecord mediaType(FlowMetricsTopicFlowMetricRecord.MediaTypeEnum mediaType)

The session media type

getMediaType

public FlowMetricsTopicFlowMetricRecord.MediaTypeEnum getMediaType()

setMediaType

public void setMediaType(FlowMetricsTopicFlowMetricRecord.MediaTypeEnum mediaType)

messageType

public FlowMetricsTopicFlowMetricRecord messageType(String messageType)

Message type for messaging services. E.g.: sms, facebook, twitter, line

getMessageType

public String getMessageType()

setMessageType

public void setMessageType(String messageType)

originatingDirection

public FlowMetricsTopicFlowMetricRecord originatingDirection(FlowMetricsTopicFlowMetricRecord.OriginatingDirectionEnum originatingDirection)

The original direction of the conversation

getOriginatingDirection

public FlowMetricsTopicFlowMetricRecord.OriginatingDirectionEnum getOriginatingDirection()

setOriginatingDirection

public void setOriginatingDirection(FlowMetricsTopicFlowMetricRecord.OriginatingDirectionEnum originatingDirection)

outboundCampaignId

public FlowMetricsTopicFlowMetricRecord outboundCampaignId(String outboundCampaignId)

(Dialer) Unique identifier of the outbound campaign

getOutboundCampaignId

public String getOutboundCampaignId()

setOutboundCampaignId

public void setOutboundCampaignId(String outboundCampaignId)

outboundContactId

public FlowMetricsTopicFlowMetricRecord outboundContactId(String outboundContactId)

(Dialer) Unique identifier of the contact

getOutboundContactId

public String getOutboundContactId()

setOutboundContactId

public void setOutboundContactId(String outboundContactId)

outboundContactListId

public FlowMetricsTopicFlowMetricRecord outboundContactListId(String outboundContactListId)

(Dialer) Unique identifier of the contact list that this contact belongs to

getOutboundContactListId

public String getOutboundContactListId()

setOutboundContactListId

public void setOutboundContactListId(String outboundContactListId)

participantName

public FlowMetricsTopicFlowMetricRecord participantName(String participantName)

A human readable name identifying the participant

getParticipantName

public String getParticipantName()

setParticipantName

public void setParticipantName(String participantName)

peerId

public FlowMetricsTopicFlowMetricRecord peerId(String peerId)

This identifies pairs of related sessions on a conversation. E.g. an external session’s peerId will be the session that the call originally connected to, e.g. if an IVR was dialed, the IVR session, which will also have the external session’s ID as its peer. After that point, any transfers of that session to other internal components (acd, agent, etc.) will all spawn new sessions whose peerIds point back to that original external session.

getPeerId

public String getPeerId()

setPeerId

public void setPeerId(String peerId)

provider

public FlowMetricsTopicFlowMetricRecord provider(String provider)

The source provider for the communication.

getProvider

public String getProvider()

setProvider

public void setProvider(String provider)

purpose

public FlowMetricsTopicFlowMetricRecord purpose(FlowMetricsTopicFlowMetricRecord.PurposeEnum purpose)

The participant's purpose

getPurpose

public FlowMetricsTopicFlowMetricRecord.PurposeEnum getPurpose()

setPurpose

public void setPurpose(FlowMetricsTopicFlowMetricRecord.PurposeEnum purpose)

queueId

public FlowMetricsTopicFlowMetricRecord queueId(String queueId)

Queue identifier

getQueueId

public String getQueueId()

setQueueId

public void setQueueId(String queueId)

recognitionFailureReason

public FlowMetricsTopicFlowMetricRecord recognitionFailureReason(String recognitionFailureReason)

The recognition failure reason causing to exit/disconnect

getRecognitionFailureReason

public String getRecognitionFailureReason()

setRecognitionFailureReason

public void setRecognitionFailureReason(String recognitionFailureReason)

remote

public FlowMetricsTopicFlowMetricRecord remote(String remote)

Name, phone number, or email address of the remote party.

getRemote

public String getRemote()

setRemote

public void setRemote(String remote)

removedSkillIds

public FlowMetricsTopicFlowMetricRecord removedSkillIds(List<String> removedSkillIds)

ID(s) of Skill(s) that have been removed by bullseye routing

getRemovedSkillIds

public List<String> getRemovedSkillIds()

setRemovedSkillIds

public void setRemovedSkillIds(List<String> removedSkillIds)

requestedLanguageId

public FlowMetricsTopicFlowMetricRecord requestedLanguageId(String requestedLanguageId)

Unique identifier for the language requested for an interaction

getRequestedLanguageId

public String getRequestedLanguageId()

setRequestedLanguageId

public void setRequestedLanguageId(String requestedLanguageId)

requestedRoutingSkillIds

public FlowMetricsTopicFlowMetricRecord requestedRoutingSkillIds(List<String> requestedRoutingSkillIds)

Unique identifier(s) for skill(s) requested for an interaction

getRequestedRoutingSkillIds

public List<String> getRequestedRoutingSkillIds()

setRequestedRoutingSkillIds

public void setRequestedRoutingSkillIds(List<String> requestedRoutingSkillIds)

requestedRoutings

public FlowMetricsTopicFlowMetricRecord requestedRoutings(List<FlowMetricsTopicFlowMetricRecord.RequestedRoutingsEnum> requestedRoutings)

Routing type(s) for requested/attempted routing methods.

getRequestedRoutings

public List<FlowMetricsTopicFlowMetricRecord.RequestedRoutingsEnum> getRequestedRoutings()

setRequestedRoutings

public void setRequestedRoutings(List<FlowMetricsTopicFlowMetricRecord.RequestedRoutingsEnum> requestedRoutings)

roomId

public FlowMetricsTopicFlowMetricRecord roomId(String roomId)

Unique identifier for the room

getRoomId

public String getRoomId()

setRoomId

public void setRoomId(String roomId)

routingPriority

public FlowMetricsTopicFlowMetricRecord routingPriority(Long routingPriority)

Routing priority for the current interaction

getRoutingPriority

public Long getRoutingPriority()

setRoutingPriority

public void setRoutingPriority(Long routingPriority)

routingRing

public FlowMetricsTopicFlowMetricRecord routingRing(Long routingRing)

Routing ring for bullseye or preferred agent routing

getRoutingRing

public Long getRoutingRing()

setRoutingRing

public void setRoutingRing(Long routingRing)

routingRule

public FlowMetricsTopicFlowMetricRecord routingRule(String routingRule)

Routing rule for preferred, conditional and predictive routing type

getRoutingRule

public String getRoutingRule()

setRoutingRule

public void setRoutingRule(String routingRule)

routingRuleType

public FlowMetricsTopicFlowMetricRecord routingRuleType(FlowMetricsTopicFlowMetricRecord.RoutingRuleTypeEnum routingRuleType)

Routing rule type

getRoutingRuleType

public FlowMetricsTopicFlowMetricRecord.RoutingRuleTypeEnum getRoutingRuleType()

setRoutingRuleType

public void setRoutingRuleType(FlowMetricsTopicFlowMetricRecord.RoutingRuleTypeEnum routingRuleType)

selectedAgentId

public FlowMetricsTopicFlowMetricRecord selectedAgentId(String selectedAgentId)

Selected agent ID

getSelectedAgentId

public String getSelectedAgentId()

setSelectedAgentId

public void setSelectedAgentId(String selectedAgentId)

selectedAgentRank

public FlowMetricsTopicFlowMetricRecord selectedAgentRank(Long selectedAgentRank)

Selected agent GPR rank

getSelectedAgentRank

public Long getSelectedAgentRank()

setSelectedAgentRank

public void setSelectedAgentRank(Long selectedAgentRank)

selfServed

public FlowMetricsTopicFlowMetricRecord selfServed(Boolean selfServed)

Indicates whether the flow session was self serviced

getSelfServed

public Boolean getSelfServed()

setSelfServed

public void setSelfServed(Boolean selfServed)

sessionDnis

public FlowMetricsTopicFlowMetricRecord sessionDnis(String sessionDnis)

Dialed number for the current session; this can be different from dnis, e.g. if the call was transferred

getSessionDnis

public String getSessionDnis()

setSessionDnis

public void setSessionDnis(String sessionDnis)

sessionId

public FlowMetricsTopicFlowMetricRecord sessionId(String sessionId)

The unique identifier of this session

getSessionId

public String getSessionId()

setSessionId

public void setSessionId(String sessionId)

skillExpressionId

public FlowMetricsTopicFlowMetricRecord skillExpressionId(String skillExpressionId)

Unique identifier for the skill requested for an interaction

getSkillExpressionId

public String getSkillExpressionId()

setSkillExpressionId

public void setSkillExpressionId(String skillExpressionId)

startingLanguage

public FlowMetricsTopicFlowMetricRecord startingLanguage(String startingLanguage)

Flow starting language, e.g. en-us

getStartingLanguage

public String getStartingLanguage()

setStartingLanguage

public void setStartingLanguage(String startingLanguage)

stationId

public FlowMetricsTopicFlowMetricRecord stationId(String stationId)

Unique identifier for a phone

getStationId

public String getStationId()

setStationId

public void setStationId(String stationId)

teamId

public FlowMetricsTopicFlowMetricRecord teamId(String teamId)

The team ID the user is a member of

getTeamId

public String getTeamId()

setTeamId

public void setTeamId(String teamId)

transferTargetAddress

public FlowMetricsTopicFlowMetricRecord transferTargetAddress(String transferTargetAddress)

The address of a flow transfer target, e.g. a phone number, an email address, or a queueId

getTransferTargetAddress

public String getTransferTargetAddress()

setTransferTargetAddress

public void setTransferTargetAddress(String transferTargetAddress)

transferTargetName

public FlowMetricsTopicFlowMetricRecord transferTargetName(String transferTargetName)

The name of a flow transfer target

getTransferTargetName

public String getTransferTargetName()

setTransferTargetName

public void setTransferTargetName(String transferTargetName)

transferType

public FlowMetricsTopicFlowMetricRecord transferType(String transferType)

The type of transfer for flows that ended with a transfer

getTransferType

public String getTransferType()

setTransferType

public void setTransferType(String transferType)

usedRouting

public FlowMetricsTopicFlowMetricRecord usedRouting(FlowMetricsTopicFlowMetricRecord.UsedRoutingEnum usedRouting)

Complete routing method

getUsedRouting

public FlowMetricsTopicFlowMetricRecord.UsedRoutingEnum getUsedRouting()

setUsedRouting

public void setUsedRouting(FlowMetricsTopicFlowMetricRecord.UsedRoutingEnum usedRouting)

userId

public FlowMetricsTopicFlowMetricRecord userId(String userId)

Unique identifier for the user

getUserId

public String getUserId()

setUserId

public void setUserId(String userId)

videoPresent

public FlowMetricsTopicFlowMetricRecord videoPresent(Boolean videoPresent)

Flag indicating if video is present

getVideoPresent

public Boolean getVideoPresent()

setVideoPresent

public void setVideoPresent(Boolean videoPresent)

waitingInteractionCounts

public FlowMetricsTopicFlowMetricRecord waitingInteractionCounts(List<Long> waitingInteractionCounts)

Number of waiting interactions for each predictive routing attempt

getWaitingInteractionCounts

public List<Long> getWaitingInteractionCounts()

setWaitingInteractionCounts

public void setWaitingInteractionCounts(List<Long> waitingInteractionCounts)

wrapUpCode

public FlowMetricsTopicFlowMetricRecord wrapUpCode(String wrapUpCode)

Wrap up code

getWrapUpCode

public String getWrapUpCode()

setWrapUpCode

public void setWrapUpCode(String wrapUpCode)

proposedAgents

public FlowMetricsTopicFlowMetricRecord proposedAgents(List<FlowMetricsTopicFlowProposedAgent> proposedAgents)

Proposed agents

getProposedAgents

public List<FlowMetricsTopicFlowProposedAgent> getProposedAgents()

setProposedAgents

public void setProposedAgents(List<FlowMetricsTopicFlowProposedAgent> proposedAgents)

outcomes

public FlowMetricsTopicFlowMetricRecord outcomes(List<FlowMetricsTopicFlowOutcome> outcomes)

Flow outcomes

getOutcomes

public List<FlowMetricsTopicFlowOutcome> getOutcomes()

setOutcomes

public void setOutcomes(List<FlowMetricsTopicFlowOutcome> outcomes)

scoredAgents

public FlowMetricsTopicFlowMetricRecord scoredAgents(List<FlowMetricsTopicFlowScoredAgent> scoredAgents)

Scored agents

getScoredAgents

public List<FlowMetricsTopicFlowScoredAgent> getScoredAgents()

setScoredAgents

public void setScoredAgents(List<FlowMetricsTopicFlowScoredAgent> scoredAgents)

equals

public boolean equals(Object o)

Overrides:

equals in class Object

hashCode

public int hashCode()

Overrides:

hashCode in class Object

toString

public String toString()

Overrides:

toString in class Object