Package com.mypurecloud.sdk.v2.model

Class HistoricalShrinkageResult

java.lang.Object

com.mypurecloud.sdk.v2.model.HistoricalShrinkageResult

All Implemented Interfaces:

Serializable

public class HistoricalShrinkageResult
extends Object
implements Serializable

HistoricalShrinkageResult

See Also:

• Serialized Form

Constructor Summary

Constructors

Constructor	Description
HistoricalShrinkageResult()
HistoricalShrinkageResult(Boolean initWithEmptyList)

Method Summary

Modifier and Type	Method	Description
HistoricalShrinkageResult	aggregatedShrinkage(HistoricalShrinkageAggregateResponse aggregatedShrinkage)	Aggregated shrinkage data for all the activity categories
HistoricalShrinkageResult	businessUnitIds(List<String> businessUnitIds)	List of all business units of all the agents in response
HistoricalShrinkageResult	endDate(Date endDate)	End of the date range that was queried, in ISO-8601 format.
boolean	equals(Object o)
HistoricalShrinkageAggregateResponse	getAggregatedShrinkage()
List<String>	getBusinessUnitIds()
Date	getEndDate()
List<HistoricalShrinkageActivityCategoryResponse>	getShrinkageForActivityCategories()
Date	getStartDate()
Integer	getTotalLoggedInDurationSeconds()
Integer	getTotalScheduledDurationSeconds()
int	hashCode()
void	setAggregatedShrinkage(HistoricalShrinkageAggregateResponse aggregatedShrinkage)
void	setBusinessUnitIds(List<String> businessUnitIds)
void	setEndDate(Date endDate)
void	setShrinkageForActivityCategories(List<HistoricalShrinkageActivityCategoryResponse> shrinkageForActivityCategories)
void	setStartDate(Date startDate)
void	setTotalLoggedInDurationSeconds(Integer totalLoggedInDurationSeconds)
void	setTotalScheduledDurationSeconds(Integer totalScheduledDurationSeconds)
HistoricalShrinkageResult	shrinkageForActivityCategories(List<HistoricalShrinkageActivityCategoryResponse> shrinkageForActivityCategories)	Shrinkage for activity categories
HistoricalShrinkageResult	startDate(Date startDate)	Beginning of the date range that was queried, in ISO-8601 format
String	toString()
HistoricalShrinkageResult	totalLoggedInDurationSeconds(Integer totalLoggedInDurationSeconds)	Total duration in seconds for which agents in the management unit are actually logged-in
HistoricalShrinkageResult	totalScheduledDurationSeconds(Integer totalScheduledDurationSeconds)	Total duration in seconds for which agents in the management unit are scheduled

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Constructor Details

HistoricalShrinkageResult

public HistoricalShrinkageResult()

HistoricalShrinkageResult

public HistoricalShrinkageResult(Boolean initWithEmptyList)

Method Details

startDate

public HistoricalShrinkageResult startDate(Date startDate)

Beginning of the date range that was queried, in ISO-8601 format

getStartDate

public Date getStartDate()

setStartDate

public void setStartDate(Date startDate)

endDate

public HistoricalShrinkageResult endDate(Date endDate)

End of the date range that was queried, in ISO-8601 format. If it was not set, end date will be set to the queried time

getEndDate

public Date getEndDate()

setEndDate

public void setEndDate(Date endDate)

totalScheduledDurationSeconds

public HistoricalShrinkageResult totalScheduledDurationSeconds(Integer totalScheduledDurationSeconds)

Total duration in seconds for which agents in the management unit are scheduled

getTotalScheduledDurationSeconds

public Integer getTotalScheduledDurationSeconds()

setTotalScheduledDurationSeconds

public void setTotalScheduledDurationSeconds(Integer totalScheduledDurationSeconds)

totalLoggedInDurationSeconds

public HistoricalShrinkageResult totalLoggedInDurationSeconds(Integer totalLoggedInDurationSeconds)

Total duration in seconds for which agents in the management unit are actually logged-in

getTotalLoggedInDurationSeconds

public Integer getTotalLoggedInDurationSeconds()

setTotalLoggedInDurationSeconds

public void setTotalLoggedInDurationSeconds(Integer totalLoggedInDurationSeconds)

aggregatedShrinkage

public HistoricalShrinkageResult aggregatedShrinkage(HistoricalShrinkageAggregateResponse aggregatedShrinkage)

Aggregated shrinkage data for all the activity categories

getAggregatedShrinkage

public HistoricalShrinkageAggregateResponse getAggregatedShrinkage()

setAggregatedShrinkage

public void setAggregatedShrinkage(HistoricalShrinkageAggregateResponse aggregatedShrinkage)

shrinkageForActivityCategories

public HistoricalShrinkageResult shrinkageForActivityCategories(List<HistoricalShrinkageActivityCategoryResponse> shrinkageForActivityCategories)

Shrinkage for activity categories

getShrinkageForActivityCategories

public List<HistoricalShrinkageActivityCategoryResponse> getShrinkageForActivityCategories()

setShrinkageForActivityCategories

public void setShrinkageForActivityCategories(List<HistoricalShrinkageActivityCategoryResponse> shrinkageForActivityCategories)

businessUnitIds

public HistoricalShrinkageResult businessUnitIds(List<String> businessUnitIds)

List of all business units of all the agents in response

getBusinessUnitIds

public List<String> getBusinessUnitIds()

setBusinessUnitIds

public void setBusinessUnitIds(List<String> businessUnitIds)

equals

public boolean equals(Object o)

Overrides:

equals in class Object

hashCode

public int hashCode()

Overrides:

hashCode in class Object

toString

public String toString()

Overrides:

toString in class Object