Package com.mypurecloud.sdk.v2.model

Class IntradayPerformancePredictionData

java.lang.Object
com.mypurecloud.sdk.v2.model.IntradayPerformancePredictionData
All Implemented Interfaces:
Serializable
public class IntradayPerformancePredictionData extends Object implements Serializable
IntradayPerformancePredictionData
See Also:

  • Constructor Details

    • IntradayPerformancePredictionData

      public IntradayPerformancePredictionData()

    • IntradayPerformancePredictionData

      public IntradayPerformancePredictionData(Boolean initWithEmptyList)

  • Method Details

    • serviceLevelPercent

      public IntradayPerformancePredictionData serviceLevelPercent(Double serviceLevelPercent)
      Percentage of interactions that meets service level target as defined in the matching service goal templates

    • getServiceLevelPercent

      public Double getServiceLevelPercent()

    • setServiceLevelPercent

      public void setServiceLevelPercent(Double serviceLevelPercent)

    • averageSpeedOfAnswerSeconds

      public IntradayPerformancePredictionData averageSpeedOfAnswerSeconds(Double averageSpeedOfAnswerSeconds)
      Predicted average time in seconds it takes to answer an interaction once the interaction becomes available to be routed

    • getAverageSpeedOfAnswerSeconds

      public Double getAverageSpeedOfAnswerSeconds()

    • setAverageSpeedOfAnswerSeconds

      public void setAverageSpeedOfAnswerSeconds(Double averageSpeedOfAnswerSeconds)

    • occupancyPercent

      public IntradayPerformancePredictionData occupancyPercent(Double occupancyPercent)
      Percentage of on-queue time for all agents in this group that are occupied handling interactions

    • getOccupancyPercent

      public Double getOccupancyPercent()

    • setOccupancyPercent

      public void setOccupancyPercent(Double occupancyPercent)

    • equals

      public boolean equals(Object o)
      Overrides:
      equals in class Object

    • hashCode

      public int hashCode()
      Overrides:
      hashCode in class Object

    • toString

      public String toString()
      Overrides:
      toString in class Object