Package com.mypurecloud.sdk.v2.model

Class MediaUtilization

java.lang.Object
com.mypurecloud.sdk.v2.model.MediaUtilization
All Implemented Interfaces:
Serializable
public class MediaUtilization extends Object implements Serializable
MediaUtilization
See Also:

  • Constructor Details

    • MediaUtilization

      public MediaUtilization()

    • MediaUtilization

      public MediaUtilization(Boolean initWithEmptyList)

  • Method Details

    • maximumCapacity

      public MediaUtilization maximumCapacity(Integer maximumCapacity)
      Defines the maximum number of conversations of this type that an agent can handle at one time.

    • getMaximumCapacity

      public Integer getMaximumCapacity()

    • setMaximumCapacity

      public void setMaximumCapacity(Integer maximumCapacity)

    • interruptableMediaTypes

      public MediaUtilization interruptableMediaTypes(List<String> interruptableMediaTypes)
      Defines the list of other media types that can interrupt a conversation of this media type. Values include call, chat, email, callback, and message.

    • getInterruptableMediaTypes

      public List<String> getInterruptableMediaTypes()

    • setInterruptableMediaTypes

      public void setInterruptableMediaTypes(List<String> interruptableMediaTypes)

    • includeNonAcd

      public MediaUtilization includeNonAcd(Boolean includeNonAcd)
      If true, then track non-ACD conversations against utilization

    • getIncludeNonAcd

      public Boolean getIncludeNonAcd()

    • setIncludeNonAcd

      public void setIncludeNonAcd(Boolean includeNonAcd)

    • equals

      public boolean equals(Object o)
      Overrides:
      equals in class Object

    • hashCode

      public int hashCode()
      Overrides:
      hashCode in class Object

    • toString

      public String toString()
      Overrides:
      toString in class Object