Package com.mypurecloud.sdk.v2.model

Class ObservationValue

java.lang.Object
com.mypurecloud.sdk.v2.model.ObservationValue
All Implemented Interfaces:
Serializable
public class ObservationValue extends Object implements Serializable
ObservationValue
See Also:

  • Constructor Details

    • ObservationValue

      public ObservationValue()

    • ObservationValue

      public ObservationValue(Boolean initWithEmptyList)

  • Method Details

    • observationDate

      public ObservationValue observationDate(Date observationDate)
      The time at which the observation occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getObservationDate

      public Date getObservationDate()

    • setObservationDate

      public void setObservationDate(Date observationDate)

    • conversationId

      public ObservationValue conversationId(String conversationId)
      Unique identifier for the conversation

    • getConversationId

      public String getConversationId()

    • setConversationId

      public void setConversationId(String conversationId)

    • sessionId

      public ObservationValue sessionId(String sessionId)
      The unique identifier of this session

    • getSessionId

      public String getSessionId()

    • setSessionId

      public void setSessionId(String sessionId)

    • requestedRoutingSkillIds

      public ObservationValue requestedRoutingSkillIds(List<String> requestedRoutingSkillIds)
      Unique identifier for a skill requested for an interaction

    • getRequestedRoutingSkillIds

      public List<String> getRequestedRoutingSkillIds()

    • setRequestedRoutingSkillIds

      public void setRequestedRoutingSkillIds(List<String> requestedRoutingSkillIds)

    • requestedLanguageId

      public ObservationValue requestedLanguageId(String requestedLanguageId)
      Unique identifier for the language requested for an interaction

    • getRequestedLanguageId

      public String getRequestedLanguageId()

    • setRequestedLanguageId

      public void setRequestedLanguageId(String requestedLanguageId)

    • routingPriority

      public ObservationValue routingPriority(Long routingPriority)
      Routing priority for the current interaction

    • getRoutingPriority

      public Long getRoutingPriority()

    • setRoutingPriority

      public void setRoutingPriority(Long routingPriority)

    • participantName

      public ObservationValue participantName(String participantName)
      A human readable name identifying the participant

    • getParticipantName

      public String getParticipantName()

    • setParticipantName

      public void setParticipantName(String participantName)

    • userId

      public ObservationValue userId(String userId)
      Unique identifier for the user

    • getUserId

      public String getUserId()

    • setUserId

      public void setUserId(String userId)

    • direction

      public ObservationValue direction(ObservationValue.DirectionEnum direction)
      The direction of the communication

    • getDirection

      public ObservationValue.DirectionEnum getDirection()

    • setDirection

      public void setDirection(ObservationValue.DirectionEnum direction)

    • convertedFrom

      public ObservationValue convertedFrom(String convertedFrom)
      Session media type that was converted from in case of a media type conversion

    • getConvertedFrom

      public String getConvertedFrom()

    • setConvertedFrom

      public void setConvertedFrom(String convertedFrom)

    • convertedTo

      public ObservationValue convertedTo(String convertedTo)
      Session media type that was converted to in case of a media type conversion

    • getConvertedTo

      public String getConvertedTo()

    • setConvertedTo

      public void setConvertedTo(String convertedTo)

    • addressFrom

      public ObservationValue addressFrom(String addressFrom)
      The address that initiated an action

    • getAddressFrom

      public String getAddressFrom()

    • setAddressFrom

      public void setAddressFrom(String addressFrom)

    • addressTo

      public ObservationValue addressTo(String addressTo)
      The address receiving an action

    • getAddressTo

      public String getAddressTo()

    • setAddressTo

      public void setAddressTo(String addressTo)

    • ani

      public ObservationValue ani(String ani)
      Automatic Number Identification (caller's number)

    • getAni

      public String getAni()

    • setAni

      public void setAni(String ani)

    • dnis

      public ObservationValue dnis(String dnis)
      Dialed number identification service (number dialed by the calling party)

    • getDnis

      public String getDnis()

    • setDnis

      public void setDnis(String dnis)

    • teamId

      public ObservationValue teamId(String teamId)
      The team id the user is a member of

    • getTeamId

      public String getTeamId()

    • setTeamId

      public void setTeamId(String teamId)

    • requestedRoutings

      public ObservationValue requestedRoutings(List<ObservationValue.RequestedRoutingsEnum> requestedRoutings)
      All routing types for requested/attempted routing methods

    • getRequestedRoutings

      public List<ObservationValue.RequestedRoutingsEnum> getRequestedRoutings()

    • setRequestedRoutings

      public void setRequestedRoutings(List<ObservationValue.RequestedRoutingsEnum> requestedRoutings)

    • usedRouting

      public ObservationValue usedRouting(ObservationValue.UsedRoutingEnum usedRouting)
      Complete routing method

    • getUsedRouting

      public ObservationValue.UsedRoutingEnum getUsedRouting()

    • setUsedRouting

      public void setUsedRouting(ObservationValue.UsedRoutingEnum usedRouting)

    • scoredAgents

      public ObservationValue scoredAgents(List<AnalyticsScoredAgent> scoredAgents)

    • getScoredAgents

      public List<AnalyticsScoredAgent> getScoredAgents()

    • setScoredAgents

      public void setScoredAgents(List<AnalyticsScoredAgent> scoredAgents)

    • equals

      public boolean equals(Object o)
      Overrides:
      equals in class Object

    • hashCode

      public int hashCode()
      Overrides:
      hashCode in class Object

    • toString

      public String toString()
      Overrides:
      toString in class Object