Package com.mypurecloud.sdk.v2.model

Class ParticipantMetrics

java.lang.Object
com.mypurecloud.sdk.v2.model.ParticipantMetrics
All Implemented Interfaces:
Serializable
public class ParticipantMetrics extends Object implements Serializable
ParticipantMetrics
See Also:

  • Constructor Details

    • ParticipantMetrics

      public ParticipantMetrics()

    • ParticipantMetrics

      public ParticipantMetrics(Boolean initWithEmptyList)

  • Method Details

    • agentDurationPercentage

      public ParticipantMetrics agentDurationPercentage(Double agentDurationPercentage)
      Percentage of Agent duration in the conversation

    • getAgentDurationPercentage

      public Double getAgentDurationPercentage()

    • setAgentDurationPercentage

      public void setAgentDurationPercentage(Double agentDurationPercentage)

    • customerDurationPercentage

      public ParticipantMetrics customerDurationPercentage(Double customerDurationPercentage)
      Percentage of Customer duration in the conversation

    • getCustomerDurationPercentage

      public Double getCustomerDurationPercentage()

    • setCustomerDurationPercentage

      public void setCustomerDurationPercentage(Double customerDurationPercentage)

    • silenceDurationPercentage

      public ParticipantMetrics silenceDurationPercentage(Double silenceDurationPercentage)
      Percentage of Silence duration in the conversation

    • getSilenceDurationPercentage

      public Double getSilenceDurationPercentage()

    • setSilenceDurationPercentage

      public void setSilenceDurationPercentage(Double silenceDurationPercentage)

    • ivrDurationPercentage

      public ParticipantMetrics ivrDurationPercentage(Double ivrDurationPercentage)
      Percentage of IVR duration in the conversation

    • getIvrDurationPercentage

      public Double getIvrDurationPercentage()

    • setIvrDurationPercentage

      public void setIvrDurationPercentage(Double ivrDurationPercentage)

    • acdDurationPercentage

      public ParticipantMetrics acdDurationPercentage(Double acdDurationPercentage)
      Percentage of ACD duration in the conversation

    • getAcdDurationPercentage

      public Double getAcdDurationPercentage()

    • setAcdDurationPercentage

      public void setAcdDurationPercentage(Double acdDurationPercentage)

    • overtalkDurationPercentage

      public ParticipantMetrics overtalkDurationPercentage(Double overtalkDurationPercentage)
      Percentage of Overtalk duration in the conversation

    • getOvertalkDurationPercentage

      public Double getOvertalkDurationPercentage()

    • setOvertalkDurationPercentage

      public void setOvertalkDurationPercentage(Double overtalkDurationPercentage)

    • otherDurationPercentage

      public ParticipantMetrics otherDurationPercentage(Double otherDurationPercentage)
      Percentage of Other events duration in the conversation

    • getOtherDurationPercentage

      public Double getOtherDurationPercentage()

    • setOtherDurationPercentage

      public void setOtherDurationPercentage(Double otherDurationPercentage)

    • overtalkCount

      public ParticipantMetrics overtalkCount(Integer overtalkCount)
      Number of Overtalks in the conversation

    • getOvertalkCount

      public Integer getOvertalkCount()

    • setOvertalkCount

      public void setOvertalkCount(Integer overtalkCount)

    • equals

      public boolean equals(Object o)
      Overrides:
      equals in class Object

    • hashCode

      public int hashCode()
      Overrides:
      hashCode in class Object

    • toString

      public String toString()
      Overrides:
      toString in class Object