Package com.mypurecloud.sdk.v2.model

Class PredictiveRouting

java.lang.Object
com.mypurecloud.sdk.v2.model.PredictiveRouting
All Implemented Interfaces:
Serializable
public class PredictiveRouting extends Object implements Serializable
PredictiveRouting
See Also:

  • Constructor Details

    • PredictiveRouting

      public PredictiveRouting()

    • PredictiveRouting

      public PredictiveRouting(Boolean initWithEmptyList)

  • Method Details

    • respectSkills

      public PredictiveRouting respectSkills(Boolean respectSkills)
      A switch used to determine if agent skills will be considered.

    • getRespectSkills

      public Boolean getRespectSkills()

    • setRespectSkills

      public void setRespectSkills(Boolean respectSkills)

    • enableConversationScoreBiasing

      public PredictiveRouting enableConversationScoreBiasing(Boolean enableConversationScoreBiasing)
      A switch used to determine if conversations are weighted by conversation score when the system attempts to assign an agent a new conversation.

    • getEnableConversationScoreBiasing

      public Boolean getEnableConversationScoreBiasing()

    • setEnableConversationScoreBiasing

      public void setEnableConversationScoreBiasing(Boolean enableConversationScoreBiasing)

    • equals

      public boolean equals(Object o)
      Overrides:
      equals in class Object

    • hashCode

      public int hashCode()
      Overrides:
      hashCode in class Object

    • toString

      public String toString()
      Overrides:
      toString in class Object