Package com.mypurecloud.sdk.v2.model

Class QueueConversationCallbackEventTopicConversationRoutingData

java.lang.Object

com.mypurecloud.sdk.v2.model.QueueConversationCallbackEventTopicConversationRoutingData

All Implemented Interfaces:

Serializable

public class QueueConversationCallbackEventTopicConversationRoutingData
extends Object
implements Serializable

QueueConversationCallbackEventTopicConversationRoutingData

See Also:

• Serialized Form

Constructor Summary

Constructors

Constructor	Description
QueueConversationCallbackEventTopicConversationRoutingData()
QueueConversationCallbackEventTopicConversationRoutingData(Boolean initWithEmptyList)

Method Summary

Modifier and Type	Method	Description
boolean	equals(Object o)
QueueConversationCallbackEventTopicUriReference	getLanguage()
Long	getPriority()
QueueConversationCallbackEventTopicUriReference	getQueue()
List<QueueConversationCallbackEventTopicScoredAgent>	getScoredAgents()
List<QueueConversationCallbackEventTopicUriReference>	getSkills()
int	hashCode()
QueueConversationCallbackEventTopicConversationRoutingData	language(QueueConversationCallbackEventTopicUriReference language)	A UriReference for a resource
QueueConversationCallbackEventTopicConversationRoutingData	priority(Long priority)	The priority of the conversation to use for routing decisions
QueueConversationCallbackEventTopicConversationRoutingData	queue(QueueConversationCallbackEventTopicUriReference queue)	A UriReference for a resource
QueueConversationCallbackEventTopicConversationRoutingData	scoredAgents(List<QueueConversationCallbackEventTopicScoredAgent> scoredAgents)	A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agents
void	setLanguage(QueueConversationCallbackEventTopicUriReference language)
void	setPriority(Long priority)
void	setQueue(QueueConversationCallbackEventTopicUriReference queue)
void	setScoredAgents(List<QueueConversationCallbackEventTopicScoredAgent> scoredAgents)
void	setSkills(List<QueueConversationCallbackEventTopicUriReference> skills)
QueueConversationCallbackEventTopicConversationRoutingData	skills(List<QueueConversationCallbackEventTopicUriReference> skills)	The skills to use for routing decisions
String	toString()

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Constructor Details

QueueConversationCallbackEventTopicConversationRoutingData

public QueueConversationCallbackEventTopicConversationRoutingData()

QueueConversationCallbackEventTopicConversationRoutingData

public QueueConversationCallbackEventTopicConversationRoutingData(Boolean initWithEmptyList)

Method Details

queue

public QueueConversationCallbackEventTopicConversationRoutingData queue(QueueConversationCallbackEventTopicUriReference queue)

A UriReference for a resource

getQueue

public QueueConversationCallbackEventTopicUriReference getQueue()

setQueue

public void setQueue(QueueConversationCallbackEventTopicUriReference queue)

language

public QueueConversationCallbackEventTopicConversationRoutingData language(QueueConversationCallbackEventTopicUriReference language)

A UriReference for a resource

getLanguage

public QueueConversationCallbackEventTopicUriReference getLanguage()

setLanguage

public void setLanguage(QueueConversationCallbackEventTopicUriReference language)

priority

public QueueConversationCallbackEventTopicConversationRoutingData priority(Long priority)

The priority of the conversation to use for routing decisions

getPriority

public Long getPriority()

setPriority

public void setPriority(Long priority)

skills

public QueueConversationCallbackEventTopicConversationRoutingData skills(List<QueueConversationCallbackEventTopicUriReference> skills)

The skills to use for routing decisions

getSkills

public List<QueueConversationCallbackEventTopicUriReference> getSkills()

setSkills

public void setSkills(List<QueueConversationCallbackEventTopicUriReference> skills)

scoredAgents

public QueueConversationCallbackEventTopicConversationRoutingData scoredAgents(List<QueueConversationCallbackEventTopicScoredAgent> scoredAgents)

A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agents

getScoredAgents

public List<QueueConversationCallbackEventTopicScoredAgent> getScoredAgents()

setScoredAgents

public void setScoredAgents(List<QueueConversationCallbackEventTopicScoredAgent> scoredAgents)

equals

public boolean equals(Object o)

Overrides:

equals in class Object

hashCode

public int hashCode()

Overrides:

hashCode in class Object

toString

public String toString()

Overrides:

toString in class Object