Package com.mypurecloud.sdk.v2.model

Class QueueConversationEventTopicChat

java.lang.Object

com.mypurecloud.sdk.v2.model.QueueConversationEventTopicChat

All Implemented Interfaces:

Serializable

public class QueueConversationEventTopicChat
extends Object
implements Serializable

QueueConversationEventTopicChat

See Also:

• Serialized Form

Nested Class Summary

Nested Classes

Modifier and Type	Class	Description
static enum	QueueConversationEventTopicChat.DisconnectTypeEnum	System defined string indicating what caused the communication to disconnect.
static enum	QueueConversationEventTopicChat.InitialStateEnum	Gets or Sets initialState
static enum	QueueConversationEventTopicChat.StateEnum	Gets or Sets state

Constructor Summary

Constructors

Constructor	Description
QueueConversationEventTopicChat()
QueueConversationEventTopicChat(Boolean initWithEmptyList)

Method Summary

Modifier and Type	Method	Description
QueueConversationEventTopicChat	afterCallWork(QueueConversationEventTopicAfterCallWork afterCallWork)	A communication's after-call work data.
QueueConversationEventTopicChat	afterCallWorkRequired(Boolean afterCallWorkRequired)	Indicates if after-call is required for a communication.
QueueConversationEventTopicChat	avatarImageUrl(String avatarImageUrl)	The avatar for the chat (if available).
QueueConversationEventTopicChat	connectedTime(Date connectedTime)	The timestamp when this communication was connected in the cloud clock.
QueueConversationEventTopicChat	disconnectedTime(Date disconnectedTime)	The timestamp when this communication disconnected from the conversation in the provider clock.
QueueConversationEventTopicChat	disconnectType(QueueConversationEventTopicChat.DisconnectTypeEnum disconnectType)	System defined string indicating what caused the communication to disconnect.
boolean	equals(Object o)
QueueConversationEventTopicAfterCallWork	getAfterCallWork()
Boolean	getAfterCallWorkRequired()
String	getAvatarImageUrl()
Date	getConnectedTime()
Date	getDisconnectedTime()
QueueConversationEventTopicChat.DisconnectTypeEnum	getDisconnectType()
Boolean	getHeld()
String	getId()
QueueConversationEventTopicChat.InitialStateEnum	getInitialState()
QueueConversationEventTopicJourneyContext	getJourneyContext()
String	getPeerId()
String	getProvider()
QueueConversationEventTopicQueueMediaSettings	getQueueMediaSettings()
String	getRoomId()
String	getScriptId()
Date	getStartHoldTime()
QueueConversationEventTopicChat.StateEnum	getState()
QueueConversationEventTopicWrapup	getWrapup()
int	hashCode()
QueueConversationEventTopicChat	held(Boolean held)	True if this call is held and the person on this side hears silence.
QueueConversationEventTopicChat	id(String id)	A globally unique identifier for this communication.
QueueConversationEventTopicChat	initialState(QueueConversationEventTopicChat.InitialStateEnum initialState)
QueueConversationEventTopicChat	journeyContext(QueueConversationEventTopicJourneyContext journeyContext)
QueueConversationEventTopicChat	peerId(String peerId)	The id of the peer communication corresponding to a matching leg for this communication.
QueueConversationEventTopicChat	provider(String provider)	The source provider of the chat.
QueueConversationEventTopicChat	queueMediaSettings(QueueConversationEventTopicQueueMediaSettings queueMediaSettings)	Represents the queue setting for this media.
QueueConversationEventTopicChat	roomId(String roomId)	The room id for the chat.
QueueConversationEventTopicChat	scriptId(String scriptId)	The UUID of the script to use.
void	setAfterCallWork(QueueConversationEventTopicAfterCallWork afterCallWork)
void	setAfterCallWorkRequired(Boolean afterCallWorkRequired)
void	setAvatarImageUrl(String avatarImageUrl)
void	setConnectedTime(Date connectedTime)
void	setDisconnectedTime(Date disconnectedTime)
void	setDisconnectType(QueueConversationEventTopicChat.DisconnectTypeEnum disconnectType)
void	setHeld(Boolean held)
void	setId(String id)
void	setInitialState(QueueConversationEventTopicChat.InitialStateEnum initialState)
void	setJourneyContext(QueueConversationEventTopicJourneyContext journeyContext)
void	setPeerId(String peerId)
void	setProvider(String provider)
void	setQueueMediaSettings(QueueConversationEventTopicQueueMediaSettings queueMediaSettings)
void	setRoomId(String roomId)
void	setScriptId(String scriptId)
void	setStartHoldTime(Date startHoldTime)
void	setState(QueueConversationEventTopicChat.StateEnum state)
void	setWrapup(QueueConversationEventTopicWrapup wrapup)
QueueConversationEventTopicChat	startHoldTime(Date startHoldTime)	The timestamp the chat was placed on hold in the cloud clock if the chat is currently on hold.
QueueConversationEventTopicChat	state(QueueConversationEventTopicChat.StateEnum state)
String	toString()
QueueConversationEventTopicChat	wrapup(QueueConversationEventTopicWrapup wrapup)	Call wrap up or disposition data.

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Constructor Details

QueueConversationEventTopicChat

public QueueConversationEventTopicChat()

QueueConversationEventTopicChat

public QueueConversationEventTopicChat(Boolean initWithEmptyList)

Method Details

state

public QueueConversationEventTopicChat state(QueueConversationEventTopicChat.StateEnum state)

getState

public QueueConversationEventTopicChat.StateEnum getState()

setState

public void setState(QueueConversationEventTopicChat.StateEnum state)

initialState

public QueueConversationEventTopicChat initialState(QueueConversationEventTopicChat.InitialStateEnum initialState)

getInitialState

public QueueConversationEventTopicChat.InitialStateEnum getInitialState()

setInitialState

public void setInitialState(QueueConversationEventTopicChat.InitialStateEnum initialState)

id

public QueueConversationEventTopicChat id(String id)

A globally unique identifier for this communication.

getId

public String getId()

setId

public void setId(String id)

provider

public QueueConversationEventTopicChat provider(String provider)

The source provider of the chat.

getProvider

public String getProvider()

setProvider

public void setProvider(String provider)

scriptId

public QueueConversationEventTopicChat scriptId(String scriptId)

The UUID of the script to use.

getScriptId

public String getScriptId()

setScriptId

public void setScriptId(String scriptId)

peerId

public QueueConversationEventTopicChat peerId(String peerId)

The id of the peer communication corresponding to a matching leg for this communication.

getPeerId

public String getPeerId()

setPeerId

public void setPeerId(String peerId)

roomId

public QueueConversationEventTopicChat roomId(String roomId)

The room id for the chat.

getRoomId

public String getRoomId()

setRoomId

public void setRoomId(String roomId)

avatarImageUrl

public QueueConversationEventTopicChat avatarImageUrl(String avatarImageUrl)

The avatar for the chat (if available).

getAvatarImageUrl

public String getAvatarImageUrl()

setAvatarImageUrl

public void setAvatarImageUrl(String avatarImageUrl)

held

public QueueConversationEventTopicChat held(Boolean held)

True if this call is held and the person on this side hears silence.

getHeld

public Boolean getHeld()

setHeld

public void setHeld(Boolean held)

disconnectType

public QueueConversationEventTopicChat disconnectType(QueueConversationEventTopicChat.DisconnectTypeEnum disconnectType)

System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.

getDisconnectType

public QueueConversationEventTopicChat.DisconnectTypeEnum getDisconnectType()

setDisconnectType

public void setDisconnectType(QueueConversationEventTopicChat.DisconnectTypeEnum disconnectType)

startHoldTime

public QueueConversationEventTopicChat startHoldTime(Date startHoldTime)

The timestamp the chat was placed on hold in the cloud clock if the chat is currently on hold.

getStartHoldTime

public Date getStartHoldTime()

setStartHoldTime

public void setStartHoldTime(Date startHoldTime)

connectedTime

public QueueConversationEventTopicChat connectedTime(Date connectedTime)

The timestamp when this communication was connected in the cloud clock.

getConnectedTime

public Date getConnectedTime()

setConnectedTime

public void setConnectedTime(Date connectedTime)

disconnectedTime

public QueueConversationEventTopicChat disconnectedTime(Date disconnectedTime)

The timestamp when this communication disconnected from the conversation in the provider clock.

getDisconnectedTime

public Date getDisconnectedTime()

setDisconnectedTime

public void setDisconnectedTime(Date disconnectedTime)

journeyContext

public QueueConversationEventTopicChat journeyContext(QueueConversationEventTopicJourneyContext journeyContext)

getJourneyContext

public QueueConversationEventTopicJourneyContext getJourneyContext()

setJourneyContext

public void setJourneyContext(QueueConversationEventTopicJourneyContext journeyContext)

wrapup

public QueueConversationEventTopicChat wrapup(QueueConversationEventTopicWrapup wrapup)

Call wrap up or disposition data.

getWrapup

public QueueConversationEventTopicWrapup getWrapup()

setWrapup

public void setWrapup(QueueConversationEventTopicWrapup wrapup)

afterCallWork

public QueueConversationEventTopicChat afterCallWork(QueueConversationEventTopicAfterCallWork afterCallWork)

A communication's after-call work data.

getAfterCallWork

public QueueConversationEventTopicAfterCallWork getAfterCallWork()

setAfterCallWork

public void setAfterCallWork(QueueConversationEventTopicAfterCallWork afterCallWork)

afterCallWorkRequired

public QueueConversationEventTopicChat afterCallWorkRequired(Boolean afterCallWorkRequired)

Indicates if after-call is required for a communication. Only used when the ACW Setting is Agent Requested.

getAfterCallWorkRequired

public Boolean getAfterCallWorkRequired()

setAfterCallWorkRequired

public void setAfterCallWorkRequired(Boolean afterCallWorkRequired)

queueMediaSettings

public QueueConversationEventTopicChat queueMediaSettings(QueueConversationEventTopicQueueMediaSettings queueMediaSettings)

Represents the queue setting for this media.

getQueueMediaSettings

public QueueConversationEventTopicQueueMediaSettings getQueueMediaSettings()

setQueueMediaSettings

public void setQueueMediaSettings(QueueConversationEventTopicQueueMediaSettings queueMediaSettings)

equals

public boolean equals(Object o)

Overrides:

equals in class Object

hashCode

public int hashCode()

Overrides:

hashCode in class Object

toString

public String toString()

Overrides:

toString in class Object