Package com.mypurecloud.sdk.v2.model

Class QueueConversationEventTopicEmail

java.lang.Object

com.mypurecloud.sdk.v2.model.QueueConversationEventTopicEmail

All Implemented Interfaces:

Serializable

public class QueueConversationEventTopicEmail
extends Object
implements Serializable

QueueConversationEventTopicEmail

See Also:

• Serialized Form

Nested Class Summary

Nested Classes

Modifier and Type	Class	Description
static enum	QueueConversationEventTopicEmail.DirectionEnum	Whether an email is inbound or outbound.
static enum	QueueConversationEventTopicEmail.DisconnectTypeEnum	System defined string indicating what caused the communication to disconnect.
static enum	QueueConversationEventTopicEmail.InitialStateEnum	Gets or Sets initialState
static enum	QueueConversationEventTopicEmail.StateEnum	Gets or Sets state

Constructor Summary

Constructors

Constructor	Description
QueueConversationEventTopicEmail()
QueueConversationEventTopicEmail(Boolean initWithEmptyList)

Method Summary

Modifier and Type	Method	Description
QueueConversationEventTopicEmail	afterCallWork(QueueConversationEventTopicAfterCallWork afterCallWork)	A communication's after-call work data.
QueueConversationEventTopicEmail	afterCallWorkRequired(Boolean afterCallWorkRequired)	Indicates if after-call is required for a communication.
QueueConversationEventTopicEmail	autoGenerated(Boolean autoGenerated)	Indicates that the email was auto-generated like an Out of Office reply.
QueueConversationEventTopicEmail	connectedTime(Date connectedTime)	The timestamp when this communication was connected in the cloud clock.
QueueConversationEventTopicEmail	direction(QueueConversationEventTopicEmail.DirectionEnum direction)	Whether an email is inbound or outbound.
QueueConversationEventTopicEmail	disconnectedTime(Date disconnectedTime)	The timestamp when this communication disconnected from the conversation in the provider clock.
QueueConversationEventTopicEmail	disconnectType(QueueConversationEventTopicEmail.DisconnectTypeEnum disconnectType)	System defined string indicating what caused the communication to disconnect.
QueueConversationEventTopicEmail	draftAttachments(List<QueueConversationEventTopicAttachment> draftAttachments)	A list of uploaded attachments on the email draft.
boolean	equals(Object o)
QueueConversationEventTopicEmail	errorInfo(QueueConversationEventTopicErrorDetails errorInfo)	Detailed information about an error response.
QueueConversationEventTopicAfterCallWork	getAfterCallWork()
Boolean	getAfterCallWorkRequired()
Boolean	getAutoGenerated()
Date	getConnectedTime()
QueueConversationEventTopicEmail.DirectionEnum	getDirection()
Date	getDisconnectedTime()
QueueConversationEventTopicEmail.DisconnectTypeEnum	getDisconnectType()
List<QueueConversationEventTopicAttachment>	getDraftAttachments()
QueueConversationEventTopicErrorDetails	getErrorInfo()
Boolean	getHeld()
String	getId()
QueueConversationEventTopicEmail.InitialStateEnum	getInitialState()
String	getMessageId()
Long	getMessagesSent()
Date	getParkTime()
String	getPeerId()
String	getProvider()
QueueConversationEventTopicQueueMediaSettings	getQueueMediaSettings()
Date	getResumeTime()
String	getScriptId()
Boolean	getSpam()
Date	getStartHoldTime()
QueueConversationEventTopicEmail.StateEnum	getState()
String	getSubject()
QueueConversationEventTopicWrapup	getWrapup()
int	hashCode()
QueueConversationEventTopicEmail	held(Boolean held)	True if this call is held and the person on this side hears silence.
QueueConversationEventTopicEmail	id(String id)	A globally unique identifier for this communication.
QueueConversationEventTopicEmail	initialState(QueueConversationEventTopicEmail.InitialStateEnum initialState)
QueueConversationEventTopicEmail	messageId(String messageId)	A globally unique identifier for the stored content of this communication.
QueueConversationEventTopicEmail	messagesSent(Long messagesSent)	The number of email messages sent by this participant.
QueueConversationEventTopicEmail	parkTime(Date parkTime)	The time when an parked email was parked.
QueueConversationEventTopicEmail	peerId(String peerId)	The id of the peer communication corresponding to a matching leg for this communication.
QueueConversationEventTopicEmail	provider(String provider)	The source provider of the email.
QueueConversationEventTopicEmail	queueMediaSettings(QueueConversationEventTopicQueueMediaSettings queueMediaSettings)	Represents the queue setting for this media.
QueueConversationEventTopicEmail	resumeTime(Date resumeTime)	The time when a parked email should resume.
QueueConversationEventTopicEmail	scriptId(String scriptId)	The UUID of the script to use.
void	setAfterCallWork(QueueConversationEventTopicAfterCallWork afterCallWork)
void	setAfterCallWorkRequired(Boolean afterCallWorkRequired)
void	setAutoGenerated(Boolean autoGenerated)
void	setConnectedTime(Date connectedTime)
void	setDirection(QueueConversationEventTopicEmail.DirectionEnum direction)
void	setDisconnectedTime(Date disconnectedTime)
void	setDisconnectType(QueueConversationEventTopicEmail.DisconnectTypeEnum disconnectType)
void	setDraftAttachments(List<QueueConversationEventTopicAttachment> draftAttachments)
void	setErrorInfo(QueueConversationEventTopicErrorDetails errorInfo)
void	setHeld(Boolean held)
void	setId(String id)
void	setInitialState(QueueConversationEventTopicEmail.InitialStateEnum initialState)
void	setMessageId(String messageId)
void	setMessagesSent(Long messagesSent)
void	setParkTime(Date parkTime)
void	setPeerId(String peerId)
void	setProvider(String provider)
void	setQueueMediaSettings(QueueConversationEventTopicQueueMediaSettings queueMediaSettings)
void	setResumeTime(Date resumeTime)
void	setScriptId(String scriptId)
void	setSpam(Boolean spam)
void	setStartHoldTime(Date startHoldTime)
void	setState(QueueConversationEventTopicEmail.StateEnum state)
void	setSubject(String subject)
void	setWrapup(QueueConversationEventTopicWrapup wrapup)
QueueConversationEventTopicEmail	spam(Boolean spam)	Indicates if the inbound email was marked as spam.
QueueConversationEventTopicEmail	startHoldTime(Date startHoldTime)	The timestamp the email was placed on hold in the cloud clock if the email is currently on hold.
QueueConversationEventTopicEmail	state(QueueConversationEventTopicEmail.StateEnum state)
QueueConversationEventTopicEmail	subject(String subject)	The subject for the initial email that started this conversation.
String	toString()
QueueConversationEventTopicEmail	wrapup(QueueConversationEventTopicWrapup wrapup)	Call wrap up or disposition data.

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Constructor Details

QueueConversationEventTopicEmail

public QueueConversationEventTopicEmail()

QueueConversationEventTopicEmail

public QueueConversationEventTopicEmail(Boolean initWithEmptyList)

Method Details

id

public QueueConversationEventTopicEmail id(String id)

A globally unique identifier for this communication.

getId

public String getId()

setId

public void setId(String id)

state

public QueueConversationEventTopicEmail state(QueueConversationEventTopicEmail.StateEnum state)

getState

public QueueConversationEventTopicEmail.StateEnum getState()

setState

public void setState(QueueConversationEventTopicEmail.StateEnum state)

initialState

public QueueConversationEventTopicEmail initialState(QueueConversationEventTopicEmail.InitialStateEnum initialState)

getInitialState

public QueueConversationEventTopicEmail.InitialStateEnum getInitialState()

setInitialState

public void setInitialState(QueueConversationEventTopicEmail.InitialStateEnum initialState)

held

public QueueConversationEventTopicEmail held(Boolean held)

True if this call is held and the person on this side hears silence.

getHeld

public Boolean getHeld()

setHeld

public void setHeld(Boolean held)

autoGenerated

public QueueConversationEventTopicEmail autoGenerated(Boolean autoGenerated)

Indicates that the email was auto-generated like an Out of Office reply.

getAutoGenerated

public Boolean getAutoGenerated()

setAutoGenerated

public void setAutoGenerated(Boolean autoGenerated)

subject

public QueueConversationEventTopicEmail subject(String subject)

The subject for the initial email that started this conversation.

getSubject

public String getSubject()

setSubject

public void setSubject(String subject)

provider

public QueueConversationEventTopicEmail provider(String provider)

The source provider of the email.

getProvider

public String getProvider()

setProvider

public void setProvider(String provider)

scriptId

public QueueConversationEventTopicEmail scriptId(String scriptId)

The UUID of the script to use.

getScriptId

public String getScriptId()

setScriptId

public void setScriptId(String scriptId)

peerId

public QueueConversationEventTopicEmail peerId(String peerId)

The id of the peer communication corresponding to a matching leg for this communication.

getPeerId

public String getPeerId()

setPeerId

public void setPeerId(String peerId)

messagesSent

public QueueConversationEventTopicEmail messagesSent(Long messagesSent)

The number of email messages sent by this participant.

getMessagesSent

public Long getMessagesSent()

setMessagesSent

public void setMessagesSent(Long messagesSent)

errorInfo

public QueueConversationEventTopicEmail errorInfo(QueueConversationEventTopicErrorDetails errorInfo)

Detailed information about an error response.

getErrorInfo

public QueueConversationEventTopicErrorDetails getErrorInfo()

setErrorInfo

public void setErrorInfo(QueueConversationEventTopicErrorDetails errorInfo)

disconnectType

public QueueConversationEventTopicEmail disconnectType(QueueConversationEventTopicEmail.DisconnectTypeEnum disconnectType)

System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.

getDisconnectType

public QueueConversationEventTopicEmail.DisconnectTypeEnum getDisconnectType()

setDisconnectType

public void setDisconnectType(QueueConversationEventTopicEmail.DisconnectTypeEnum disconnectType)

startHoldTime

public QueueConversationEventTopicEmail startHoldTime(Date startHoldTime)

The timestamp the email was placed on hold in the cloud clock if the email is currently on hold.

getStartHoldTime

public Date getStartHoldTime()

setStartHoldTime

public void setStartHoldTime(Date startHoldTime)

connectedTime

public QueueConversationEventTopicEmail connectedTime(Date connectedTime)

The timestamp when this communication was connected in the cloud clock.

getConnectedTime

public Date getConnectedTime()

setConnectedTime

public void setConnectedTime(Date connectedTime)

disconnectedTime

public QueueConversationEventTopicEmail disconnectedTime(Date disconnectedTime)

The timestamp when this communication disconnected from the conversation in the provider clock.

getDisconnectedTime

public Date getDisconnectedTime()

setDisconnectedTime

public void setDisconnectedTime(Date disconnectedTime)

messageId

public QueueConversationEventTopicEmail messageId(String messageId)

A globally unique identifier for the stored content of this communication.

getMessageId

public String getMessageId()

setMessageId

public void setMessageId(String messageId)

direction

public QueueConversationEventTopicEmail direction(QueueConversationEventTopicEmail.DirectionEnum direction)

Whether an email is inbound or outbound.

getDirection

public QueueConversationEventTopicEmail.DirectionEnum getDirection()

setDirection

public void setDirection(QueueConversationEventTopicEmail.DirectionEnum direction)

draftAttachments

public QueueConversationEventTopicEmail draftAttachments(List<QueueConversationEventTopicAttachment> draftAttachments)

A list of uploaded attachments on the email draft.

getDraftAttachments

public List<QueueConversationEventTopicAttachment> getDraftAttachments()

setDraftAttachments

public void setDraftAttachments(List<QueueConversationEventTopicAttachment> draftAttachments)

spam

public QueueConversationEventTopicEmail spam(Boolean spam)

Indicates if the inbound email was marked as spam.

getSpam

public Boolean getSpam()

setSpam

public void setSpam(Boolean spam)

wrapup

public QueueConversationEventTopicEmail wrapup(QueueConversationEventTopicWrapup wrapup)

Call wrap up or disposition data.

getWrapup

public QueueConversationEventTopicWrapup getWrapup()

setWrapup

public void setWrapup(QueueConversationEventTopicWrapup wrapup)

afterCallWork

public QueueConversationEventTopicEmail afterCallWork(QueueConversationEventTopicAfterCallWork afterCallWork)

A communication's after-call work data.

getAfterCallWork

public QueueConversationEventTopicAfterCallWork getAfterCallWork()

setAfterCallWork

public void setAfterCallWork(QueueConversationEventTopicAfterCallWork afterCallWork)

afterCallWorkRequired

public QueueConversationEventTopicEmail afterCallWorkRequired(Boolean afterCallWorkRequired)

Indicates if after-call is required for a communication. Only used when the ACW Setting is Agent Requested.

getAfterCallWorkRequired

public Boolean getAfterCallWorkRequired()

setAfterCallWorkRequired

public void setAfterCallWorkRequired(Boolean afterCallWorkRequired)

queueMediaSettings

public QueueConversationEventTopicEmail queueMediaSettings(QueueConversationEventTopicQueueMediaSettings queueMediaSettings)

Represents the queue setting for this media.

getQueueMediaSettings

public QueueConversationEventTopicQueueMediaSettings getQueueMediaSettings()

setQueueMediaSettings

public void setQueueMediaSettings(QueueConversationEventTopicQueueMediaSettings queueMediaSettings)

resumeTime

public QueueConversationEventTopicEmail resumeTime(Date resumeTime)

The time when a parked email should resume.

getResumeTime

public Date getResumeTime()

setResumeTime

public void setResumeTime(Date resumeTime)

parkTime

public QueueConversationEventTopicEmail parkTime(Date parkTime)

The time when an parked email was parked.

getParkTime

public Date getParkTime()

setParkTime

public void setParkTime(Date parkTime)

equals

public boolean equals(Object o)

Overrides:

equals in class Object

hashCode

public int hashCode()

Overrides:

hashCode in class Object

toString

public String toString()

Overrides:

toString in class Object