Package com.mypurecloud.sdk.v2.model

Class QueueConversationSocialExpressionEventTopicChat

java.lang.Object

com.mypurecloud.sdk.v2.model.QueueConversationSocialExpressionEventTopicChat

All Implemented Interfaces:

Serializable

public class QueueConversationSocialExpressionEventTopicChat
extends Object
implements Serializable

QueueConversationSocialExpressionEventTopicChat

See Also:

• Serialized Form

Nested Class Summary

Nested Classes

Modifier and Type	Class	Description
static enum	QueueConversationSocialExpressionEventTopicChat.DisconnectTypeEnum	System defined string indicating what caused the communication to disconnect.
static enum	QueueConversationSocialExpressionEventTopicChat.InitialStateEnum	Gets or Sets initialState
static enum	QueueConversationSocialExpressionEventTopicChat.StateEnum	Gets or Sets state

Constructor Summary

Constructors

Constructor	Description
QueueConversationSocialExpressionEventTopicChat()
QueueConversationSocialExpressionEventTopicChat(Boolean initWithEmptyList)

Method Summary

Modifier and Type	Method	Description
QueueConversationSocialExpressionEventTopicChat	afterCallWork(QueueConversationSocialExpressionEventTopicAfterCallWork afterCallWork)	A communication's after-call work data.
QueueConversationSocialExpressionEventTopicChat	afterCallWorkRequired(Boolean afterCallWorkRequired)	Indicates if after-call is required for a communication.
QueueConversationSocialExpressionEventTopicChat	avatarImageUrl(String avatarImageUrl)	The avatar for the chat (if available).
QueueConversationSocialExpressionEventTopicChat	connectedTime(Date connectedTime)	The timestamp when this communication was connected in the cloud clock.
QueueConversationSocialExpressionEventTopicChat	disconnectedTime(Date disconnectedTime)	The timestamp when this communication disconnected from the conversation in the provider clock.
QueueConversationSocialExpressionEventTopicChat	disconnectType(QueueConversationSocialExpressionEventTopicChat.DisconnectTypeEnum disconnectType)	System defined string indicating what caused the communication to disconnect.
boolean	equals(Object o)
QueueConversationSocialExpressionEventTopicAfterCallWork	getAfterCallWork()
Boolean	getAfterCallWorkRequired()
String	getAvatarImageUrl()
Date	getConnectedTime()
Date	getDisconnectedTime()
QueueConversationSocialExpressionEventTopicChat.DisconnectTypeEnum	getDisconnectType()
Boolean	getHeld()
String	getId()
QueueConversationSocialExpressionEventTopicChat.InitialStateEnum	getInitialState()
QueueConversationSocialExpressionEventTopicJourneyContext	getJourneyContext()
String	getPeerId()
String	getProvider()
QueueConversationSocialExpressionEventTopicQueueMediaSettings	getQueueMediaSettings()
String	getRoomId()
String	getScriptId()
Date	getStartHoldTime()
QueueConversationSocialExpressionEventTopicChat.StateEnum	getState()
QueueConversationSocialExpressionEventTopicWrapup	getWrapup()
int	hashCode()
QueueConversationSocialExpressionEventTopicChat	held(Boolean held)	True if this call is held and the person on this side hears silence.
QueueConversationSocialExpressionEventTopicChat	id(String id)	A globally unique identifier for this communication.
QueueConversationSocialExpressionEventTopicChat	initialState(QueueConversationSocialExpressionEventTopicChat.InitialStateEnum initialState)
QueueConversationSocialExpressionEventTopicChat	journeyContext(QueueConversationSocialExpressionEventTopicJourneyContext journeyContext)
QueueConversationSocialExpressionEventTopicChat	peerId(String peerId)	The id of the peer communication corresponding to a matching leg for this communication.
QueueConversationSocialExpressionEventTopicChat	provider(String provider)	The source provider of the chat.
QueueConversationSocialExpressionEventTopicChat	queueMediaSettings(QueueConversationSocialExpressionEventTopicQueueMediaSettings queueMediaSettings)	Represents the queue setting for this media.
QueueConversationSocialExpressionEventTopicChat	roomId(String roomId)	The room id for the chat.
QueueConversationSocialExpressionEventTopicChat	scriptId(String scriptId)	The UUID of the script to use.
void	setAfterCallWork(QueueConversationSocialExpressionEventTopicAfterCallWork afterCallWork)
void	setAfterCallWorkRequired(Boolean afterCallWorkRequired)
void	setAvatarImageUrl(String avatarImageUrl)
void	setConnectedTime(Date connectedTime)
void	setDisconnectedTime(Date disconnectedTime)
void	setDisconnectType(QueueConversationSocialExpressionEventTopicChat.DisconnectTypeEnum disconnectType)
void	setHeld(Boolean held)
void	setId(String id)
void	setInitialState(QueueConversationSocialExpressionEventTopicChat.InitialStateEnum initialState)
void	setJourneyContext(QueueConversationSocialExpressionEventTopicJourneyContext journeyContext)
void	setPeerId(String peerId)
void	setProvider(String provider)
void	setQueueMediaSettings(QueueConversationSocialExpressionEventTopicQueueMediaSettings queueMediaSettings)
void	setRoomId(String roomId)
void	setScriptId(String scriptId)
void	setStartHoldTime(Date startHoldTime)
void	setState(QueueConversationSocialExpressionEventTopicChat.StateEnum state)
void	setWrapup(QueueConversationSocialExpressionEventTopicWrapup wrapup)
QueueConversationSocialExpressionEventTopicChat	startHoldTime(Date startHoldTime)	The timestamp the chat was placed on hold in the cloud clock if the chat is currently on hold.
QueueConversationSocialExpressionEventTopicChat	state(QueueConversationSocialExpressionEventTopicChat.StateEnum state)
String	toString()
QueueConversationSocialExpressionEventTopicChat	wrapup(QueueConversationSocialExpressionEventTopicWrapup wrapup)	Call wrap up or disposition data.

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Constructor Details

QueueConversationSocialExpressionEventTopicChat

public QueueConversationSocialExpressionEventTopicChat()

QueueConversationSocialExpressionEventTopicChat

public QueueConversationSocialExpressionEventTopicChat(Boolean initWithEmptyList)

Method Details

state

public QueueConversationSocialExpressionEventTopicChat state(QueueConversationSocialExpressionEventTopicChat.StateEnum state)

getState

public QueueConversationSocialExpressionEventTopicChat.StateEnum getState()

setState

public void setState(QueueConversationSocialExpressionEventTopicChat.StateEnum state)

initialState

public QueueConversationSocialExpressionEventTopicChat initialState(QueueConversationSocialExpressionEventTopicChat.InitialStateEnum initialState)

getInitialState

public QueueConversationSocialExpressionEventTopicChat.InitialStateEnum getInitialState()

setInitialState

public void setInitialState(QueueConversationSocialExpressionEventTopicChat.InitialStateEnum initialState)

id

public QueueConversationSocialExpressionEventTopicChat id(String id)

A globally unique identifier for this communication.

getId

public String getId()

setId

public void setId(String id)

provider

public QueueConversationSocialExpressionEventTopicChat provider(String provider)

The source provider of the chat.

getProvider

public String getProvider()

setProvider

public void setProvider(String provider)

scriptId

public QueueConversationSocialExpressionEventTopicChat scriptId(String scriptId)

The UUID of the script to use.

getScriptId

public String getScriptId()

setScriptId

public void setScriptId(String scriptId)

peerId

public QueueConversationSocialExpressionEventTopicChat peerId(String peerId)

The id of the peer communication corresponding to a matching leg for this communication.

getPeerId

public String getPeerId()

setPeerId

public void setPeerId(String peerId)

roomId

public QueueConversationSocialExpressionEventTopicChat roomId(String roomId)

The room id for the chat.

getRoomId

public String getRoomId()

setRoomId

public void setRoomId(String roomId)

avatarImageUrl

public QueueConversationSocialExpressionEventTopicChat avatarImageUrl(String avatarImageUrl)

The avatar for the chat (if available).

getAvatarImageUrl

public String getAvatarImageUrl()

setAvatarImageUrl

public void setAvatarImageUrl(String avatarImageUrl)

held

public QueueConversationSocialExpressionEventTopicChat held(Boolean held)

True if this call is held and the person on this side hears silence.

getHeld

public Boolean getHeld()

setHeld

public void setHeld(Boolean held)

disconnectType

public QueueConversationSocialExpressionEventTopicChat disconnectType(QueueConversationSocialExpressionEventTopicChat.DisconnectTypeEnum disconnectType)

System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.

getDisconnectType

public QueueConversationSocialExpressionEventTopicChat.DisconnectTypeEnum getDisconnectType()

setDisconnectType

public void setDisconnectType(QueueConversationSocialExpressionEventTopicChat.DisconnectTypeEnum disconnectType)

startHoldTime

public QueueConversationSocialExpressionEventTopicChat startHoldTime(Date startHoldTime)

The timestamp the chat was placed on hold in the cloud clock if the chat is currently on hold.

getStartHoldTime

public Date getStartHoldTime()

setStartHoldTime

public void setStartHoldTime(Date startHoldTime)

connectedTime

public QueueConversationSocialExpressionEventTopicChat connectedTime(Date connectedTime)

The timestamp when this communication was connected in the cloud clock.

getConnectedTime

public Date getConnectedTime()

setConnectedTime

public void setConnectedTime(Date connectedTime)

disconnectedTime

public QueueConversationSocialExpressionEventTopicChat disconnectedTime(Date disconnectedTime)

The timestamp when this communication disconnected from the conversation in the provider clock.

getDisconnectedTime

public Date getDisconnectedTime()

setDisconnectedTime

public void setDisconnectedTime(Date disconnectedTime)

journeyContext

public QueueConversationSocialExpressionEventTopicChat journeyContext(QueueConversationSocialExpressionEventTopicJourneyContext journeyContext)

getJourneyContext

public QueueConversationSocialExpressionEventTopicJourneyContext getJourneyContext()

setJourneyContext

public void setJourneyContext(QueueConversationSocialExpressionEventTopicJourneyContext journeyContext)

wrapup

public QueueConversationSocialExpressionEventTopicChat wrapup(QueueConversationSocialExpressionEventTopicWrapup wrapup)

Call wrap up or disposition data.

getWrapup

public QueueConversationSocialExpressionEventTopicWrapup getWrapup()

setWrapup

public void setWrapup(QueueConversationSocialExpressionEventTopicWrapup wrapup)

afterCallWork

public QueueConversationSocialExpressionEventTopicChat afterCallWork(QueueConversationSocialExpressionEventTopicAfterCallWork afterCallWork)

A communication's after-call work data.

getAfterCallWork

public QueueConversationSocialExpressionEventTopicAfterCallWork getAfterCallWork()

setAfterCallWork

public void setAfterCallWork(QueueConversationSocialExpressionEventTopicAfterCallWork afterCallWork)

afterCallWorkRequired

public QueueConversationSocialExpressionEventTopicChat afterCallWorkRequired(Boolean afterCallWorkRequired)

Indicates if after-call is required for a communication. Only used when the ACW Setting is Agent Requested.

getAfterCallWorkRequired

public Boolean getAfterCallWorkRequired()

setAfterCallWorkRequired

public void setAfterCallWorkRequired(Boolean afterCallWorkRequired)

queueMediaSettings

public QueueConversationSocialExpressionEventTopicChat queueMediaSettings(QueueConversationSocialExpressionEventTopicQueueMediaSettings queueMediaSettings)

Represents the queue setting for this media.

getQueueMediaSettings

public QueueConversationSocialExpressionEventTopicQueueMediaSettings getQueueMediaSettings()

setQueueMediaSettings

public void setQueueMediaSettings(QueueConversationSocialExpressionEventTopicQueueMediaSettings queueMediaSettings)

equals

public boolean equals(Object o)

Overrides:

equals in class Object

hashCode

public int hashCode()

Overrides:

hashCode in class Object

toString

public String toString()

Overrides:

toString in class Object