Package com.mypurecloud.sdk.v2.model

Class QueueConversationSocialExpressionEventTopicConversationRoutingData

java.lang.Object

com.mypurecloud.sdk.v2.model.QueueConversationSocialExpressionEventTopicConversationRoutingData

All Implemented Interfaces:

Serializable

public class QueueConversationSocialExpressionEventTopicConversationRoutingData
extends Object
implements Serializable

Information on how a communication should be routed to an agent.

See Also:

• Serialized Form

Constructor Summary

Constructors

Constructor	Description
QueueConversationSocialExpressionEventTopicConversationRoutingData()
QueueConversationSocialExpressionEventTopicConversationRoutingData(Boolean initWithEmptyList)

Method Summary

Modifier and Type	Method	Description
boolean	equals(Object o)
QueueConversationSocialExpressionEventTopicUriReference	getLanguage()
Long	getPriority()
QueueConversationSocialExpressionEventTopicUriReference	getQueue()
List<QueueConversationSocialExpressionEventTopicScoredAgent>	getScoredAgents()
List<QueueConversationSocialExpressionEventTopicUriReference>	getSkills()
int	hashCode()
QueueConversationSocialExpressionEventTopicConversationRoutingData	language(QueueConversationSocialExpressionEventTopicUriReference language)	A UriReference for a resource
QueueConversationSocialExpressionEventTopicConversationRoutingData	priority(Long priority)	The priority of the conversation to use for routing decisions
QueueConversationSocialExpressionEventTopicConversationRoutingData	queue(QueueConversationSocialExpressionEventTopicUriReference queue)
QueueConversationSocialExpressionEventTopicConversationRoutingData	scoredAgents(List<QueueConversationSocialExpressionEventTopicScoredAgent> scoredAgents)	A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agents
void	setLanguage(QueueConversationSocialExpressionEventTopicUriReference language)
void	setPriority(Long priority)
void	setQueue(QueueConversationSocialExpressionEventTopicUriReference queue)
void	setScoredAgents(List<QueueConversationSocialExpressionEventTopicScoredAgent> scoredAgents)
void	setSkills(List<QueueConversationSocialExpressionEventTopicUriReference> skills)
QueueConversationSocialExpressionEventTopicConversationRoutingData	skills(List<QueueConversationSocialExpressionEventTopicUriReference> skills)	The skills to use for routing decisions
String	toString()

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Constructor Details

QueueConversationSocialExpressionEventTopicConversationRoutingData

public QueueConversationSocialExpressionEventTopicConversationRoutingData()

QueueConversationSocialExpressionEventTopicConversationRoutingData

public QueueConversationSocialExpressionEventTopicConversationRoutingData(Boolean initWithEmptyList)

Method Details

queue

public QueueConversationSocialExpressionEventTopicConversationRoutingData queue(QueueConversationSocialExpressionEventTopicUriReference queue)

getQueue

public QueueConversationSocialExpressionEventTopicUriReference getQueue()

setQueue

public void setQueue(QueueConversationSocialExpressionEventTopicUriReference queue)

language

public QueueConversationSocialExpressionEventTopicConversationRoutingData language(QueueConversationSocialExpressionEventTopicUriReference language)

A UriReference for a resource

getLanguage

public QueueConversationSocialExpressionEventTopicUriReference getLanguage()

setLanguage

public void setLanguage(QueueConversationSocialExpressionEventTopicUriReference language)

priority

public QueueConversationSocialExpressionEventTopicConversationRoutingData priority(Long priority)

The priority of the conversation to use for routing decisions

getPriority

public Long getPriority()

setPriority

public void setPriority(Long priority)

skills

public QueueConversationSocialExpressionEventTopicConversationRoutingData skills(List<QueueConversationSocialExpressionEventTopicUriReference> skills)

The skills to use for routing decisions

getSkills

public List<QueueConversationSocialExpressionEventTopicUriReference> getSkills()

setSkills

public void setSkills(List<QueueConversationSocialExpressionEventTopicUriReference> skills)

scoredAgents

public QueueConversationSocialExpressionEventTopicConversationRoutingData scoredAgents(List<QueueConversationSocialExpressionEventTopicScoredAgent> scoredAgents)

A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agents

getScoredAgents

public List<QueueConversationSocialExpressionEventTopicScoredAgent> getScoredAgents()

setScoredAgents

public void setScoredAgents(List<QueueConversationSocialExpressionEventTopicScoredAgent> scoredAgents)

equals

public boolean equals(Object o)

Overrides:

equals in class Object

hashCode

public int hashCode()

Overrides:

hashCode in class Object

toString

public String toString()

Overrides:

toString in class Object