Package com.mypurecloud.sdk.v2.model
Class QueueConversationVideoEventTopicParticipant
java.lang.Object
com.mypurecloud.sdk.v2.model.QueueConversationVideoEventTopicParticipant
- All Implemented Interfaces:
Serializable
QueueConversationVideoEventTopicParticipant
- See Also:
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Nested Class Summary
Nested ClassesModifier and TypeClassDescriptionstatic enumThe current screen recording state for this participant. -
Constructor Summary
Constructors -
Method Summary
Modifier and TypeMethodDescriptionThe address for the this participant.alertingTimeoutMs(Long alertingTimeoutMs) Specifies how long the agent has to answer an interaction before being marked as not responding.attributes(Map<String, String> attributes) Additional participant attributesbargedParticipantId(String bargedParticipantId) If this participant created a barge in conference, then this will be the id of the participant that is barged in.callbacks(List<QueueConversationVideoEventTopicCallback> callbacks) coachedParticipantId(String coachedParticipantId) If this participant is a coach, then this will be the id of the participant that is being coached.cobrowsesessions(List<QueueConversationVideoEventTopicCobrowse> cobrowsesessions) connectedTime(Date connectedTime) The timestamp when this participant was connected to the conversation in the provider clock.consultParticipantId(String consultParticipantId) If this participant is part of a consult transfer, then this will be the participant id of the participant being transferred.conversationRoutingData(QueueConversationVideoEventTopicConversationRoutingData conversationRoutingData) endAcwTime(Date endAcwTime) The timestamp when this participant ended after-call work.The timestamp when this participant disconnected from the conversation in the provider clock.booleanexternalContactId(String externalContactId) If this participant represents an external contact, then this will be the globally unique identifier for the external contact.externalContactInitialDivisionId(String externalContactInitialDivisionId) If this participant represents an external contact, then this will be the initial division for the external contact.externalOrganizationId(String externalOrganizationId) If this participant represents an external org, then this will be the globally unique identifier for the external org.flaggedReason(String flaggedReason) If this participant has flagged the conversation, the reason code given.getCalls()getChats()getId()getName()If present, the group id that the participant represents.inthashCode()A globally unique identifier for this conversation.internalMessages(List<QueueConversationVideoEventTopicInternalMessage> internalMessages) mediaRoles(List<String> mediaRoles) List of roles this participant's media has had on the conversation, ie monitor, coach, etc.messages(List<QueueConversationVideoEventTopicMessage> messages) monitoredParticipantId(String monitoredParticipantId) If this participant is a monitor, then this will be the id of the participant that is being monitored.A human readable name identifying the participant.A well known string that specifies the purpose or type of this participant.If present, the queue id that the communication channel came in on.screenMonitoredParticipantId(String screenMonitoredParticipantId) If this participant is a screen monitor, then this will be the id of the participant that is being screen monitored.screenMonitorings(List<QueueConversationVideoEventTopicScreenMonitoring> screenMonitorings) screenRecordingState(QueueConversationVideoEventTopicParticipant.ScreenRecordingStateEnum screenRecordingState) The current screen recording state for this participant.screenshares(List<QueueConversationVideoEventTopicScreenShare> screenshares) voidsetAddress(String address) voidsetAlertingTimeoutMs(Long alertingTimeoutMs) voidsetAttributes(Map<String, String> attributes) voidsetBargedParticipantId(String bargedParticipantId) voidsetCallbacks(List<QueueConversationVideoEventTopicCallback> callbacks) voidvoidvoidsetCoachedParticipantId(String coachedParticipantId) voidsetCobrowsesessions(List<QueueConversationVideoEventTopicCobrowse> cobrowsesessions) voidsetConnectedTime(Date connectedTime) voidsetConsultParticipantId(String consultParticipantId) voidsetConversationRoutingData(QueueConversationVideoEventTopicConversationRoutingData conversationRoutingData) voidvoidsetEndAcwTime(Date endAcwTime) voidsetEndTime(Date endTime) voidsetExternalContactId(String externalContactId) voidsetExternalContactInitialDivisionId(String externalContactInitialDivisionId) voidsetExternalOrganizationId(String externalOrganizationId) voidsetFlaggedReason(String flaggedReason) voidsetGroupId(String groupId) voidvoidsetInternalMessages(List<QueueConversationVideoEventTopicInternalMessage> internalMessages) voidsetMediaRoles(List<String> mediaRoles) voidvoidsetMonitoredParticipantId(String monitoredParticipantId) voidvoidsetPurpose(String purpose) voidsetQueueId(String queueId) voidsetScreenMonitoredParticipantId(String screenMonitoredParticipantId) voidsetScreenMonitorings(List<QueueConversationVideoEventTopicScreenMonitoring> screenMonitorings) voidsetScreenRecordingState(QueueConversationVideoEventTopicParticipant.ScreenRecordingStateEnum screenRecordingState) voidsetScreenshares(List<QueueConversationVideoEventTopicScreenShare> screenshares) voidsetSocialExpressions(List<QueueConversationVideoEventTopicSocialExpression> socialExpressions) voidsetStartAcwTime(Date startAcwTime) voidvoidvoidvoidvoidvoidsetWrapupExpected(Boolean wrapupExpected) voidsetWrapupPrompt(String wrapupPrompt) voidsetWrapupRequired(Boolean wrapupRequired) voidsetWrapupTimeoutMs(Long wrapupTimeoutMs) socialExpressions(List<QueueConversationVideoEventTopicSocialExpression> socialExpressions) startAcwTime(Date startAcwTime) The timestamp when this participant started after-call work.The team id that this participant is a member of when added to the conversation.toString()If this participant represents a user, then this will be the globally unique identifier for the user.wrapupExpected(Boolean wrapupExpected) True when a participant is expected to enter a wrapup code once the call connects.wrapupPrompt(String wrapupPrompt) This field controls how the UI prompts the agent for a wrapup.wrapupRequired(Boolean wrapupRequired) True iff this participant is required to enter wrapup for this conversation.wrapupTimeoutMs(Long wrapupTimeoutMs) Specifies how long a timed ACW session will last.
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Constructor Details
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QueueConversationVideoEventTopicParticipant
public QueueConversationVideoEventTopicParticipant() -
QueueConversationVideoEventTopicParticipant
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Method Details
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id
A globally unique identifier for this conversation. -
getId
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setId
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connectedTime
The timestamp when this participant was connected to the conversation in the provider clock. -
getConnectedTime
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setConnectedTime
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endTime
The timestamp when this participant disconnected from the conversation in the provider clock. -
getEndTime
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setEndTime
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userId
If this participant represents a user, then this will be the globally unique identifier for the user. -
getUserId
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setUserId
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externalContactId
If this participant represents an external contact, then this will be the globally unique identifier for the external contact. -
getExternalContactId
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setExternalContactId
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externalContactInitialDivisionId
public QueueConversationVideoEventTopicParticipant externalContactInitialDivisionId(String externalContactInitialDivisionId) If this participant represents an external contact, then this will be the initial division for the external contact. This value will not be updated if the external contact is reassigned. -
getExternalContactInitialDivisionId
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setExternalContactInitialDivisionId
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externalOrganizationId
public QueueConversationVideoEventTopicParticipant externalOrganizationId(String externalOrganizationId) If this participant represents an external org, then this will be the globally unique identifier for the external org. -
getExternalOrganizationId
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setExternalOrganizationId
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name
A human readable name identifying the participant. -
getName
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setName
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queueId
If present, the queue id that the communication channel came in on. -
getQueueId
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setQueueId
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groupId
If present, the group id that the participant represents. -
getGroupId
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setGroupId
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teamId
The team id that this participant is a member of when added to the conversation. -
getTeamId
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setTeamId
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purpose
A well known string that specifies the purpose or type of this participant. -
getPurpose
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setPurpose
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consultParticipantId
public QueueConversationVideoEventTopicParticipant consultParticipantId(String consultParticipantId) If this participant is part of a consult transfer, then this will be the participant id of the participant being transferred. -
getConsultParticipantId
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setConsultParticipantId
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address
The address for the this participant. For a phone call this will be the ANI. -
getAddress
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setAddress
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wrapupRequired
True iff this participant is required to enter wrapup for this conversation. -
getWrapupRequired
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setWrapupRequired
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wrapupExpected
True when a participant is expected to enter a wrapup code once the call connects. -
getWrapupExpected
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setWrapupExpected
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wrapupPrompt
This field controls how the UI prompts the agent for a wrapup. -
getWrapupPrompt
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setWrapupPrompt
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wrapupTimeoutMs
Specifies how long a timed ACW session will last. -
getWrapupTimeoutMs
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setWrapupTimeoutMs
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wrapup
public QueueConversationVideoEventTopicParticipant wrapup(QueueConversationVideoEventTopicWrapup wrapup) -
getWrapup
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setWrapup
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startAcwTime
The timestamp when this participant started after-call work. -
getStartAcwTime
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setStartAcwTime
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endAcwTime
The timestamp when this participant ended after-call work. -
getEndAcwTime
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setEndAcwTime
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conversationRoutingData
public QueueConversationVideoEventTopicParticipant conversationRoutingData(QueueConversationVideoEventTopicConversationRoutingData conversationRoutingData) -
getConversationRoutingData
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setConversationRoutingData
public void setConversationRoutingData(QueueConversationVideoEventTopicConversationRoutingData conversationRoutingData) -
alertingTimeoutMs
Specifies how long the agent has to answer an interaction before being marked as not responding. -
getAlertingTimeoutMs
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setAlertingTimeoutMs
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monitoredParticipantId
public QueueConversationVideoEventTopicParticipant monitoredParticipantId(String monitoredParticipantId) If this participant is a monitor, then this will be the id of the participant that is being monitored. -
getMonitoredParticipantId
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setMonitoredParticipantId
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screenMonitoredParticipantId
public QueueConversationVideoEventTopicParticipant screenMonitoredParticipantId(String screenMonitoredParticipantId) If this participant is a screen monitor, then this will be the id of the participant that is being screen monitored. -
getScreenMonitoredParticipantId
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setScreenMonitoredParticipantId
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coachedParticipantId
public QueueConversationVideoEventTopicParticipant coachedParticipantId(String coachedParticipantId) If this participant is a coach, then this will be the id of the participant that is being coached. -
getCoachedParticipantId
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setCoachedParticipantId
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bargedParticipantId
If this participant created a barge in conference, then this will be the id of the participant that is barged in. -
getBargedParticipantId
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setBargedParticipantId
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mediaRoles
List of roles this participant's media has had on the conversation, ie monitor, coach, etc. -
getMediaRoles
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setMediaRoles
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screenRecordingState
public QueueConversationVideoEventTopicParticipant screenRecordingState(QueueConversationVideoEventTopicParticipant.ScreenRecordingStateEnum screenRecordingState) The current screen recording state for this participant. -
getScreenRecordingState
public QueueConversationVideoEventTopicParticipant.ScreenRecordingStateEnum getScreenRecordingState() -
setScreenRecordingState
public void setScreenRecordingState(QueueConversationVideoEventTopicParticipant.ScreenRecordingStateEnum screenRecordingState) -
flaggedReason
If this participant has flagged the conversation, the reason code given. -
getFlaggedReason
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setFlaggedReason
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attributes
Additional participant attributes -
getAttributes
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setAttributes
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calls
public QueueConversationVideoEventTopicParticipant calls(List<QueueConversationVideoEventTopicCall> calls) -
getCalls
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setCalls
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callbacks
public QueueConversationVideoEventTopicParticipant callbacks(List<QueueConversationVideoEventTopicCallback> callbacks) -
getCallbacks
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setCallbacks
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chats
public QueueConversationVideoEventTopicParticipant chats(List<QueueConversationVideoEventTopicChat> chats) -
getChats
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setChats
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cobrowsesessions
public QueueConversationVideoEventTopicParticipant cobrowsesessions(List<QueueConversationVideoEventTopicCobrowse> cobrowsesessions) -
getCobrowsesessions
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setCobrowsesessions
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emails
public QueueConversationVideoEventTopicParticipant emails(List<QueueConversationVideoEventTopicEmail> emails) -
getEmails
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setEmails
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messages
public QueueConversationVideoEventTopicParticipant messages(List<QueueConversationVideoEventTopicMessage> messages) -
getMessages
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setMessages
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internalMessages
public QueueConversationVideoEventTopicParticipant internalMessages(List<QueueConversationVideoEventTopicInternalMessage> internalMessages) -
getInternalMessages
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setInternalMessages
public void setInternalMessages(List<QueueConversationVideoEventTopicInternalMessage> internalMessages) -
screenMonitorings
public QueueConversationVideoEventTopicParticipant screenMonitorings(List<QueueConversationVideoEventTopicScreenMonitoring> screenMonitorings) -
getScreenMonitorings
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setScreenMonitorings
public void setScreenMonitorings(List<QueueConversationVideoEventTopicScreenMonitoring> screenMonitorings) -
getSocialExpressions
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setSocialExpressions
public void setSocialExpressions(List<QueueConversationVideoEventTopicSocialExpression> socialExpressions) -
videos
public QueueConversationVideoEventTopicParticipant videos(List<QueueConversationVideoEventTopicVideo> videos) -
getVideos
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setVideos
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workflow
public QueueConversationVideoEventTopicParticipant workflow(QueueConversationVideoEventTopicWorkflow workflow) -
getWorkflow
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setWorkflow
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equals
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hashCode
public int hashCode() -
toString
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socialExpressions