Package com.mypurecloud.sdk.v2.model

Class RoutingRule

java.lang.Object
com.mypurecloud.sdk.v2.model.RoutingRule
All Implemented Interfaces:
Serializable
public class RoutingRule extends Object implements Serializable
RoutingRule
See Also:

  • Constructor Details

    • RoutingRule

      public RoutingRule()

    • RoutingRule

      public RoutingRule(Boolean initWithEmptyList)

  • Method Details

    • operator

      public RoutingRule operator(RoutingRule.OperatorEnum operator)
      matching operator. MEETS_THRESHOLD matches any agent with a score at or above the rule's threshold. ANY matches all specified agents, regardless of score.

    • getOperator

      public RoutingRule.OperatorEnum getOperator()

    • setOperator

      public void setOperator(RoutingRule.OperatorEnum operator)

    • threshold

      public RoutingRule threshold(Integer threshold)
      threshold required for routing attempt (generally an agent score). may be null for operator ANY.

    • getThreshold

      public Integer getThreshold()

    • setThreshold

      public void setThreshold(Integer threshold)

    • waitSeconds

      public RoutingRule waitSeconds(Double waitSeconds)
      seconds to wait in this rule before moving to the next

    • getWaitSeconds

      public Double getWaitSeconds()

    • setWaitSeconds

      public void setWaitSeconds(Double waitSeconds)

    • equals

      public boolean equals(Object o)
      Overrides:
      equals in class Object

    • hashCode

      public int hashCode()
      Overrides:
      hashCode in class Object

    • toString

      public String toString()
      Overrides:
      toString in class Object