Package com.mypurecloud.sdk.v2.model

Class ScimUserRoutingSkill

java.lang.Object
com.mypurecloud.sdk.v2.model.ScimUserRoutingSkill
All Implemented Interfaces:
Serializable
public class ScimUserRoutingSkill extends Object implements Serializable
The routing skill assigned to a user.
See Also:

  • Constructor Details

    • ScimUserRoutingSkill

      public ScimUserRoutingSkill()

    • ScimUserRoutingSkill

      public ScimUserRoutingSkill(Boolean initWithEmptyList)

  • Method Details

    • name

      public ScimUserRoutingSkill name(String name)
      The case-sensitive name of a routing skill configured in Genesys Cloud.

    • getName

      public String getName()

    • setName

      public void setName(String name)

    • proficiency

      public ScimUserRoutingSkill proficiency(Double proficiency)
      A rating from 0.0 to 5.0 that indicates how adept an agent is at a particular skill. When \"Best available skills\" is enabled for a queue in Genesys Cloud, ACD interactions in that queue are routed to agents with higher proficiency ratings.

    • getProficiency

      public Double getProficiency()

    • setProficiency

      public void setProficiency(Double proficiency)

    • equals

      public boolean equals(Object o)
      Overrides:
      equals in class Object

    • hashCode

      public int hashCode()
      Overrides:
      hashCode in class Object

    • toString

      public String toString()
      Overrides:
      toString in class Object