Package com.mypurecloud.sdk.v2.model

Class ServiceGoalTemplate

java.lang.Object

com.mypurecloud.sdk.v2.model.ServiceGoalTemplate

All Implemented Interfaces:

Serializable

public class ServiceGoalTemplate
extends Object
implements Serializable

ServiceGoalTemplate

See Also:

• Serialized Form

Constructor Summary

Constructors

Constructor	Description
ServiceGoalTemplate()
ServiceGoalTemplate(Boolean initWithEmptyList)

Method Summary

Modifier and Type	Method	Description
ServiceGoalTemplate	abandonRate(BuAbandonRate abandonRate)	Abandon rate targets for this service goal template
ServiceGoalTemplate	averageSpeedOfAnswer(BuAverageSpeedOfAnswer averageSpeedOfAnswer)	Average speed of answer targets for this service goal template
boolean	equals(Object o)
BuAbandonRate	getAbandonRate()
BuAverageSpeedOfAnswer	getAverageSpeedOfAnswer()
String	getId()
ServiceGoalTemplateImpactOverride	getImpactOverride()
WfmVersionedEntityMetadata	getMetadata()
String	getName()
String	getSelfUri()
BuServiceLevel	getServiceLevel()
int	hashCode()
ServiceGoalTemplate	id(String id)	The globally unique identifier for the object.
ServiceGoalTemplate	impactOverride(ServiceGoalTemplateImpactOverride impactOverride)	Settings controlling max percent increase and decrease of service goals for this service goal template
ServiceGoalTemplate	metadata(WfmVersionedEntityMetadata metadata)	Version metadata for the service goal template
ServiceGoalTemplate	name(String name)
ServiceGoalTemplate	serviceLevel(BuServiceLevel serviceLevel)	Service level targets for this service goal template
void	setAbandonRate(BuAbandonRate abandonRate)
void	setAverageSpeedOfAnswer(BuAverageSpeedOfAnswer averageSpeedOfAnswer)
void	setId(String id)
void	setImpactOverride(ServiceGoalTemplateImpactOverride impactOverride)
void	setMetadata(WfmVersionedEntityMetadata metadata)
void	setName(String name)
void	setServiceLevel(BuServiceLevel serviceLevel)
String	toString()

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Constructor Details

ServiceGoalTemplate

public ServiceGoalTemplate()

ServiceGoalTemplate

public ServiceGoalTemplate(Boolean initWithEmptyList)

Method Details

id

public ServiceGoalTemplate id(String id)

The globally unique identifier for the object.

getId

public String getId()

setId

public void setId(String id)

name

public ServiceGoalTemplate name(String name)

getName

public String getName()

setName

public void setName(String name)

serviceLevel

public ServiceGoalTemplate serviceLevel(BuServiceLevel serviceLevel)

Service level targets for this service goal template

getServiceLevel

public BuServiceLevel getServiceLevel()

setServiceLevel

public void setServiceLevel(BuServiceLevel serviceLevel)

averageSpeedOfAnswer

public ServiceGoalTemplate averageSpeedOfAnswer(BuAverageSpeedOfAnswer averageSpeedOfAnswer)

Average speed of answer targets for this service goal template

getAverageSpeedOfAnswer

public BuAverageSpeedOfAnswer getAverageSpeedOfAnswer()

setAverageSpeedOfAnswer

public void setAverageSpeedOfAnswer(BuAverageSpeedOfAnswer averageSpeedOfAnswer)

abandonRate

public ServiceGoalTemplate abandonRate(BuAbandonRate abandonRate)

Abandon rate targets for this service goal template

getAbandonRate

public BuAbandonRate getAbandonRate()

setAbandonRate

public void setAbandonRate(BuAbandonRate abandonRate)

metadata

public ServiceGoalTemplate metadata(WfmVersionedEntityMetadata metadata)

Version metadata for the service goal template

getMetadata

public WfmVersionedEntityMetadata getMetadata()

setMetadata

public void setMetadata(WfmVersionedEntityMetadata metadata)

impactOverride

public ServiceGoalTemplate impactOverride(ServiceGoalTemplateImpactOverride impactOverride)

Settings controlling max percent increase and decrease of service goals for this service goal template

getImpactOverride

public ServiceGoalTemplateImpactOverride getImpactOverride()

setImpactOverride

public void setImpactOverride(ServiceGoalTemplateImpactOverride impactOverride)

getSelfUri

public String getSelfUri()

equals

public boolean equals(Object o)

Overrides:

equals in class Object

hashCode

public int hashCode()

Overrides:

hashCode in class Object

toString

public String toString()

Overrides:

toString in class Object