Package com.mypurecloud.sdk.v2.model

Class Settings

java.lang.Object
com.mypurecloud.sdk.v2.model.Settings
All Implemented Interfaces:
Serializable
public class Settings extends Object implements Serializable
Settings
See Also:

  • Constructor Details

    • Settings

      public Settings()

    • Settings

      public Settings(Boolean initWithEmptyList)

  • Method Details

    • communicationBasedACW

      public Settings communicationBasedACW(Boolean communicationBasedACW)
      Communication Based ACW

    • getCommunicationBasedACW

      public Boolean getCommunicationBasedACW()

    • setCommunicationBasedACW

      public void setCommunicationBasedACW(Boolean communicationBasedACW)

    • includeNonAgentConversationSummary

      public Settings includeNonAgentConversationSummary(Boolean includeNonAgentConversationSummary)
      Display communication summary

    • getIncludeNonAgentConversationSummary

      public Boolean getIncludeNonAgentConversationSummary()

    • setIncludeNonAgentConversationSummary

      public void setIncludeNonAgentConversationSummary(Boolean includeNonAgentConversationSummary)

    • allowCallbackQueueSelection

      public Settings allowCallbackQueueSelection(Boolean allowCallbackQueueSelection)
      Allow Callback Queue Selection

    • getAllowCallbackQueueSelection

      public Boolean getAllowCallbackQueueSelection()

    • setAllowCallbackQueueSelection

      public void setAllowCallbackQueueSelection(Boolean allowCallbackQueueSelection)

    • callbacksInheritRoutingFromInboundCall

      public Settings callbacksInheritRoutingFromInboundCall(Boolean callbacksInheritRoutingFromInboundCall)
      Inherit callback routing data from inbound calls

    • getCallbacksInheritRoutingFromInboundCall

      public Boolean getCallbacksInheritRoutingFromInboundCall()

    • setCallbacksInheritRoutingFromInboundCall

      public void setCallbacksInheritRoutingFromInboundCall(Boolean callbacksInheritRoutingFromInboundCall)

    • completeAcwWhenAgentTransitionsOffline

      public Settings completeAcwWhenAgentTransitionsOffline(Boolean completeAcwWhenAgentTransitionsOffline)
      Complete ACW When Agent Transitions Offline

    • getCompleteAcwWhenAgentTransitionsOffline

      public Boolean getCompleteAcwWhenAgentTransitionsOffline()

    • setCompleteAcwWhenAgentTransitionsOffline

      public void setCompleteAcwWhenAgentTransitionsOffline(Boolean completeAcwWhenAgentTransitionsOffline)

    • totalActiveCallback

      public Settings totalActiveCallback(Boolean totalActiveCallback)
      Exclude the 'interacting' duration from the handle calculations of callbacks

    • getTotalActiveCallback

      public Boolean getTotalActiveCallback()

    • setTotalActiveCallback

      public void setTotalActiveCallback(Boolean totalActiveCallback)

    • equals

      public boolean equals(Object o)
      Overrides:
      equals in class Object

    • hashCode

      public int hashCode()
      Overrides:
      hashCode in class Object

    • toString

      public String toString()
      Overrides:
      toString in class Object