Package com.mypurecloud.sdk.v2.model

Class SocialExpression

java.lang.Object
com.mypurecloud.sdk.v2.model.SocialExpression
All Implemented Interfaces:
Serializable
public class SocialExpression extends Object implements Serializable
SocialExpression
See Also:

  • Constructor Details

    • SocialExpression

      public SocialExpression()

    • SocialExpression

      public SocialExpression(Boolean initWithEmptyList)

  • Method Details

    • state

      public SocialExpression state(SocialExpression.StateEnum state)
      The connection state of this communication.

    • getState

      public SocialExpression.StateEnum getState()

    • setState

      public void setState(SocialExpression.StateEnum state)

    • id

      public SocialExpression id(String id)
      A globally unique identifier for this communication.

    • getId

      public String getId()

    • setId

      public void setId(String id)

    • socialMediaId

      public SocialExpression socialMediaId(String socialMediaId)
      A globally unique identifier for the social media.

    • getSocialMediaId

      public String getSocialMediaId()

    • setSocialMediaId

      public void setSocialMediaId(String socialMediaId)

    • socialMediaHub

      public SocialExpression socialMediaHub(String socialMediaHub)
      The social network of the communication

    • getSocialMediaHub

      public String getSocialMediaHub()

    • setSocialMediaHub

      public void setSocialMediaHub(String socialMediaHub)

    • socialUserName

      public SocialExpression socialUserName(String socialUserName)
      The user name for the communication.

    • getSocialUserName

      public String getSocialUserName()

    • setSocialUserName

      public void setSocialUserName(String socialUserName)

    • previewText

      public SocialExpression previewText(String previewText)
      The text preview of the communication contents

    • getPreviewText

      public String getPreviewText()

    • setPreviewText

      public void setPreviewText(String previewText)

    • recordingId

      public SocialExpression recordingId(String recordingId)
      A globally unique identifier for the recording associated with this chat.

    • getRecordingId

      public String getRecordingId()

    • setRecordingId

      public void setRecordingId(String recordingId)

    • segments

      public SocialExpression segments(List<Segment> segments)
      The time line of the participant's chat, divided into activity segments.

    • getSegments

      public List<Segment> getSegments()

    • setSegments

      public void setSegments(List<Segment> segments)

    • held

      public SocialExpression held(Boolean held)
      True if this call is held and the person on this side hears silence.

    • getHeld

      public Boolean getHeld()

    • setHeld

      public void setHeld(Boolean held)

    • disconnectType

      public SocialExpression disconnectType(SocialExpression.DisconnectTypeEnum disconnectType)
      System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.

    • getDisconnectType

      public SocialExpression.DisconnectTypeEnum getDisconnectType()

    • setDisconnectType

      public void setDisconnectType(SocialExpression.DisconnectTypeEnum disconnectType)

    • startHoldTime

      public SocialExpression startHoldTime(Date startHoldTime)
      The timestamp the chat was placed on hold in the cloud clock if the chat is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getStartHoldTime

      public Date getStartHoldTime()

    • setStartHoldTime

      public void setStartHoldTime(Date startHoldTime)

    • startAlertingTime

      public SocialExpression startAlertingTime(Date startAlertingTime)
      The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getStartAlertingTime

      public Date getStartAlertingTime()

    • setStartAlertingTime

      public void setStartAlertingTime(Date startAlertingTime)

    • connectedTime

      public SocialExpression connectedTime(Date connectedTime)
      The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getConnectedTime

      public Date getConnectedTime()

    • setConnectedTime

      public void setConnectedTime(Date connectedTime)

    • disconnectedTime

      public SocialExpression disconnectedTime(Date disconnectedTime)
      The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getDisconnectedTime

      public Date getDisconnectedTime()

    • setDisconnectedTime

      public void setDisconnectedTime(Date disconnectedTime)

    • provider

      public SocialExpression provider(String provider)
      The source provider for the social expression.

    • getProvider

      public String getProvider()

    • setProvider

      public void setProvider(String provider)

    • scriptId

      public SocialExpression scriptId(String scriptId)
      The UUID of the script to use.

    • getScriptId

      public String getScriptId()

    • setScriptId

      public void setScriptId(String scriptId)

    • peerId

      public SocialExpression peerId(String peerId)
      The id of the peer communication corresponding to a matching leg for this communication.

    • getPeerId

      public String getPeerId()

    • setPeerId

      public void setPeerId(String peerId)

    • wrapup

      public SocialExpression wrapup(Wrapup wrapup)
      Call wrap up or disposition data.

    • getWrapup

      public Wrapup getWrapup()

    • setWrapup

      public void setWrapup(Wrapup wrapup)

    • afterCallWork

      public SocialExpression afterCallWork(AfterCallWork afterCallWork)
      After-call work for the communication.

    • getAfterCallWork

      public AfterCallWork getAfterCallWork()

    • setAfterCallWork

      public void setAfterCallWork(AfterCallWork afterCallWork)

    • afterCallWorkRequired

      public SocialExpression afterCallWorkRequired(Boolean afterCallWorkRequired)
      Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested.

    • getAfterCallWorkRequired

      public Boolean getAfterCallWorkRequired()

    • setAfterCallWorkRequired

      public void setAfterCallWorkRequired(Boolean afterCallWorkRequired)

    • equals

      public boolean equals(Object o)
      Overrides:
      equals in class Object

    • hashCode

      public int hashCode()
      Overrides:
      hashCode in class Object

    • toString

      public String toString()
      Overrides:
      toString in class Object