Package com.mypurecloud.sdk.v2.model

Class UpdateServiceGoalTemplate

java.lang.Object

com.mypurecloud.sdk.v2.model.UpdateServiceGoalTemplate

All Implemented Interfaces:

Serializable

public class UpdateServiceGoalTemplate
extends Object
implements Serializable

UpdateServiceGoalTemplate

See Also:

• Serialized Form

Constructor Summary

Constructors

Constructor	Description
UpdateServiceGoalTemplate()
UpdateServiceGoalTemplate(Boolean initWithEmptyList)

Method Summary

Modifier and Type	Method	Description
UpdateServiceGoalTemplate	abandonRate(BuAbandonRate abandonRate)	Abandon rate targets for this service goal template
UpdateServiceGoalTemplate	averageSpeedOfAnswer(BuAverageSpeedOfAnswer averageSpeedOfAnswer)	Average speed of answer targets for this service goal template
boolean	equals(Object o)
BuAbandonRate	getAbandonRate()
BuAverageSpeedOfAnswer	getAverageSpeedOfAnswer()
ServiceGoalTemplateImpactOverride	getImpactOverride()
WfmVersionedEntityMetadata	getMetadata()
String	getName()
BuServiceLevel	getServiceLevel()
int	hashCode()
UpdateServiceGoalTemplate	impactOverride(ServiceGoalTemplateImpactOverride impactOverride)	Settings controlling max percent increase and decrease of service goals for this service goal template
UpdateServiceGoalTemplate	metadata(WfmVersionedEntityMetadata metadata)	Version metadata for the service goal template
UpdateServiceGoalTemplate	name(String name)	The name of the service goal template.
UpdateServiceGoalTemplate	serviceLevel(BuServiceLevel serviceLevel)	Service level targets for this service goal template
void	setAbandonRate(BuAbandonRate abandonRate)
void	setAverageSpeedOfAnswer(BuAverageSpeedOfAnswer averageSpeedOfAnswer)
void	setImpactOverride(ServiceGoalTemplateImpactOverride impactOverride)
void	setMetadata(WfmVersionedEntityMetadata metadata)
void	setName(String name)
void	setServiceLevel(BuServiceLevel serviceLevel)
String	toString()

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Constructor Details

UpdateServiceGoalTemplate

public UpdateServiceGoalTemplate()

UpdateServiceGoalTemplate

public UpdateServiceGoalTemplate(Boolean initWithEmptyList)

Method Details

name

public UpdateServiceGoalTemplate name(String name)

The name of the service goal template.

getName

public String getName()

setName

public void setName(String name)

serviceLevel

public UpdateServiceGoalTemplate serviceLevel(BuServiceLevel serviceLevel)

Service level targets for this service goal template

getServiceLevel

public BuServiceLevel getServiceLevel()

setServiceLevel

public void setServiceLevel(BuServiceLevel serviceLevel)

averageSpeedOfAnswer

public UpdateServiceGoalTemplate averageSpeedOfAnswer(BuAverageSpeedOfAnswer averageSpeedOfAnswer)

Average speed of answer targets for this service goal template

getAverageSpeedOfAnswer

public BuAverageSpeedOfAnswer getAverageSpeedOfAnswer()

setAverageSpeedOfAnswer

public void setAverageSpeedOfAnswer(BuAverageSpeedOfAnswer averageSpeedOfAnswer)

abandonRate

public UpdateServiceGoalTemplate abandonRate(BuAbandonRate abandonRate)

Abandon rate targets for this service goal template

getAbandonRate

public BuAbandonRate getAbandonRate()

setAbandonRate

public void setAbandonRate(BuAbandonRate abandonRate)

metadata

public UpdateServiceGoalTemplate metadata(WfmVersionedEntityMetadata metadata)

Version metadata for the service goal template

getMetadata

public WfmVersionedEntityMetadata getMetadata()

setMetadata

public void setMetadata(WfmVersionedEntityMetadata metadata)

impactOverride

public UpdateServiceGoalTemplate impactOverride(ServiceGoalTemplateImpactOverride impactOverride)

Settings controlling max percent increase and decrease of service goals for this service goal template

getImpactOverride

public ServiceGoalTemplateImpactOverride getImpactOverride()

setImpactOverride

public void setImpactOverride(ServiceGoalTemplateImpactOverride impactOverride)

equals

public boolean equals(Object o)

Overrides:

equals in class Object

hashCode

public int hashCode()

Overrides:

hashCode in class Object

toString

public String toString()

Overrides:

toString in class Object