Package com.mypurecloud.sdk.v2.model

Class UserRoutingSkill

java.lang.Object

com.mypurecloud.sdk.v2.model.UserRoutingSkill

All Implemented Interfaces:

Serializable

public class UserRoutingSkill
extends Object
implements Serializable

Represents an organization skill assigned to a user. When assigning to a user specify the organization skill id as the id.

See Also:

• Serialized Form

Nested Class Summary

Nested Classes

Modifier and Type	Class	Description
static enum	UserRoutingSkill.StateEnum	Activate or deactivate this routing skill.

Constructor Summary

Constructors

Constructor	Description
UserRoutingSkill()
UserRoutingSkill(Boolean initWithEmptyList)

Method Summary

Modifier and Type	Method	Description
boolean	equals(Object o)
String	getId()
String	getName()
Double	getProficiency()
String	getSelfUri()
String	getSkillUri()
UserRoutingSkill.StateEnum	getState()
int	hashCode()
UserRoutingSkill	name(String name)
UserRoutingSkill	proficiency(Double proficiency)	A rating from 0.0 to 5.0 that indicates how adept an agent is at a particular skill.
void	setName(String name)
void	setProficiency(Double proficiency)
void	setState(UserRoutingSkill.StateEnum state)
UserRoutingSkill	state(UserRoutingSkill.StateEnum state)	Activate or deactivate this routing skill.
String	toString()

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Constructor Details

UserRoutingSkill

public UserRoutingSkill()

UserRoutingSkill

public UserRoutingSkill(Boolean initWithEmptyList)

Method Details

getId

public String getId()

name

public UserRoutingSkill name(String name)

getName

public String getName()

setName

public void setName(String name)

proficiency

public UserRoutingSkill proficiency(Double proficiency)

A rating from 0.0 to 5.0 that indicates how adept an agent is at a particular skill. When \"Best available skills\" is enabled for a queue in Genesys Cloud, ACD interactions in that queue are routed to agents with higher proficiency ratings.

getProficiency

public Double getProficiency()

setProficiency

public void setProficiency(Double proficiency)

state

public UserRoutingSkill state(UserRoutingSkill.StateEnum state)

Activate or deactivate this routing skill.

getState

public UserRoutingSkill.StateEnum getState()

setState

public void setState(UserRoutingSkill.StateEnum state)

getSkillUri

public String getSkillUri()

getSelfUri

public String getSelfUri()

equals

public boolean equals(Object o)

Overrides:

equals in class Object

hashCode

public int hashCode()

Overrides:

hashCode in class Object

toString

public String toString()

Overrides:

toString in class Object