Package com.mypurecloud.sdk.v2.model

Class WfmAgent

java.lang.Object

com.mypurecloud.sdk.v2.model.WfmAgent

All Implemented Interfaces:

Serializable

public class WfmAgent
extends Object
implements Serializable

WfmAgent

See Also:

• Serialized Form

Constructor Summary

Constructors

Constructor	Description
WfmAgent()
WfmAgent(Boolean initWithEmptyList)

Method Summary

Modifier and Type	Method	Description
WfmAgent	acceptDirectShiftTrades(Boolean acceptDirectShiftTrades)	Whether the agent accepts direct shift trade requests
boolean	equals(Object o)
Boolean	getAcceptDirectShiftTrades()
String	getId()
List<LanguageReference>	getLanguages()
WfmVersionedEntityMetadata	getMetadata()
List<QueueReference>	getQueues()
Boolean	getSchedulable()
String	getSelfUri()
List<RoutingSkillReference>	getSkills()
UserReference	getUser()
WorkPlanReference	getWorkPlan()
List<WorkPlanOverride>	getWorkPlanOverrides()
WorkPlanRotationReference	getWorkPlanRotation()
int	hashCode()
WfmAgent	id(String id)	The globally unique identifier for the object.
WfmAgent	languages(List<LanguageReference> languages)	The list of languages this agent is capable of handling
WfmAgent	metadata(WfmVersionedEntityMetadata metadata)	Metadata for this agent
WfmAgent	queues(List<QueueReference> queues)	List of queues to which this agent is capable of handling
WfmAgent	schedulable(Boolean schedulable)	Whether the agent can be included in schedule generation
void	setAcceptDirectShiftTrades(Boolean acceptDirectShiftTrades)
void	setId(String id)
void	setLanguages(List<LanguageReference> languages)
void	setMetadata(WfmVersionedEntityMetadata metadata)
void	setQueues(List<QueueReference> queues)
void	setSchedulable(Boolean schedulable)
void	setSkills(List<RoutingSkillReference> skills)
void	setUser(UserReference user)
void	setWorkPlan(WorkPlanReference workPlan)
void	setWorkPlanOverrides(List<WorkPlanOverride> workPlanOverrides)
void	setWorkPlanRotation(WorkPlanRotationReference workPlanRotation)
WfmAgent	skills(List<RoutingSkillReference> skills)	The list of skills this agent is capable of handling
String	toString()
WfmAgent	user(UserReference user)	The user associated with this data
WfmAgent	workPlan(WorkPlanReference workPlan)	The work plan associated with this agent, if applicable
WfmAgent	workPlanOverrides(List<WorkPlanOverride> workPlanOverrides)	The work plan overrides associated with this agent.
WfmAgent	workPlanRotation(WorkPlanRotationReference workPlanRotation)	The work plan rotation associated with this agent, if applicable

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Constructor Details

WfmAgent

public WfmAgent()

WfmAgent

public WfmAgent(Boolean initWithEmptyList)

Method Details

id

public WfmAgent id(String id)

The globally unique identifier for the object.

getId

public String getId()

setId

public void setId(String id)

user

public WfmAgent user(UserReference user)

The user associated with this data

getUser

public UserReference getUser()

setUser

public void setUser(UserReference user)

workPlan

public WfmAgent workPlan(WorkPlanReference workPlan)

The work plan associated with this agent, if applicable

getWorkPlan

public WorkPlanReference getWorkPlan()

setWorkPlan

public void setWorkPlan(WorkPlanReference workPlan)

workPlanRotation

public WfmAgent workPlanRotation(WorkPlanRotationReference workPlanRotation)

The work plan rotation associated with this agent, if applicable

getWorkPlanRotation

public WorkPlanRotationReference getWorkPlanRotation()

setWorkPlanRotation

public void setWorkPlanRotation(WorkPlanRotationReference workPlanRotation)

acceptDirectShiftTrades

public WfmAgent acceptDirectShiftTrades(Boolean acceptDirectShiftTrades)

Whether the agent accepts direct shift trade requests

getAcceptDirectShiftTrades

public Boolean getAcceptDirectShiftTrades()

setAcceptDirectShiftTrades

public void setAcceptDirectShiftTrades(Boolean acceptDirectShiftTrades)

workPlanOverrides

public WfmAgent workPlanOverrides(List<WorkPlanOverride> workPlanOverrides)

The work plan overrides associated with this agent. Populate with expand=workPlanOverrides

getWorkPlanOverrides

public List<WorkPlanOverride> getWorkPlanOverrides()

setWorkPlanOverrides

public void setWorkPlanOverrides(List<WorkPlanOverride> workPlanOverrides)

queues

public WfmAgent queues(List<QueueReference> queues)

List of queues to which this agent is capable of handling

getQueues

public List<QueueReference> getQueues()

setQueues

public void setQueues(List<QueueReference> queues)

languages

public WfmAgent languages(List<LanguageReference> languages)

The list of languages this agent is capable of handling

getLanguages

public List<LanguageReference> getLanguages()

setLanguages

public void setLanguages(List<LanguageReference> languages)

skills

public WfmAgent skills(List<RoutingSkillReference> skills)

The list of skills this agent is capable of handling

getSkills

public List<RoutingSkillReference> getSkills()

setSkills

public void setSkills(List<RoutingSkillReference> skills)

schedulable

public WfmAgent schedulable(Boolean schedulable)

Whether the agent can be included in schedule generation

getSchedulable

public Boolean getSchedulable()

setSchedulable

public void setSchedulable(Boolean schedulable)

metadata

public WfmAgent metadata(WfmVersionedEntityMetadata metadata)

Metadata for this agent

getMetadata

public WfmVersionedEntityMetadata getMetadata()

setMetadata

public void setMetadata(WfmVersionedEntityMetadata metadata)

getSelfUri

public String getSelfUri()

equals

public boolean equals(Object o)

Overrides:

equals in class Object

hashCode

public int hashCode()

Overrides:

hashCode in class Object

toString

public String toString()

Overrides:

toString in class Object