Package com.mypurecloud.sdk.v2.model

Class WfmAgentHistoricalAdherenceResult

java.lang.Object

com.mypurecloud.sdk.v2.model.WfmAgentHistoricalAdherenceResult

All Implemented Interfaces:

Serializable

public class WfmAgentHistoricalAdherenceResult
extends Object
implements Serializable

WfmAgentHistoricalAdherenceResult

See Also:

• Serialized Form

Nested Class Summary

Nested Classes

Modifier and Type	Class	Description
static enum	WfmAgentHistoricalAdherenceResult.ImpactEnum	The impact of the current adherence state for this user

Constructor Summary

Constructors

Constructor	Description
WfmAgentHistoricalAdherenceResult()
WfmAgentHistoricalAdherenceResult(Boolean initWithEmptyList)

Method Summary

Modifier and Type	Method	Description
WfmAgentHistoricalAdherenceResult	actuals(List<HistoricalAdherenceActuals> actuals)	List of actual activity with offset for this user
WfmAgentHistoricalAdherenceResult	adherencePercentage(Double adherencePercentage)	Adherence percentage for this user, in the scale of 0 - 100
WfmAgentHistoricalAdherenceResult	calculationsCompletedDate(Date calculationsCompletedDate)	Completed date of calculations that was queried, in ISO-8601 format.
WfmAgentHistoricalAdherenceResult	conformancePercentage(Double conformancePercentage)	Conformance percentage for this user, in the scale of 0 - 100.
WfmAgentHistoricalAdherenceResult	dayMetrics(List<AgentAdherenceDayMetrics> dayMetrics)	Adherence and conformance metrics for days in query range
WfmAgentHistoricalAdherenceResult	endDate(Date endDate)	End of the date range that was queried, in ISO-8601 format.
boolean	equals(Object o)
WfmAgentHistoricalAdherenceResult	exceptionInfo(List<HistoricalAdherenceExceptionInfo> exceptionInfo)	List of adherence exceptions for this user
List<HistoricalAdherenceActuals>	getActuals()
Double	getAdherencePercentage()
Date	getCalculationsCompletedDate()
Double	getConformancePercentage()
List<AgentAdherenceDayMetrics>	getDayMetrics()
Date	getEndDate()
List<HistoricalAdherenceExceptionInfo>	getExceptionInfo()
WfmAgentHistoricalAdherenceResult.ImpactEnum	getImpact()
List<AgentAdherenceScheduledActivity>	getScheduledActivities()
List<SecondaryPresenceLookupItem>	getSecondaryPresenceLookupItems()
Date	getStartDate()
Double	getTargetAdherencePercentage()
UserReference	getUser()
int	hashCode()
WfmAgentHistoricalAdherenceResult	impact(WfmAgentHistoricalAdherenceResult.ImpactEnum impact)	The impact of the current adherence state for this user
WfmAgentHistoricalAdherenceResult	scheduledActivities(List<AgentAdherenceScheduledActivity> scheduledActivities)	List of scheduled activities for this user
WfmAgentHistoricalAdherenceResult	secondaryPresenceLookupItems(List<SecondaryPresenceLookupItem> secondaryPresenceLookupItems)	List of secondary presence lookup ID to corresponding secondary presence ID item
void	setActuals(List<HistoricalAdherenceActuals> actuals)
void	setAdherencePercentage(Double adherencePercentage)
void	setCalculationsCompletedDate(Date calculationsCompletedDate)
void	setConformancePercentage(Double conformancePercentage)
void	setDayMetrics(List<AgentAdherenceDayMetrics> dayMetrics)
void	setEndDate(Date endDate)
void	setExceptionInfo(List<HistoricalAdherenceExceptionInfo> exceptionInfo)
void	setImpact(WfmAgentHistoricalAdherenceResult.ImpactEnum impact)
void	setScheduledActivities(List<AgentAdherenceScheduledActivity> scheduledActivities)
void	setSecondaryPresenceLookupItems(List<SecondaryPresenceLookupItem> secondaryPresenceLookupItems)
void	setStartDate(Date startDate)
void	setTargetAdherencePercentage(Double targetAdherencePercentage)
void	setUser(UserReference user)
WfmAgentHistoricalAdherenceResult	startDate(Date startDate)	Beginning of the date range that was queried, in ISO-8601 format
WfmAgentHistoricalAdherenceResult	targetAdherencePercentage(Double targetAdherencePercentage)	Target percentage for this user, in the scale of 0 - 100
String	toString()
WfmAgentHistoricalAdherenceResult	user(UserReference user)	The user who submitted the agent historical adherence query

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Constructor Details

WfmAgentHistoricalAdherenceResult

public WfmAgentHistoricalAdherenceResult()

WfmAgentHistoricalAdherenceResult

public WfmAgentHistoricalAdherenceResult(Boolean initWithEmptyList)

Method Details

user

public WfmAgentHistoricalAdherenceResult user(UserReference user)

The user who submitted the agent historical adherence query

getUser

public UserReference getUser()

setUser

public void setUser(UserReference user)

startDate

public WfmAgentHistoricalAdherenceResult startDate(Date startDate)

Beginning of the date range that was queried, in ISO-8601 format

getStartDate

public Date getStartDate()

setStartDate

public void setStartDate(Date startDate)

endDate

public WfmAgentHistoricalAdherenceResult endDate(Date endDate)

End of the date range that was queried, in ISO-8601 format. If it was not set, end date will be set to the queried time

getEndDate

public Date getEndDate()

setEndDate

public void setEndDate(Date endDate)

calculationsCompletedDate

public WfmAgentHistoricalAdherenceResult calculationsCompletedDate(Date calculationsCompletedDate)

Completed date of calculations that was queried, in ISO-8601 format.

getCalculationsCompletedDate

public Date getCalculationsCompletedDate()

setCalculationsCompletedDate

public void setCalculationsCompletedDate(Date calculationsCompletedDate)

targetAdherencePercentage

public WfmAgentHistoricalAdherenceResult targetAdherencePercentage(Double targetAdherencePercentage)

Target percentage for this user, in the scale of 0 - 100

getTargetAdherencePercentage

public Double getTargetAdherencePercentage()

setTargetAdherencePercentage

public void setTargetAdherencePercentage(Double targetAdherencePercentage)

adherencePercentage

public WfmAgentHistoricalAdherenceResult adherencePercentage(Double adherencePercentage)

Adherence percentage for this user, in the scale of 0 - 100

getAdherencePercentage

public Double getAdherencePercentage()

setAdherencePercentage

public void setAdherencePercentage(Double adherencePercentage)

conformancePercentage

public WfmAgentHistoricalAdherenceResult conformancePercentage(Double conformancePercentage)

Conformance percentage for this user, in the scale of 0 - 100. Conformance percentage can be greater than 100 when the actual on queue time is greater than the scheduled on queue time for the same period.

getConformancePercentage

public Double getConformancePercentage()

setConformancePercentage

public void setConformancePercentage(Double conformancePercentage)

impact

public WfmAgentHistoricalAdherenceResult impact(WfmAgentHistoricalAdherenceResult.ImpactEnum impact)

The impact of the current adherence state for this user

getImpact

public WfmAgentHistoricalAdherenceResult.ImpactEnum getImpact()

setImpact

public void setImpact(WfmAgentHistoricalAdherenceResult.ImpactEnum impact)

exceptionInfo

public WfmAgentHistoricalAdherenceResult exceptionInfo(List<HistoricalAdherenceExceptionInfo> exceptionInfo)

List of adherence exceptions for this user

getExceptionInfo

public List<HistoricalAdherenceExceptionInfo> getExceptionInfo()

setExceptionInfo

public void setExceptionInfo(List<HistoricalAdherenceExceptionInfo> exceptionInfo)

dayMetrics

public WfmAgentHistoricalAdherenceResult dayMetrics(List<AgentAdherenceDayMetrics> dayMetrics)

Adherence and conformance metrics for days in query range

getDayMetrics

public List<AgentAdherenceDayMetrics> getDayMetrics()

setDayMetrics

public void setDayMetrics(List<AgentAdherenceDayMetrics> dayMetrics)

actuals

public WfmAgentHistoricalAdherenceResult actuals(List<HistoricalAdherenceActuals> actuals)

List of actual activity with offset for this user

getActuals

public List<HistoricalAdherenceActuals> getActuals()

setActuals

public void setActuals(List<HistoricalAdherenceActuals> actuals)

scheduledActivities

public WfmAgentHistoricalAdherenceResult scheduledActivities(List<AgentAdherenceScheduledActivity> scheduledActivities)

List of scheduled activities for this user

getScheduledActivities

public List<AgentAdherenceScheduledActivity> getScheduledActivities()

setScheduledActivities

public void setScheduledActivities(List<AgentAdherenceScheduledActivity> scheduledActivities)

secondaryPresenceLookupItems

public WfmAgentHistoricalAdherenceResult secondaryPresenceLookupItems(List<SecondaryPresenceLookupItem> secondaryPresenceLookupItems)

List of secondary presence lookup ID to corresponding secondary presence ID item

getSecondaryPresenceLookupItems

public List<SecondaryPresenceLookupItem> getSecondaryPresenceLookupItems()

setSecondaryPresenceLookupItems

public void setSecondaryPresenceLookupItems(List<SecondaryPresenceLookupItem> secondaryPresenceLookupItems)

equals

public boolean equals(Object o)

Overrides:

equals in class Object

hashCode

public int hashCode()

Overrides:

hashCode in class Object

toString

public String toString()

Overrides:

toString in class Object