Package com.mypurecloud.sdk.v2.model

Enum Class Widget.MetricsEnum

java.lang.Object

java.lang.Enum<Widget.MetricsEnum>

com.mypurecloud.sdk.v2.model.Widget.MetricsEnum

All Implemented Interfaces:

Serializable, Comparable<Widget.MetricsEnum>, java.lang.constant.Constable

Enclosing class:

Widget

public static enum Widget.MetricsEnum
extends Enum<Widget.MetricsEnum>

Gets or Sets metrics

Nested Class Summary

Nested classes/interfaces inherited from class java.lang.Enum

Enum.EnumDesc<E extends Enum<E>>

Enum Constant Summary

Enum Constants

Enum Constant	Description
ABANDONED_COUNT
ABANDONED_NO_SHORT_COUNT
ABANDONED_NO_SHORT_PERCENT
ABANDONED_PERCENT
ACW_AGENTS
ACW_COUNT
AGENT_DEPARTMENT
AGENT_EMAIL
AGENT_EXTENSION
AGENT_GROUP
AGENT_LOCATION
AGENT_MEDIA_TYPES
AGENT_REPORTS_TO
AGENT_ROLE
AGENT_ROUTING_STATUS
AGENT_SECONDARY_STATUS
AGENT_SKILLS
AGENT_STATUS
AGENT_TIME_IN_ROUTING_STATUS
AGENT_TIME_IN_STATUS
AGENT_TITLE
ALERT_COUNT
ALERTING_CURRENT
ANSWER_TRANSFERRED_PERCENT
ANSWERED_COUNT
ANSWERED_PERCENT
AVAILABLE_AGENTS
AVAILABLE_PERCENT
AVAILABLE_TIME
AVG_ABANDON_TIME
AVG_ACW_HANDLED
AVG_ACW_TIME
AVG_ALERT_TIME
AVG_ANSWER_TIME
AVG_CONTACTING_TIME
AVG_DIALING_TIME
AVG_FLOWOUT_TIME
AVG_HANDLE_TIME
AVG_HOLD_HANDLED
AVG_HOLD_TIME
AVG_MONITOR
AVG_PARK_TIME
AVG_TALK_TIME
AVG_WAIT_TIME
AWAY_AGENTS
AWAY_PERCENT
AWAY_TIME
BLIND_TRANSFER_COUNT
BLIND_TRANSFER_PERCENT
BREAK_AGENTS
BREAK_PERCENT
BREAK_TIME
BUSY_AGENTS
BUSY_PERCENT
BUSY_TIME
COMMUNICATING_AGENTS
COMMUNICATING_PERCENT
COMMUNICATING_TIME
CONNECTED_COUNT
CONSULT_COUNT
CONSULT_TRANSFER_COUNT
CONSULT_TRANSFER_PERCENT
CONTACTING_COUNT
DIALING_COUNT
ERROR_COUNT
EXTERNAL_MEDIA_COUNT
FLOW_ACD_EXIT_COUNT
FLOW_ACD_EXIT_PERCENT
FLOW_ACD_VOICEMAIL_EXIT_COUNT
FLOW_ACD_VOICEMAIL_EXIT_PERCENT
FLOW_ACTIVE_CURRENT
FLOW_ACTIVE_LONGEST
FLOW_AVG_DISCONNECT_DURATION
FLOW_AVG_DURATION
FLOW_AVG_EXIT_DURATION
FLOW_AVG_MILESTONE_DECIMAL
FLOW_AVG_OUTCOME_DECIMAL
FLOW_CUSTOMER_DISCONNECT
FLOW_CUSTOMER_DISCONNECT_PERCENT
FLOW_DISCONNECT_COUNT
FLOW_DISCONNECT_PERCENT
FLOW_ENTRIES_COUNT
FLOW_EXIT_COUNT
FLOW_EXIT_PERCENT
FLOW_FLOW_DISCONNECT
FLOW_FLOW_DISCONNECT_PERCENT
FLOW_FLOW_EXIT_COUNT
FLOW_FLOW_EXIT_PERCENT
FLOW_GROUP_EXIT_COUNT
FLOW_GROUP_EXIT_PERCENT
FLOW_MAX_DISCONNECT_DURATION
FLOW_MAX_DURATION
FLOW_MAX_EXIT_DURATION
FLOW_MILESTONE_COUNT
FLOW_NUMBER_EXIT_COUNT
FLOW_NUMBER_EXIT_PERCENT
FLOW_OUTCOME_AVG_DURATION
FLOW_OUTCOME_COUNT
FLOW_OUTCOME_FAILURE_COUNT
FLOW_OUTCOME_FAILURE_PERCENT
FLOW_OUTCOME_MAX_DURATION
FLOW_OUTCOME_MIN_DURATION
FLOW_OUTCOME_SUCCESS_COUNT
FLOW_OUTCOME_SUCCESS_PERCENT
FLOW_OUTCOME_TOTAL_DURATION
FLOW_SECURE_FLOW_EXIT_COUNT
FLOW_SECURE_FLOW_EXIT_PERCENT
FLOW_SHORT_DISCONNECT
FLOW_SHORT_DISCONNECT_PERCENT
FLOW_SYSTEM_ERROR_DISCONNECT
FLOW_SYSTEM_ERROR_DISCONNECT_PERCENT
FLOW_TOTAL_DISCONNECT_DURATION
FLOW_TOTAL_DURATION
FLOW_TOTAL_EXIT_DURATION
FLOW_USER_EXIT_COUNT
FLOW_USER_EXIT_PERCENT
FLOW_USER_VOICEMAIL_EXIT_COUNT
FLOW_USER_VOICEMAIL_EXIT_PERCENT
FLOWOUT_COUNT
FLOWOUT_PERCENT
HANDLED_COUNT
HELD_COUNT
HELD_CURRENT
IDLE_AGENTS
IDLE_PERCENT
IDLE_TIME
INBOUND_AUDIO_COUNT
INTERACTING_AGENTS
INTERACTING_CURRENT
INTERACTING_PERCENT
INTERACTING_TIME
LOGGED_IN_TIME
LONGEST_INTERACTING
LONGEST_WAITING
MAX_ABANDON_TIME
MAX_ACW_TIME
MAX_ALERT_TIME
MAX_ANSWERED_TIME
MAX_CONTACTING_TIME
MAX_DIALING_TIME
MAX_FLOWOUT_TIME
MAX_HANDLE_TIME
MAX_HOLD_TIME
MAX_MONITOR
MAX_NOT_RESPONDING_TIME
MAX_PARK_TIME
MAX_TALK_TIME
MAX_WAIT_TIME
MEAL_AGENTS
MEAL_PERCENT
MEAL_TIME
MEDIA_COUNT
MEETING_AGENTS
MEETING_PERCENT
MEETING_TIME
MET_SERVICE_LEVEL
MIN_ABANDON_TIME
MIN_ACW_TIME
MIN_ALERT_TIME
MIN_ANSWERED_TIME
MIN_CONTACTING_TIME
MIN_DIALING_TIME
MIN_FLOWOUT_TIME
MIN_HANDLE_TIME
MIN_HOLD_TIME
MIN_MONITOR
MIN_NOT_RESPONDING_TIME
MIN_PARK_TIME
MIN_TALK_TIME
MIN_WAIT_TIME
MONITOR_COUNT
NOT_RESPONDING_AGENTS
NOT_RESPONDING_COUNT
NOT_RESPONDING_PERCENT
NOT_RESPONDING_TIME
OCCUPANCY_PERCENT
OFF_QUEUE_AGENTS
OFF_QUEUE_PERCENT
OFF_QUEUE_TIME
OFFERED_COUNT
OFFLINE_AGENTS
ON_QUEUE_AGENTS
ON_QUEUE_PERCENT
ON_QUEUE_TIME
ONLINE_AGENTS
OUTBOUND_ATTEMPTED_COUNT
OUTBOUND_AUDIO_COUNT
OUTBOUND_COUNT
OUTDATEDSDKVERSION
OVER_SERVICE_LEVEL
PARK_COUNT
SERVICE_LEVEL
SERVICE_LEVEL_TARGET
SERVICE_LEVEL_TARGET_CURRENT
SHORT_ABANDONED_COUNT
SHORT_ABANDONED_PERCENT
SYSTEM_AWAY_AGENTS
SYSTEM_AWAY_PERCENT
SYSTEM_AWAY_TIME
TALK_COUNT
TOTAL_ABANDON_TIME
TOTAL_ACW_TIME
TOTAL_ALERT_TIME
TOTAL_CONTACTING
TOTAL_DIALING
TOTAL_HANDLE_TIME
TOTAL_HOLD_TIME
TOTAL_MONITOR
TOTAL_NOT_RESPONDING_TIME
TOTAL_PARK_TIME
TOTAL_TALK_TIME
TOTAL_WAIT_TIME
TRAINING_AGENTS
TRAINING_PERCENT
TRAINING_TIME
TRANSFERRED_COUNT
TRANSFERRED_PERCENT
VOICEMAIL_COUNT
WAIT_COUNT
WAITING_CURRENT
WFM_ADHERENCE_DURATION
WFM_ADHERENCE_STATUS
WFM_SCHEDULED_ACTIVITY

Method Summary

Modifier and Type	Method	Description
static Widget.MetricsEnum	fromString(String key)
String	toString()
static Widget.MetricsEnum	valueOf(String name)	Returns the enum constant of this class with the specified name.
static Widget.MetricsEnum[]	values()	Returns an array containing the constants of this enum class, in the order they are declared.

Methods inherited from class java.lang.Enum

clone, compareTo, describeConstable, equals, finalize, getDeclaringClass, hashCode, name, ordinal, valueOf

Methods inherited from class java.lang.Object

getClass, notify, notifyAll, wait, wait, wait

Enum Constant Details

OUTDATEDSDKVERSION

public static final Widget.MetricsEnum OUTDATEDSDKVERSION

AVG_TALK_TIME

public static final Widget.MetricsEnum AVG_TALK_TIME

AVG_HOLD_TIME

public static final Widget.MetricsEnum AVG_HOLD_TIME

AVG_ACW_TIME

public static final Widget.MetricsEnum AVG_ACW_TIME

AVG_WAIT_TIME

public static final Widget.MetricsEnum AVG_WAIT_TIME

AVG_HANDLE_TIME

public static final Widget.MetricsEnum AVG_HANDLE_TIME

AVG_ALERT_TIME

public static final Widget.MetricsEnum AVG_ALERT_TIME

AVG_ANSWER_TIME

public static final Widget.MetricsEnum AVG_ANSWER_TIME

AVG_ABANDON_TIME

public static final Widget.MetricsEnum AVG_ABANDON_TIME

TOTAL_TALK_TIME

public static final Widget.MetricsEnum TOTAL_TALK_TIME

TOTAL_HANDLE_TIME

public static final Widget.MetricsEnum TOTAL_HANDLE_TIME

TOTAL_HOLD_TIME

public static final Widget.MetricsEnum TOTAL_HOLD_TIME

TOTAL_ACW_TIME

public static final Widget.MetricsEnum TOTAL_ACW_TIME

TOTAL_ALERT_TIME

public static final Widget.MetricsEnum TOTAL_ALERT_TIME

MAX_ABANDON_TIME

public static final Widget.MetricsEnum MAX_ABANDON_TIME

MAX_WAIT_TIME

public static final Widget.MetricsEnum MAX_WAIT_TIME

MAX_TALK_TIME

public static final Widget.MetricsEnum MAX_TALK_TIME

MAX_HOLD_TIME

public static final Widget.MetricsEnum MAX_HOLD_TIME

MAX_ACW_TIME

public static final Widget.MetricsEnum MAX_ACW_TIME

MIN_ABANDON_TIME

public static final Widget.MetricsEnum MIN_ABANDON_TIME

MIN_WAIT_TIME

public static final Widget.MetricsEnum MIN_WAIT_TIME

MIN_TALK_TIME

public static final Widget.MetricsEnum MIN_TALK_TIME

MIN_HOLD_TIME

public static final Widget.MetricsEnum MIN_HOLD_TIME

MIN_ACW_TIME

public static final Widget.MetricsEnum MIN_ACW_TIME

ALERT_COUNT

public static final Widget.MetricsEnum ALERT_COUNT

OFFERED_COUNT

public static final Widget.MetricsEnum OFFERED_COUNT

ABANDONED_COUNT

public static final Widget.MetricsEnum ABANDONED_COUNT

ABANDONED_PERCENT

public static final Widget.MetricsEnum ABANDONED_PERCENT

SHORT_ABANDONED_COUNT

public static final Widget.MetricsEnum SHORT_ABANDONED_COUNT

SHORT_ABANDONED_PERCENT

public static final Widget.MetricsEnum SHORT_ABANDONED_PERCENT

ABANDONED_NO_SHORT_COUNT

public static final Widget.MetricsEnum ABANDONED_NO_SHORT_COUNT

ABANDONED_NO_SHORT_PERCENT

public static final Widget.MetricsEnum ABANDONED_NO_SHORT_PERCENT

ANSWERED_COUNT

public static final Widget.MetricsEnum ANSWERED_COUNT

ANSWERED_PERCENT

public static final Widget.MetricsEnum ANSWERED_PERCENT

FLOWOUT_COUNT

public static final Widget.MetricsEnum FLOWOUT_COUNT

FLOWOUT_PERCENT

public static final Widget.MetricsEnum FLOWOUT_PERCENT

OUTBOUND_COUNT

public static final Widget.MetricsEnum OUTBOUND_COUNT

OUTBOUND_ATTEMPTED_COUNT

public static final Widget.MetricsEnum OUTBOUND_ATTEMPTED_COUNT

VOICEMAIL_COUNT

public static final Widget.MetricsEnum VOICEMAIL_COUNT

HANDLED_COUNT

public static final Widget.MetricsEnum HANDLED_COUNT

HELD_COUNT

public static final Widget.MetricsEnum HELD_COUNT

TRANSFERRED_COUNT

public static final Widget.MetricsEnum TRANSFERRED_COUNT

TRANSFERRED_PERCENT

public static final Widget.MetricsEnum TRANSFERRED_PERCENT

WAITING_CURRENT

public static final Widget.MetricsEnum WAITING_CURRENT

INTERACTING_CURRENT

public static final Widget.MetricsEnum INTERACTING_CURRENT

HELD_CURRENT

public static final Widget.MetricsEnum HELD_CURRENT

ALERTING_CURRENT

public static final Widget.MetricsEnum ALERTING_CURRENT

SERVICE_LEVEL

public static final Widget.MetricsEnum SERVICE_LEVEL

OVER_SERVICE_LEVEL

public static final Widget.MetricsEnum OVER_SERVICE_LEVEL

ONLINE_AGENTS

public static final Widget.MetricsEnum ONLINE_AGENTS

AVAILABLE_AGENTS

public static final Widget.MetricsEnum AVAILABLE_AGENTS

AWAY_AGENTS

public static final Widget.MetricsEnum AWAY_AGENTS

BREAK_AGENTS

public static final Widget.MetricsEnum BREAK_AGENTS

MEAL_AGENTS

public static final Widget.MetricsEnum MEAL_AGENTS

TRAINING_AGENTS

public static final Widget.MetricsEnum TRAINING_AGENTS

BUSY_AGENTS

public static final Widget.MetricsEnum BUSY_AGENTS

MEETING_AGENTS

public static final Widget.MetricsEnum MEETING_AGENTS

SYSTEM_AWAY_AGENTS

public static final Widget.MetricsEnum SYSTEM_AWAY_AGENTS

OFFLINE_AGENTS

public static final Widget.MetricsEnum OFFLINE_AGENTS

ON_QUEUE_AGENTS

public static final Widget.MetricsEnum ON_QUEUE_AGENTS

OFF_QUEUE_AGENTS

public static final Widget.MetricsEnum OFF_QUEUE_AGENTS

INTERACTING_AGENTS

public static final Widget.MetricsEnum INTERACTING_AGENTS

ACW_AGENTS

public static final Widget.MetricsEnum ACW_AGENTS

COMMUNICATING_AGENTS

public static final Widget.MetricsEnum COMMUNICATING_AGENTS

IDLE_AGENTS

public static final Widget.MetricsEnum IDLE_AGENTS

NOT_RESPONDING_AGENTS

public static final Widget.MetricsEnum NOT_RESPONDING_AGENTS

LONGEST_WAITING

public static final Widget.MetricsEnum LONGEST_WAITING

LONGEST_INTERACTING

public static final Widget.MetricsEnum LONGEST_INTERACTING

FLOW_ACTIVE_LONGEST

public static final Widget.MetricsEnum FLOW_ACTIVE_LONGEST

FLOW_ACTIVE_CURRENT

public static final Widget.MetricsEnum FLOW_ACTIVE_CURRENT

FLOW_ENTRIES_COUNT

public static final Widget.MetricsEnum FLOW_ENTRIES_COUNT

FLOW_TOTAL_DURATION

public static final Widget.MetricsEnum FLOW_TOTAL_DURATION

FLOW_MAX_DURATION

public static final Widget.MetricsEnum FLOW_MAX_DURATION

FLOW_AVG_DURATION

public static final Widget.MetricsEnum FLOW_AVG_DURATION

FLOW_DISCONNECT_COUNT

public static final Widget.MetricsEnum FLOW_DISCONNECT_COUNT

FLOW_DISCONNECT_PERCENT

public static final Widget.MetricsEnum FLOW_DISCONNECT_PERCENT

FLOW_TOTAL_DISCONNECT_DURATION

public static final Widget.MetricsEnum FLOW_TOTAL_DISCONNECT_DURATION

FLOW_AVG_DISCONNECT_DURATION

public static final Widget.MetricsEnum FLOW_AVG_DISCONNECT_DURATION

FLOW_MAX_DISCONNECT_DURATION

public static final Widget.MetricsEnum FLOW_MAX_DISCONNECT_DURATION

FLOW_FLOW_DISCONNECT

public static final Widget.MetricsEnum FLOW_FLOW_DISCONNECT

FLOW_FLOW_DISCONNECT_PERCENT

public static final Widget.MetricsEnum FLOW_FLOW_DISCONNECT_PERCENT

FLOW_SYSTEM_ERROR_DISCONNECT

public static final Widget.MetricsEnum FLOW_SYSTEM_ERROR_DISCONNECT

FLOW_SYSTEM_ERROR_DISCONNECT_PERCENT

public static final Widget.MetricsEnum FLOW_SYSTEM_ERROR_DISCONNECT_PERCENT

FLOW_CUSTOMER_DISCONNECT

public static final Widget.MetricsEnum FLOW_CUSTOMER_DISCONNECT

FLOW_CUSTOMER_DISCONNECT_PERCENT

public static final Widget.MetricsEnum FLOW_CUSTOMER_DISCONNECT_PERCENT

FLOW_SHORT_DISCONNECT

public static final Widget.MetricsEnum FLOW_SHORT_DISCONNECT

FLOW_SHORT_DISCONNECT_PERCENT

public static final Widget.MetricsEnum FLOW_SHORT_DISCONNECT_PERCENT

FLOW_EXIT_COUNT

public static final Widget.MetricsEnum FLOW_EXIT_COUNT

FLOW_EXIT_PERCENT

public static final Widget.MetricsEnum FLOW_EXIT_PERCENT

FLOW_TOTAL_EXIT_DURATION

public static final Widget.MetricsEnum FLOW_TOTAL_EXIT_DURATION

FLOW_MAX_EXIT_DURATION

public static final Widget.MetricsEnum FLOW_MAX_EXIT_DURATION

FLOW_AVG_EXIT_DURATION

public static final Widget.MetricsEnum FLOW_AVG_EXIT_DURATION

FLOW_ACD_EXIT_COUNT

public static final Widget.MetricsEnum FLOW_ACD_EXIT_COUNT

FLOW_ACD_EXIT_PERCENT

public static final Widget.MetricsEnum FLOW_ACD_EXIT_PERCENT

FLOW_GROUP_EXIT_COUNT

public static final Widget.MetricsEnum FLOW_GROUP_EXIT_COUNT

FLOW_GROUP_EXIT_PERCENT

public static final Widget.MetricsEnum FLOW_GROUP_EXIT_PERCENT

FLOW_NUMBER_EXIT_COUNT

public static final Widget.MetricsEnum FLOW_NUMBER_EXIT_COUNT

FLOW_NUMBER_EXIT_PERCENT

public static final Widget.MetricsEnum FLOW_NUMBER_EXIT_PERCENT

FLOW_USER_EXIT_COUNT

public static final Widget.MetricsEnum FLOW_USER_EXIT_COUNT

FLOW_USER_EXIT_PERCENT

public static final Widget.MetricsEnum FLOW_USER_EXIT_PERCENT

FLOW_FLOW_EXIT_COUNT

public static final Widget.MetricsEnum FLOW_FLOW_EXIT_COUNT

FLOW_FLOW_EXIT_PERCENT

public static final Widget.MetricsEnum FLOW_FLOW_EXIT_PERCENT

FLOW_SECURE_FLOW_EXIT_COUNT

public static final Widget.MetricsEnum FLOW_SECURE_FLOW_EXIT_COUNT

FLOW_SECURE_FLOW_EXIT_PERCENT

public static final Widget.MetricsEnum FLOW_SECURE_FLOW_EXIT_PERCENT

FLOW_ACD_VOICEMAIL_EXIT_COUNT

public static final Widget.MetricsEnum FLOW_ACD_VOICEMAIL_EXIT_COUNT

FLOW_ACD_VOICEMAIL_EXIT_PERCENT

public static final Widget.MetricsEnum FLOW_ACD_VOICEMAIL_EXIT_PERCENT

FLOW_USER_VOICEMAIL_EXIT_COUNT

public static final Widget.MetricsEnum FLOW_USER_VOICEMAIL_EXIT_COUNT

FLOW_USER_VOICEMAIL_EXIT_PERCENT

public static final Widget.MetricsEnum FLOW_USER_VOICEMAIL_EXIT_PERCENT

FLOW_OUTCOME_COUNT

public static final Widget.MetricsEnum FLOW_OUTCOME_COUNT

FLOW_AVG_OUTCOME_DECIMAL

public static final Widget.MetricsEnum FLOW_AVG_OUTCOME_DECIMAL

FLOW_OUTCOME_FAILURE_COUNT

public static final Widget.MetricsEnum FLOW_OUTCOME_FAILURE_COUNT

FLOW_OUTCOME_FAILURE_PERCENT

public static final Widget.MetricsEnum FLOW_OUTCOME_FAILURE_PERCENT

FLOW_OUTCOME_SUCCESS_COUNT

public static final Widget.MetricsEnum FLOW_OUTCOME_SUCCESS_COUNT

FLOW_OUTCOME_SUCCESS_PERCENT

public static final Widget.MetricsEnum FLOW_OUTCOME_SUCCESS_PERCENT

FLOW_OUTCOME_TOTAL_DURATION

public static final Widget.MetricsEnum FLOW_OUTCOME_TOTAL_DURATION

FLOW_OUTCOME_MAX_DURATION

public static final Widget.MetricsEnum FLOW_OUTCOME_MAX_DURATION

FLOW_OUTCOME_AVG_DURATION

public static final Widget.MetricsEnum FLOW_OUTCOME_AVG_DURATION

FLOW_OUTCOME_MIN_DURATION

public static final Widget.MetricsEnum FLOW_OUTCOME_MIN_DURATION

OFF_QUEUE_TIME

public static final Widget.MetricsEnum OFF_QUEUE_TIME

OFF_QUEUE_PERCENT

public static final Widget.MetricsEnum OFF_QUEUE_PERCENT

AVAILABLE_TIME

public static final Widget.MetricsEnum AVAILABLE_TIME

AVAILABLE_PERCENT

public static final Widget.MetricsEnum AVAILABLE_PERCENT

BUSY_TIME

public static final Widget.MetricsEnum BUSY_TIME

BUSY_PERCENT

public static final Widget.MetricsEnum BUSY_PERCENT

AWAY_TIME

public static final Widget.MetricsEnum AWAY_TIME

AWAY_PERCENT

public static final Widget.MetricsEnum AWAY_PERCENT

BREAK_TIME

public static final Widget.MetricsEnum BREAK_TIME

BREAK_PERCENT

public static final Widget.MetricsEnum BREAK_PERCENT

MEAL_TIME

public static final Widget.MetricsEnum MEAL_TIME

MEAL_PERCENT

public static final Widget.MetricsEnum MEAL_PERCENT

MEETING_TIME

public static final Widget.MetricsEnum MEETING_TIME

MEETING_PERCENT

public static final Widget.MetricsEnum MEETING_PERCENT

TRAINING_TIME

public static final Widget.MetricsEnum TRAINING_TIME

TRAINING_PERCENT

public static final Widget.MetricsEnum TRAINING_PERCENT

INTERACTING_TIME

public static final Widget.MetricsEnum INTERACTING_TIME

INTERACTING_PERCENT

public static final Widget.MetricsEnum INTERACTING_PERCENT

COMMUNICATING_TIME

public static final Widget.MetricsEnum COMMUNICATING_TIME

COMMUNICATING_PERCENT

public static final Widget.MetricsEnum COMMUNICATING_PERCENT

SYSTEM_AWAY_TIME

public static final Widget.MetricsEnum SYSTEM_AWAY_TIME

SYSTEM_AWAY_PERCENT

public static final Widget.MetricsEnum SYSTEM_AWAY_PERCENT

ON_QUEUE_TIME

public static final Widget.MetricsEnum ON_QUEUE_TIME

ON_QUEUE_PERCENT

public static final Widget.MetricsEnum ON_QUEUE_PERCENT

IDLE_TIME

public static final Widget.MetricsEnum IDLE_TIME

IDLE_PERCENT

public static final Widget.MetricsEnum IDLE_PERCENT

NOT_RESPONDING_TIME

public static final Widget.MetricsEnum NOT_RESPONDING_TIME

NOT_RESPONDING_PERCENT

public static final Widget.MetricsEnum NOT_RESPONDING_PERCENT

LOGGED_IN_TIME

public static final Widget.MetricsEnum LOGGED_IN_TIME

OCCUPANCY_PERCENT

public static final Widget.MetricsEnum OCCUPANCY_PERCENT

MIN_ALERT_TIME

public static final Widget.MetricsEnum MIN_ALERT_TIME

MAX_ALERT_TIME

public static final Widget.MetricsEnum MAX_ALERT_TIME

MIN_HANDLE_TIME

public static final Widget.MetricsEnum MIN_HANDLE_TIME

MAX_HANDLE_TIME

public static final Widget.MetricsEnum MAX_HANDLE_TIME

MIN_ANSWERED_TIME

public static final Widget.MetricsEnum MIN_ANSWERED_TIME

MAX_ANSWERED_TIME

public static final Widget.MetricsEnum MAX_ANSWERED_TIME

MIN_NOT_RESPONDING_TIME

public static final Widget.MetricsEnum MIN_NOT_RESPONDING_TIME

MAX_NOT_RESPONDING_TIME

public static final Widget.MetricsEnum MAX_NOT_RESPONDING_TIME

MET_SERVICE_LEVEL

public static final Widget.MetricsEnum MET_SERVICE_LEVEL

WFM_ADHERENCE_STATUS

public static final Widget.MetricsEnum WFM_ADHERENCE_STATUS

WFM_SCHEDULED_ACTIVITY

public static final Widget.MetricsEnum WFM_SCHEDULED_ACTIVITY

WFM_ADHERENCE_DURATION

public static final Widget.MetricsEnum WFM_ADHERENCE_DURATION

AGENT_TITLE

public static final Widget.MetricsEnum AGENT_TITLE

AGENT_DEPARTMENT

public static final Widget.MetricsEnum AGENT_DEPARTMENT

AGENT_EXTENSION

public static final Widget.MetricsEnum AGENT_EXTENSION

AGENT_SKILLS

public static final Widget.MetricsEnum AGENT_SKILLS

AGENT_LOCATION

public static final Widget.MetricsEnum AGENT_LOCATION

AGENT_REPORTS_TO

public static final Widget.MetricsEnum AGENT_REPORTS_TO

AGENT_EMAIL

public static final Widget.MetricsEnum AGENT_EMAIL

AGENT_ROLE

public static final Widget.MetricsEnum AGENT_ROLE

AGENT_GROUP

public static final Widget.MetricsEnum AGENT_GROUP

AGENT_TIME_IN_STATUS

public static final Widget.MetricsEnum AGENT_TIME_IN_STATUS

AGENT_TIME_IN_ROUTING_STATUS

public static final Widget.MetricsEnum AGENT_TIME_IN_ROUTING_STATUS

AGENT_STATUS

public static final Widget.MetricsEnum AGENT_STATUS

AGENT_SECONDARY_STATUS

public static final Widget.MetricsEnum AGENT_SECONDARY_STATUS

AGENT_ROUTING_STATUS

public static final Widget.MetricsEnum AGENT_ROUTING_STATUS

AGENT_MEDIA_TYPES

public static final Widget.MetricsEnum AGENT_MEDIA_TYPES

ACW_COUNT

public static final Widget.MetricsEnum ACW_COUNT

ANSWER_TRANSFERRED_PERCENT

public static final Widget.MetricsEnum ANSWER_TRANSFERRED_PERCENT

FLOW_AVG_MILESTONE_DECIMAL

public static final Widget.MetricsEnum FLOW_AVG_MILESTONE_DECIMAL

NOT_RESPONDING_COUNT

public static final Widget.MetricsEnum NOT_RESPONDING_COUNT

AVG_ACW_HANDLED

public static final Widget.MetricsEnum AVG_ACW_HANDLED

AVG_CONTACTING_TIME

public static final Widget.MetricsEnum AVG_CONTACTING_TIME

AVG_DIALING_TIME

public static final Widget.MetricsEnum AVG_DIALING_TIME

AVG_FLOWOUT_TIME

public static final Widget.MetricsEnum AVG_FLOWOUT_TIME

AVG_HOLD_HANDLED

public static final Widget.MetricsEnum AVG_HOLD_HANDLED

AVG_MONITOR

public static final Widget.MetricsEnum AVG_MONITOR

BLIND_TRANSFER_COUNT

public static final Widget.MetricsEnum BLIND_TRANSFER_COUNT

BLIND_TRANSFER_PERCENT

public static final Widget.MetricsEnum BLIND_TRANSFER_PERCENT

CONNECTED_COUNT

public static final Widget.MetricsEnum CONNECTED_COUNT

CONSULT_COUNT

public static final Widget.MetricsEnum CONSULT_COUNT

CONSULT_TRANSFER_COUNT

public static final Widget.MetricsEnum CONSULT_TRANSFER_COUNT

CONSULT_TRANSFER_PERCENT

public static final Widget.MetricsEnum CONSULT_TRANSFER_PERCENT

CONTACTING_COUNT

public static final Widget.MetricsEnum CONTACTING_COUNT

DIALING_COUNT

public static final Widget.MetricsEnum DIALING_COUNT

ERROR_COUNT

public static final Widget.MetricsEnum ERROR_COUNT

EXTERNAL_MEDIA_COUNT

public static final Widget.MetricsEnum EXTERNAL_MEDIA_COUNT

MAX_CONTACTING_TIME

public static final Widget.MetricsEnum MAX_CONTACTING_TIME

MAX_DIALING_TIME

public static final Widget.MetricsEnum MAX_DIALING_TIME

MAX_FLOWOUT_TIME

public static final Widget.MetricsEnum MAX_FLOWOUT_TIME

FLOW_MILESTONE_COUNT

public static final Widget.MetricsEnum FLOW_MILESTONE_COUNT

MIN_FLOWOUT_TIME

public static final Widget.MetricsEnum MIN_FLOWOUT_TIME

MAX_MONITOR

public static final Widget.MetricsEnum MAX_MONITOR

MIN_CONTACTING_TIME

public static final Widget.MetricsEnum MIN_CONTACTING_TIME

MIN_DIALING_TIME

public static final Widget.MetricsEnum MIN_DIALING_TIME

MIN_MONITOR

public static final Widget.MetricsEnum MIN_MONITOR

MONITOR_COUNT

public static final Widget.MetricsEnum MONITOR_COUNT

MEDIA_COUNT

public static final Widget.MetricsEnum MEDIA_COUNT

SERVICE_LEVEL_TARGET

public static final Widget.MetricsEnum SERVICE_LEVEL_TARGET

SERVICE_LEVEL_TARGET_CURRENT

public static final Widget.MetricsEnum SERVICE_LEVEL_TARGET_CURRENT

TALK_COUNT

public static final Widget.MetricsEnum TALK_COUNT

TOTAL_ABANDON_TIME

public static final Widget.MetricsEnum TOTAL_ABANDON_TIME

TOTAL_NOT_RESPONDING_TIME

public static final Widget.MetricsEnum TOTAL_NOT_RESPONDING_TIME

TOTAL_CONTACTING

public static final Widget.MetricsEnum TOTAL_CONTACTING

TOTAL_DIALING

public static final Widget.MetricsEnum TOTAL_DIALING

TOTAL_MONITOR

public static final Widget.MetricsEnum TOTAL_MONITOR

TOTAL_WAIT_TIME

public static final Widget.MetricsEnum TOTAL_WAIT_TIME

WAIT_COUNT

public static final Widget.MetricsEnum WAIT_COUNT

PARK_COUNT

public static final Widget.MetricsEnum PARK_COUNT

AVG_PARK_TIME

public static final Widget.MetricsEnum AVG_PARK_TIME

TOTAL_PARK_TIME

public static final Widget.MetricsEnum TOTAL_PARK_TIME

MIN_PARK_TIME

public static final Widget.MetricsEnum MIN_PARK_TIME

MAX_PARK_TIME

public static final Widget.MetricsEnum MAX_PARK_TIME

INBOUND_AUDIO_COUNT

public static final Widget.MetricsEnum INBOUND_AUDIO_COUNT

OUTBOUND_AUDIO_COUNT

public static final Widget.MetricsEnum OUTBOUND_AUDIO_COUNT

Method Details

values

public static Widget.MetricsEnum[] values()

Returns an array containing the constants of this enum class, in the order they are declared.

Returns:

an array containing the constants of this enum class, in the order they are declared

valueOf

public static Widget.MetricsEnum valueOf(String name)

Returns the enum constant of this class with the specified name. The string must match exactly an identifier used to declare an enum constant in this class. (Extraneous whitespace characters are not permitted.)

Parameters:

name - the name of the enum constant to be returned.

Returns:

the enum constant with the specified name

Throws:

IllegalArgumentException - if this enum class has no constant with the specified name

NullPointerException - if the argument is null

fromString

public static Widget.MetricsEnum fromString(String key)

toString

public String toString()

Overrides:

toString in class Enum<Widget.MetricsEnum>