Package com.mypurecloud.sdk.v2.model

Class Workitem

java.lang.Object
com.mypurecloud.sdk.v2.model.Workitem
All Implemented Interfaces:
Serializable
public class Workitem extends Object implements Serializable
Workitem
See Also:

  • Constructor Details

    • Workitem

      public Workitem()

    • Workitem

      public Workitem(Boolean initWithEmptyList)

  • Method Details

    • getId

      public String getId()

    • name

      public Workitem name(String name)
      The name of the Workitem.

    • getName

      public String getName()

    • setName

      public void setName(String name)

    • division

      public Workitem division(Division division)
      The division to which this entity belongs.

    • getDivision

      public Division getDivision()

    • setDivision

      public void setDivision(Division division)

    • type

      public Workitem type(WorktypeReference type)
      The Worktype of the Workitem.

    • getType

      public WorktypeReference getType()

    • setType

      public void setType(WorktypeReference type)

    • description

      public Workitem description(String description)
      The description of the Workitem.

    • getDescription

      public String getDescription()

    • setDescription

      public void setDescription(String description)

    • language

      public Workitem language(LanguageReference language)
      The language of the Workitem.

    • getLanguage

      public LanguageReference getLanguage()

    • setLanguage

      public void setLanguage(LanguageReference language)

    • utilizationLabel

      public Workitem utilizationLabel(WorkitemUtilizationLabelReference utilizationLabel)
      The utilization label of the Workitem.

    • getUtilizationLabel

      public WorkitemUtilizationLabelReference getUtilizationLabel()

    • setUtilizationLabel

      public void setUtilizationLabel(WorkitemUtilizationLabelReference utilizationLabel)

    • priority

      public Workitem priority(Integer priority)
      The priority of the Workitem. The valid range is between -25,000,000 and 25,000,000.

    • getPriority

      public Integer getPriority()

    • setPriority

      public void setPriority(Integer priority)

    • dateCreated

      public Workitem dateCreated(Date dateCreated)
      The creation date of the Workitem. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getDateCreated

      public Date getDateCreated()

    • setDateCreated

      public void setDateCreated(Date dateCreated)

    • dateModified

      public Workitem dateModified(Date dateModified)
      The modified date of the Workitem. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getDateModified

      public Date getDateModified()

    • setDateModified

      public void setDateModified(Date dateModified)

    • dateDue

      public Workitem dateDue(Date dateDue)
      The due date of the Workitem. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getDateDue

      public Date getDateDue()

    • setDateDue

      public void setDateDue(Date dateDue)

    • dateExpires

      public Workitem dateExpires(Date dateExpires)
      The expiry date of the Workitem. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getDateExpires

      public Date getDateExpires()

    • setDateExpires

      public void setDateExpires(Date dateExpires)

    • durationSeconds

      public Workitem durationSeconds(Integer durationSeconds)
      The estimated duration in seconds to complete the workitem.

    • getDurationSeconds

      public Integer getDurationSeconds()

    • setDurationSeconds

      public void setDurationSeconds(Integer durationSeconds)

    • ttl

      public Workitem ttl(Integer ttl)
      The time to live of the Workitem in seconds.

    • getTtl

      public Integer getTtl()

    • setTtl

      public void setTtl(Integer ttl)

    • status

      public Workitem status(WorkitemStatusReference status)
      The current Status of the Workitem.

    • getStatus

      public WorkitemStatusReference getStatus()

    • setStatus

      public void setStatus(WorkitemStatusReference status)

    • statusCategory

      public Workitem statusCategory(Workitem.StatusCategoryEnum statusCategory)
      The Category of the current Status of the Workitem.

    • getStatusCategory

      public Workitem.StatusCategoryEnum getStatusCategory()

    • setStatusCategory

      public void setStatusCategory(Workitem.StatusCategoryEnum statusCategory)

    • dateStatusChanged

      public Workitem dateStatusChanged(Date dateStatusChanged)
      The State change date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getDateStatusChanged

      public Date getDateStatusChanged()

    • setDateStatusChanged

      public void setDateStatusChanged(Date dateStatusChanged)

    • dateClosed

      public Workitem dateClosed(Date dateClosed)
      The date the Workitem was closed. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getDateClosed

      public Date getDateClosed()

    • setDateClosed

      public void setDateClosed(Date dateClosed)

    • workbin

      public Workitem workbin(WorkbinReference workbin)
      The Workbin that contains the Workitem.

    • getWorkbin

      public WorkbinReference getWorkbin()

    • setWorkbin

      public void setWorkbin(WorkbinReference workbin)

    • reporter

      public Workitem reporter(UserReferenceWithName reporter)
      The reporter of the Workitem.

    • getReporter

      public UserReferenceWithName getReporter()

    • setReporter

      public void setReporter(UserReferenceWithName reporter)

    • assignee

      public Workitem assignee(UserReferenceWithName assignee)
      The assignee of the Workitem.

    • getAssignee

      public UserReferenceWithName getAssignee()

    • setAssignee

      public void setAssignee(UserReferenceWithName assignee)

    • externalContact

      public Workitem externalContact(ExternalContactReference externalContact)
      The external contact of the Workitem.

    • getExternalContact

      public ExternalContactReference getExternalContact()

    • setExternalContact

      public void setExternalContact(ExternalContactReference externalContact)

    • externalTag

      public Workitem externalTag(String externalTag)
      The external tag of the Workitem.

    • getExternalTag

      public String getExternalTag()

    • setExternalTag

      public void setExternalTag(String externalTag)

    • modifiedBy

      public Workitem modifiedBy(UserReference modifiedBy)
      The User who modified the Workitem.

    • getModifiedBy

      public UserReference getModifiedBy()

    • setModifiedBy

      public void setModifiedBy(UserReference modifiedBy)

    • queue

      public Workitem queue(WorkitemQueueReference queue)
      The Workitems queue.

    • getQueue

      public WorkitemQueueReference getQueue()

    • setQueue

      public void setQueue(WorkitemQueueReference queue)

    • assignmentState

      public Workitem assignmentState(Workitem.AssignmentStateEnum assignmentState)
      The assignment state of the workitem.

    • getAssignmentState

      public Workitem.AssignmentStateEnum getAssignmentState()

    • setAssignmentState

      public void setAssignmentState(Workitem.AssignmentStateEnum assignmentState)

    • dateAssignmentStateChanged

      public Workitem dateAssignmentStateChanged(Date dateAssignmentStateChanged)
      The assignment state change date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

    • getDateAssignmentStateChanged

      public Date getDateAssignmentStateChanged()

    • setDateAssignmentStateChanged

      public void setDateAssignmentStateChanged(Date dateAssignmentStateChanged)

    • alertTimeoutSeconds

      public Workitem alertTimeoutSeconds(Integer alertTimeoutSeconds)
      The duration in seconds before an alert will timeout.

    • getAlertTimeoutSeconds

      public Integer getAlertTimeoutSeconds()

    • setAlertTimeoutSeconds

      public void setAlertTimeoutSeconds(Integer alertTimeoutSeconds)

    • skills

      public Workitem skills(List<RoutingSkillReference> skills)
      The skills of the Workitem.

    • getSkills

      public List<RoutingSkillReference> getSkills()

    • setSkills

      public void setSkills(List<RoutingSkillReference> skills)

    • preferredAgents

      public Workitem preferredAgents(List<UserReference> preferredAgents)
      The preferred agents of the Workitem.

    • getPreferredAgents

      public List<UserReference> getPreferredAgents()

    • setPreferredAgents

      public void setPreferredAgents(List<UserReference> preferredAgents)

    • autoStatusTransition

      public Workitem autoStatusTransition(Boolean autoStatusTransition)
      Set it to false to disable auto status transition. By default, it is enabled.

    • getAutoStatusTransition

      public Boolean getAutoStatusTransition()

    • setAutoStatusTransition

      public void setAutoStatusTransition(Boolean autoStatusTransition)

    • schema

      public Workitem schema(WorkitemSchema schema)
      The schema defining the custom fields of the Workitem. The schema is inherited from the Workitems Worktype at creation time.

    • getSchema

      public WorkitemSchema getSchema()

    • setSchema

      public void setSchema(WorkitemSchema schema)

    • customFields

      public Workitem customFields(Map<String,Object> customFields)
      Custom fields defined in the schema referenced by the Workitem.

    • getCustomFields

      public Map<String,Object> getCustomFields()

    • setCustomFields

      public void setCustomFields(Map<String,Object> customFields)

    • autoStatusTransitionDetail

      public Workitem autoStatusTransitionDetail(AutoStatusTransitionDetail autoStatusTransitionDetail)
      Auto status transition details of Workitem.

    • getAutoStatusTransitionDetail

      public AutoStatusTransitionDetail getAutoStatusTransitionDetail()

    • setAutoStatusTransitionDetail

      public void setAutoStatusTransitionDetail(AutoStatusTransitionDetail autoStatusTransitionDetail)

    • scoredAgents

      public Workitem scoredAgents(List<WorkitemScoredAgent> scoredAgents)
      A list of scored agents for the Workitem.

    • getScoredAgents

      public List<WorkitemScoredAgent> getScoredAgents()

    • setScoredAgents

      public void setScoredAgents(List<WorkitemScoredAgent> scoredAgents)

    • script

      public Workitem script(WorkitemScriptReference script)
      The script that will be executed for the Workitem.

    • getScript

      public WorkitemScriptReference getScript()

    • setScript

      public void setScript(WorkitemScriptReference script)

    • getSelfUri

      public String getSelfUri()

    • equals

      public boolean equals(Object o)
      Overrides:
      equals in class Object

    • hashCode

      public int hashCode()
      Overrides:
      hashCode in class Object

    • toString

      public String toString()
      Overrides:
      toString in class Object