Uses of Class
com.mypurecloud.sdk.v2.model.AdherenceSettings
Packages that use AdherenceSettings
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Uses of AdherenceSettings in com.mypurecloud.sdk.v2.model
Methods in com.mypurecloud.sdk.v2.model that return AdherenceSettingsModifier and TypeMethodDescriptionAdherenceSettings.adherenceExceptionThresholdSeconds(Integer adherenceExceptionThresholdSeconds) The threshold in seconds for which agents should not be penalized for being momentarily out of adherenceAdherenceSettings.adherenceTargetPercent(Integer adherenceTargetPercent) Target adherence percentageCreateManagementUnitSettingsRequest.getAdherence()ManagementUnitSettingsRequest.getAdherence()ManagementUnitSettingsResponse.getAdherence()AdherenceSettings.ignoredActivityCategories(IgnoredActivityCategories ignoredActivityCategories) Activity categories that should be ignored for adherence purposesAdherenceSettings.ignoredActivityCodeIds(IgnoredActivityCodeIds ignoredActivityCodeIds) Activity code IDs that should be ignored for adherence purposesAdherenceSettings.nonOnQueueActivitiesEquivalent(Boolean nonOnQueueActivitiesEquivalent) Whether to treat all non-on-queue activities as equivalent for adherence purposesAdherenceSettings.severeAlertThresholdMinutes(Integer severeAlertThresholdMinutes) The threshold in minutes where an alert will be triggered when an agent is considered severely out of adherenceAdherenceSettings.trackOnQueueActivity(Boolean trackOnQueueActivity) Whether to track on-queue activitiesMethods in com.mypurecloud.sdk.v2.model with parameters of type AdherenceSettingsModifier and TypeMethodDescriptionCreateManagementUnitSettingsRequest.adherence(AdherenceSettings adherence) Adherence settings for this management unitManagementUnitSettingsRequest.adherence(AdherenceSettings adherence) Adherence settings for this management unitManagementUnitSettingsResponse.adherence(AdherenceSettings adherence) Adherence settings for this management unitvoidCreateManagementUnitSettingsRequest.setAdherence(AdherenceSettings adherence) voidManagementUnitSettingsRequest.setAdherence(AdherenceSettings adherence) voidManagementUnitSettingsResponse.setAdherence(AdherenceSettings adherence)