Uses of Class
com.mypurecloud.sdk.v2.model.AgentAdherenceDayMetrics
Packages that use AgentAdherenceDayMetrics
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Uses of AgentAdherenceDayMetrics in com.mypurecloud.sdk.v2.model
Methods in com.mypurecloud.sdk.v2.model that return AgentAdherenceDayMetricsModifier and TypeMethodDescriptionAgentAdherenceDayMetrics.actualLengthSeconds(Integer actualLengthSeconds) Total duration in seconds for all actually worked activitiesAgentAdherenceDayMetrics.adherencePercentage(Double adherencePercentage) Total adherence percentage for this user, in the scale of 0 - 100AgentAdherenceDayMetrics.adherenceScheduleSeconds(Integer adherenceScheduleSeconds) Duration of schedule in seconds included for adherence percentage calculationAgentAdherenceDayMetrics.conformanceActualSeconds(Integer conformanceActualSeconds) Total actually worked duration in seconds for OnQueue activitiesAgentAdherenceDayMetrics.conformancePercentage(Double conformancePercentage) Total conformance percentage for this user, in the scale of 0 - 100.AgentAdherenceDayMetrics.conformanceScheduleSeconds(Integer conformanceScheduleSeconds) Total scheduled duration in seconds for OnQueue activitiesAgentAdherenceDayMetrics.dayStartOffsetSeconds(Integer dayStartOffsetSeconds) Start of day offset in seconds relative to query start timeAgentAdherenceDayMetrics.exceptionCount(Integer exceptionCount) Total number of adherence exceptions for this userAgentAdherenceDayMetrics.exceptionDurationSeconds(Integer exceptionDurationSeconds) Total duration in seconds of adherence exceptions for this userAgentAdherenceDayMetrics.impactSeconds(Integer impactSeconds) The impact duration in seconds of current adherence state for this userAgentAdherenceDayMetrics.scheduleLengthSeconds(Integer scheduleLengthSeconds) Total duration in seconds for all scheduled activitiesMethods in com.mypurecloud.sdk.v2.model that return types with arguments of type AgentAdherenceDayMetricsMethod parameters in com.mypurecloud.sdk.v2.model with type arguments of type AgentAdherenceDayMetricsModifier and TypeMethodDescriptionWfmAgentHistoricalAdherenceResult.dayMetrics(List<AgentAdherenceDayMetrics> dayMetrics) Adherence and conformance metrics for days in query rangevoidWfmAgentHistoricalAdherenceResult.setDayMetrics(List<AgentAdherenceDayMetrics> dayMetrics)