Uses of Class
com.mypurecloud.sdk.v2.model.CallbackMediaParticipant
Packages that use CallbackMediaParticipant
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Uses of CallbackMediaParticipant in com.mypurecloud.sdk.v2.model
Methods in com.mypurecloud.sdk.v2.model that return CallbackMediaParticipantModifier and TypeMethodDescriptionThe participant address.CallbackMediaParticipant.alertingTimeoutMs(Integer alertingTimeoutMs) Specifies how long the agent has to answer an interaction before being marked as not responding.CallbackMediaParticipant.attributes(Map<String, String> attributes) A list of ad-hoc attributes for the participant.CallbackMediaParticipant.automatedCallbackConfigId(String automatedCallbackConfigId) The id of the config for automatically placing the callback (and handling the disposition).CallbackMediaParticipant.callbackNumbers(List<String> callbackNumbers) The list of phone number to use for this callback.CallbackMediaParticipant.callbackScheduledTime(Date callbackScheduledTime) Date time is represented as an ISO-8601 string.CallbackMediaParticipant.callbackUserName(String callbackUserName) The name of the callback target.CallbackMediaParticipant.connectedTime(Date connectedTime) The time when this participant went connected for this media (eg: video connected time).CallbackMediaParticipant.conversationRoutingData(ConversationRoutingData conversationRoutingData) Information on how a communication should be routed to an agent.CallbackMediaParticipant.direction(CallbackMediaParticipant.DirectionEnum direction) The participant's direction.CallbackMediaParticipant.disconnectType(CallbackMediaParticipant.DisconnectTypeEnum disconnectType) The reason the participant was disconnected from the conversation.CallbackMediaParticipant.endAcwTime(Date endAcwTime) The timestamp when this participant ended after-call work.The time when this participant went disconnected for this media (eg: video disconnected time).If the conversation ends in error, contains additional error details.CallbackMediaParticipant.externalCampaign(Boolean externalCampaign) True if the call for the callback uses external dialing.CallbackMediaParticipant.externalContact(DomainEntityRef externalContact) If this participant represents an external contact, then this will be the reference for the external contact.CallbackMediaParticipant.externalContactInitialDivisionId(String externalContactInitialDivisionId) If this participant represents an external contact, then this will be the initial division for the external contact.CallbackMediaParticipant.externalOrganization(DomainEntityRef externalOrganization) If this participant represents an external org, then this will be the reference for the external org.CallbackMediaParticipant.flaggedReason(CallbackMediaParticipant.FlaggedReasonEnum flaggedReason) The reason specifying why participant flagged the conversation.Value is true when the participant is on hold.The unique participant ID.CallbackMediaParticipant.journeyContext(JourneyContext journeyContext) Journey System data/context that is applicable to this communication.CallbackMediaParticipant.mediaRoles(List<String> mediaRoles) List of roles this participant's media has had on the conversation, ie monitor, coach, etcThe display friendly name of the participant.CallbackMediaParticipant.outboundPreview(DialerPreview outboundPreview) The outbound preview associated with this callback.The time when this participant's communication was last parked.The peer communication corresponding to a matching leg for this communication.The source provider for the communication.The participant's purpose.CallbackMediaParticipant.queue(DomainEntityRef queue) The PureCloud queue for this participant.CallbackMediaParticipant.resumeTime(Date resumeTime) The time when this participant's communications will resume.CallbackMediaParticipant.script(DomainEntityRef script) The Engage script that should be used by this participant.CallbackMediaParticipant.skipEnabled(Boolean skipEnabled) If true, the callback can be skipped.CallbackMediaParticipant.startAcwTime(Date startAcwTime) The timestamp when this participant started after-call work.CallbackMediaParticipant.startAlertingTime(Date startAlertingTime) The timestamp when it is first put into an alerting state.CallbackMediaParticipant.startHoldTime(Date startHoldTime) The time when this participant's hold started.The time when this participant first joined the conversation.CallbackMediaParticipant.state(CallbackMediaParticipant.StateEnum state) The participant's state.CallbackMediaParticipant.team(DomainEntityRef team) The PureCloud team for this participant.CallbackMediaParticipant.timeoutSeconds(Integer timeoutSeconds) Duration in seconds before the callback will be auto-dialed.CallbackMediaParticipant.user(DomainEntityRef user) The PureCloud user for this participant.The voicemail associated with this callback.Wrapup for this participant, if it has been applied.CallbackMediaParticipant.wrapupPrompt(String wrapupPrompt) The wrap-up prompt indicating the type of wrap-up to be performed.CallbackMediaParticipant.wrapupRequired(Boolean wrapupRequired) Value is true when the participant requires wrap-up.CallbackMediaParticipant.wrapupSkipped(Boolean wrapupSkipped) Value is true when the participant has skipped wrap-up.CallbackMediaParticipant.wrapupTimeoutMs(Integer wrapupTimeoutMs) The amount of time the participant has to complete wrap-up.Methods in com.mypurecloud.sdk.v2.model that return types with arguments of type CallbackMediaParticipantMethod parameters in com.mypurecloud.sdk.v2.model with type arguments of type CallbackMediaParticipantModifier and TypeMethodDescriptionCallbackConversation.participants(List<CallbackMediaParticipant> participants) The list of participants involved in the conversation.voidCallbackConversation.setParticipants(List<CallbackMediaParticipant> participants)