Uses of Class
com.mypurecloud.sdk.v2.model.CallbackMediaSettings
Packages that use CallbackMediaSettings
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Uses of CallbackMediaSettings in com.mypurecloud.sdk.v2.model
Methods in com.mypurecloud.sdk.v2.model that return CallbackMediaSettingsModifier and TypeMethodDescriptionCallbackMediaSettings.alertingTimeoutSeconds(Integer alertingTimeoutSeconds) The alerting timeout for the media type, in secondsCallbackMediaSettings.answeringMachineFlow(DomainEntityRef answeringMachineFlow) The inbound flow to transfer to if an answering machine is detected during the outbound call of a customer first callback when answeringMachineReactionType is set to TransferToFlow.CallbackMediaSettings.answeringMachineReactionType(CallbackMediaSettings.AnsweringMachineReactionTypeEnum answeringMachineReactionType) The action to take if an answering machine is detected during the outbound call of a customer first callback.CallbackMediaSettings.autoAnswerAlertToneSeconds(Double autoAnswerAlertToneSeconds) How long to play the alerting tone for an auto-answer interactionCallbackMediaSettings.autoDialDelaySeconds(Integer autoDialDelaySeconds) Time in seconds after agent connects to callback before outgoing call is auto-dialed.CallbackMediaSettings.autoEndDelaySeconds(Integer autoEndDelaySeconds) Time in seconds after agent disconnects from the outgoing call before the encasing callback is auto-ended.CallbackMediaSettings.edgeGroup(DomainEntityRef edgeGroup) The identifier of the edge group that will place the calls.CallbackMediaSettings.enableAutoAnswer(Boolean enableAutoAnswer) Indicates if auto-answer is enabled for the given media type or subtype (default is false).CallbackMediaSettings.enableAutoDialAndEnd(Boolean enableAutoDialAndEnd) Flag to enable Auto-Dial and Auto-End automation for callbacks on this queue.QueueMediaSettings.getCallback()CallbackMediaSettings.liveVoiceFlow(DomainEntityRef liveVoiceFlow) The inbound flow to transfer to if a live voice is detected during the outbound call of a customer first callback.CallbackMediaSettings.liveVoiceReactionType(CallbackMediaSettings.LiveVoiceReactionTypeEnum liveVoiceReactionType) The action to take if a live voice is detected during the outbound call of a customer first callback.CallbackMediaSettings.manualAnswerAlertToneSeconds(Double manualAnswerAlertToneSeconds) How long to play the alerting tone for a manual-answer interactionCallbackMediaSettings.maxRetryCount(Integer maxRetryCount) Maximum number of retries that should be attempted to try and connect a customer first callback to a customer when the initial callback attempt did not connect.CallbackMediaSettings.mode(CallbackMediaSettings.ModeEnum mode) The mode callbacks will use on this queue.CallbackMediaSettings.pacingModifier(Double pacingModifier) Controls the maximum number of outbound calls at one time when mode is CustomerFirst.CallbackMediaSettings.retryDelaySeconds(Integer retryDelaySeconds) Delay in seconds between each retry of a customer first callback.CallbackMediaSettings.serviceLevel(ServiceLevel serviceLevel) The targeted service level for the media typeCallbackMediaSettings.site(DomainEntityRef site) The identifier of the site to be used for dialing; can be set in place of an edge group.Methods in com.mypurecloud.sdk.v2.model with parameters of type CallbackMediaSettingsModifier and TypeMethodDescriptionQueueMediaSettings.callback(CallbackMediaSettings callback) The queue media settings for callback interactions.voidQueueMediaSettings.setCallback(CallbackMediaSettings callback)