Uses of Class
com.mypurecloud.sdk.v2.model.ConversationCallEventTopicConversationRoutingData
Packages that use ConversationCallEventTopicConversationRoutingData
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Uses of ConversationCallEventTopicConversationRoutingData in com.mypurecloud.sdk.v2.model
Methods in com.mypurecloud.sdk.v2.model that return ConversationCallEventTopicConversationRoutingDataModifier and TypeMethodDescriptionConversationCallEventTopicCallMediaParticipant.getConversationRoutingData()ConversationCallEventTopicConversationRoutingData.language(ConversationCallEventTopicUriReference language) A UriReference for a resourceThe priority of the conversation to use for routing decisionsConversationCallEventTopicConversationRoutingData.queue(ConversationCallEventTopicUriReference queue) A UriReference for a resourceConversationCallEventTopicConversationRoutingData.scoredAgents(List<ConversationCallEventTopicScoredAgent> scoredAgents) A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agentsConversationCallEventTopicConversationRoutingData.skills(List<ConversationCallEventTopicUriReference> skills) The skills to use for routing decisionsMethods in com.mypurecloud.sdk.v2.model with parameters of type ConversationCallEventTopicConversationRoutingDataModifier and TypeMethodDescriptionConversationCallEventTopicCallMediaParticipant.conversationRoutingData(ConversationCallEventTopicConversationRoutingData conversationRoutingData) voidConversationCallEventTopicCallMediaParticipant.setConversationRoutingData(ConversationCallEventTopicConversationRoutingData conversationRoutingData)